PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shuttlefare and Shuttle2lax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shuttlefare
Shuttle2lax

Shuttlefare and Shuttle2lax Overview

Total reviews
54
25
Company responses
0
0
Issues resolved
1
0

Shuttlefare and Shuttle2lax Consumer Ratings

Rank
159 out of 430 in Transport category
135 out of 430 in Transport category
Customer service
59 in category
117 in category
Product or Service Quality
89 in category
116 in category
Exchange, Refund and Cancellation Policy
99 in category
106 in category
Website
123 in category
86 in category

Shuttlefare and Shuttle2lax Rating Details

Customer service
1.3 (16 reviews)
1 (9 reviews)
Reviewer's quote

I have waited for 90 mins and called driver and customer service representatives multiple times. The driver did not even know when the shuttle would come. The service representatives blamed me that I did not check in with them after I already talked to the driver by phone, then they said that they...

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...Hope your poor customer service was worth one more negative review to you. DONE! Karien Zachery..

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Product or Service Quality
1.3 (15 reviews)
1 (7 reviews)
Reviewer's quote

...Called the next morning to make sure it was cancelled, no agents available, left a detailed message and the driver called me at the pick up time to tell me he was there!! Worst service ever!..

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...This is the worst shuttle service i will not recommend anyone for this..

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Exchange, Refund and Cancellation Policy
1 (14 reviews)
1 (8 reviews)
Reviewer's quote

...com had farmed my ride out to (GO Airport Shuttle) saying they were short-staffed, so my ride was cancelled and I would be refunded. I saw the voicemail at 7:15am. Clearly too late to contact another shuttle company, I had to take a cab and pay $15 more than I was paying for the shuttle...

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...Checked the following day, says reservation cancelled, but will not let me print out a cancellation page. Took a screenshot with my phone ! Charges $5 cancellation fee! My reservation was for 3 months from now!..

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Website
1.4 (13 reviews)
1.8 (10 reviews)
Reviewer's quote

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but I when my trip ended, I received fraud notifications. The fraudulent charges started a day after I booked with shuttle fare.

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...The website provides only email to contact them. I sent two emails to contact them that we would be late; one from their website and one from my gmail. They did not reply...

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Shuttlefare and Shuttle2lax Pros and Cons

Pros
  • On time
  • Got me where i needed to go
  • That we were picked up for return to lax
Cons
  • Ridiculous and frustrating
  • Shuffle folks not being responsible
  • Terrible company
  • Didnt show up for pickup

Shuttlefare and Shuttle2lax Most Positive Reviews

Top rated reviews
3.3

I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL...

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3.8

They changed pickup time 3 times, but driver was still late by 15 min. Their system doesn't work well.

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No votes
No votes

Shuttlefare and Shuttle2lax Most Critical Reviews

Lowest rated reviews
1

We booked a reservation online, they emailed me a conformation & reservation number! they even charged my credit car...

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1

In good faith we signed up for Shuttle2LAX. They provided no means to cancel or contact them in case of unforeseen...

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1

I have had two horrible experiences with this company now, both times the drivers claimed that they had not been...

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1

I waited at the airport for an hour, the van never showed,no customer service phone number only get a recording. I see w...

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Shuttlefare and Shuttle2lax Latest Reviews

Recent published reviews
1.2

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but...

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1.4

They cancelled my pickup 30 minutes before schedule and advised that I make other plans to LAX, claiming the driver didn...

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1

Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP!...

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1

Made the reservation for a private van for 7 people (including 2 kids) to be picked up at 8:50pm and I should say that...

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Shuttlefare and Shuttle2lax Products and Services

Most reviewed product and services
  • Shuttlefare Shuttle Service (36 reviews)
  • Shuttlefare Pick Up Service (8 reviews)
  • Shuttle2lax Shuttle Service (14 reviews)
  • Shuttle2lax Customer Care (4 reviews)
  • Shuttle2lax Vehicle Driver (1 review)