PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shuttle2lax and SuperShuttle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shuttle2lax
SuperShuttle

Shuttle2lax and SuperShuttle Overview

Total reviews
25
192
Company responses
0
0
Issues resolved
0
1

Shuttle2lax and SuperShuttle Consumer Ratings

Rank
134 out of 430 in Transport category
117 out of 430 in Transport category
Website
85 in category
88 in category
Customer service
115 in category
60 in category
Billing Practices
87 in category
70 in category
Price Affordability
89 in category
67 in category

Shuttle2lax and SuperShuttle Rating Details

Website
1.8 (10 reviews)
1.8 (36 reviews)
Reviewer's quote

Phone number on website is INCORRECT! Can not connect with Web Chat! Tried to cancel my reservation within 48 hours of making the reservation. Website " Something went wrong try again later" Tried three more times..

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I called the SuperShuttle customer service around 3:05 and they just said that I had to submit a request for a refund on their website. I asked the customer rep if they had told us that they wouldn't knock and she said that each driver handled it differently. I've been looking on their website and...

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Customer service
1 (9 reviews)
1.3 (52 reviews)
Reviewer's quote

...Hope your poor customer service was worth one more negative review to you. DONE! Karien Zachery..

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...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

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Billing Practices
1.3 (9 reviews)
1.7 (27 reviews)
Reviewer's quote

...They have unfair business practices and make it impossible to contact them..

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...I can't believe the business practices. I scheduled a ride for early March. Of course they charged my card the day I booked...

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Price Affordability
2 (9 reviews)
2.2 (31 reviews)
Reviewer's quote

Made the reservation for a private van for 7 people (including 2 kids) to be picked up at 8:50pm and I should say that I became so mad at them that for the first time in my life I used some bad words so aggressively that I had NEVER used them. After about 10-15 minutes I called them. About 15...

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My SuperShuttle driver did not show up as booked on January 26, Empire Hotel 44 W. 63rd St.in New York City. It was a Sunday morning,so... the driver cannot incriminate the traffic... I of course had paid in advance on booking by internet.. and after more than a month I'm still waiting from...

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Shuttle2lax and SuperShuttle Pros and Cons

Pros
  • That we were picked up for return to lax
  • Reasonable price
  • When they served my area
  • I liked it
Cons
  • Didnt show up for pickup
  • Poor customer service
  • No response to email
  • No explanation

Shuttle2lax and SuperShuttle Most Positive Reviews

Top rated reviews
3.8

They changed pickup time 3 times, but driver was still late by 15 min. Their system doesn't work well.

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4

Difficult contacting for return confirmation. Happily, shuttle showed up on time and everything worked out!

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No votes
3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

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Shuttle2lax and SuperShuttle Most Critical Reviews

Lowest rated reviews
1

In good faith we signed up for Shuttle2LAX. They provided no means to cancel or contact them in case of unforeseen...

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1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

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1

I waited at the airport for an hour, the van never showed,no customer service phone number only get a recording. I see w...

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1

I was left stranded with an infant in a town I didn't know 30 miles in the opposite direction from where I was actually...

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Shuttle2lax and SuperShuttle Latest Reviews

Recent published reviews
1.4

They cancelled my pickup 30 minutes before schedule and advised that I make other plans to LAX, claiming the driver didn...

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No votes

Estimados señores (as)
Tenia la reservacion con SUPER SHUTTLE para el dia de 03/15/2020 llegada desde SDQ con A Airline....

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1

Made the reservation for a private van for 7 people (including 2 kids) to be picked up at 8:50pm and I should say that...

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No votes

#3821906
My one way booking for 2passengers from riu las america to Cancun airport on 20th Mar 2020 was cancelled early....

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Shuttle2lax and SuperShuttle Products and Services

Most reviewed product and services
  • Shuttle2lax Shuttle Service (14 reviews)
  • Shuttle2lax Customer Care (4 reviews)
  • Shuttle2lax Vehicle Driver (1 review)
  • Supershuttle Shuttle Service (89 reviews)
  • Supershuttle Vehicle Driver (13 reviews)
  • Supershuttle Pick Up Service (4 reviews)