PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shuttlefare and Shuttle2lax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shuttlefare
Shuttle2lax

Shuttlefare and Shuttle2lax Overview

Total reviews
53
23
Company responses
0
0
Issues resolved
1
0

Shuttlefare was first mentioned on PissedConsumer on Nov 21, 2011 and since then this brand received 53 reviews. It is 30 reviews more than Shuttle2lax received since Mar 30, 2011.

Shuttlefare and Shuttle2lax Consumer Ratings

Rank
140 out of 620 in Transport category
100 out of 620 in Transport category
Customer service
48 in category
105 in category
Product or Service Quality
75 in category
104 in category
Exchange, Refund and Cancellation Policy
88 in category
96 in category

According to consumer ratings and reviews, Shuttle2lax ranks 40 points higher in the Transport category than Shuttlefare. People gave Shuttlefare 1.3 stars for Customer service criterion in Transport category and it is 142 points higher than the worst rated brand in this category. At the same time, Shuttle2lax was rated 1 stars for Customer service criterion in this category and it is 85 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Shuttlefare has a higher rating than Shuttle2lax. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Shuttlefare 1 stars and it is 54% greater than other in category. Shuttle2lax however was rated 1 stars and it is 50% worse than other in category.

Shuttlefare and Shuttle2lax Rating Details

Customer service
1.3 (15 reviews)
1 (7 reviews)
Reviewer's quote

I booked airport shuttle with them found on arrival that they never send reservation to shuttle company. They never answered the phone 45 minutes to rectify this .Very badPlease do not book your airport shuttle wh then make sure when you are online that you are booking directly with shuttle company

PissedConsumer1658571

Phone number on website is INCORRECT!Can not connect with Web Chat!Tried to cancel my reservation within 48 hours of making the reservation. Website " Something went wrong try again later" Tried three more times... got same reply. Checked the following day, says reservation cancelled, but will not...

PissedConsumer1673694
Product or Service Quality
1.3 (14 reviews)
1 (5 reviews)
Reviewer's quote

Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP! They certainly charged me but they left a 79 year old lady WAITING FOR A RIDE THAT NEVER CAME TO GET HER We called them a millon times...an airport assistant also called them...but...

Cathy C

...This is the worst shuttle service i will not recommend anyone for this..

Shubham B
Exchange, Refund and Cancellation Policy
1 (13 reviews)
1 (6 reviews)
Reviewer's quote

For some strange reason couldn't cancel on-line, so by the time I was "able" to, it was too late and wouldn't receive a refund. Called the next morning to make sure it was cancelled, no agents available, left a detailed message and the driver called me at the pick up time to tell me he was there!!...

Lizia

After no response nor pick up I called them and they gave me the "The driver's van broke down and we're giving you a full refund excuse". They didn't even intend to call me!! I suspect they only way they'll pick you up is if they secure enough customers for the trip you booked. Do not get lured by...

Art B

Shuttlefare and Shuttle2lax Pros and Cons

Pros
  • On time
  • Got me where i needed to go
  • That we were picked up for return to lax
Cons
  • Ridiculous and frustrating
  • Shuffle folks not being responsible
  • Terrible company
  • Didnt show up for pickup

Shuttlefare and Shuttle2lax Most Positive Reviews

Top rated reviews
3.5

I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL...

3.6

They changed pickup time 3 times, but driver was still late by 15 min. Their system doesn't work well.

Shuttlefare and Shuttle2lax Most Critical Reviews

Lowest rated reviews
1

We booked a reservation online, they emailed me a conformation & reservation number! they even charged my credit car...

1

In good faith we signed up for Shuttle2LAX. They provided no means to cancel or contact them in case of unforeseen...

Shuttlefare and Shuttle2lax Latest Reviews

Recent published reviews
1

Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP!...

Read all 53 reviews
1

Phone number on website is INCORRECT!
Can not connect with Web Chat!
Tried to cancel my reservation within 48 hours of mak...

Read all 23 reviews

Shuttlefare and Shuttle2lax Products and Services

Most reviewed product and services
  • Shuttlefare Shuttle Service (35 reviews)
  • Shuttlefare Pick Up Service (8 reviews)
  • Shuttle2lax Shuttle Service (11 reviews)
  • Shuttle2lax Customer Care (2 reviews)
  • Shuttle2lax Vehicle Driver (1 review)