PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shuttle2lax and Shuttlefare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shuttle2lax
Shuttlefare

Shuttle2lax and Shuttlefare Overview

Total reviews
25
54
Company responses
0
0
Issues resolved
0
1

Shuttle2lax and Shuttlefare Consumer Ratings

Rank
134 out of 430 in Transport category
159 out of 430 in Transport category
Website
86 in category
121 in category
Customer service
115 in category
58 in category
Price Affordability
89 in category
112 in category
Exchange, Refund and Cancellation Policy
104 in category
97 in category

Shuttle2lax and Shuttlefare Rating Details

Website
1.8 (10 reviews)
1.4 (13 reviews)
Reviewer's quote

Phone number on website is INCORRECT! Can not connect with Web Chat! Tried to cancel my reservation within 48 hours of making the reservation. Website " Something went wrong try again later" Tried three more times..

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I had to cancel my ride because somehow the website changed my pick up time from am to pm. For some strange reason couldn't cancel on-line, so by the time I was "able" to, it was too late and wouldn't receive a refund. Called the next morning to make sure it was cancelled, no agents available, left...

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Customer service
1 (9 reviews)
1.3 (16 reviews)
Reviewer's quote

...Hope your poor customer service was worth one more negative review to you. DONE! Karien Zachery..

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I have waited for 90 mins and called driver and customer service representatives multiple times. The driver did not even know when the shuttle would come. The service representatives blamed me that I did not check in with them after I already talked to the driver by phone, then they said that they...

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Price Affordability
2 (9 reviews)
1.8 (10 reviews)
Reviewer's quote

Made the reservation for a private van for 7 people (including 2 kids) to be picked up at 8:50pm and I should say that I became so mad at them that for the first time in my life I used some bad words so aggressively that I had NEVER used them. After about 10-15 minutes I called them. About 15...

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...and pleasant driver who got me to the airport by 3:30am with plenty of time to check in! I have to say I could not have been happier with the ride and the price! Excellent experience in spite of all these horrible complaints....

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Exchange, Refund and Cancellation Policy
1 (8 reviews)
1 (14 reviews)
Reviewer's quote

After no response nor pick up I called them and they gave me the "The driver's van broke down and we're giving you a full refund excuse". They didn't even intend to call me!! I suspect they only way they'll pick you up is if they secure enough customers for the trip you booked. Do not get lured by...

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...com had farmed my ride out to (GO Airport Shuttle) saying they were short-staffed, so my ride was cancelled and I would be refunded. I saw the voicemail at 7:15am. Clearly too late to contact another shuttle company, I had to take a cab and pay $15 more than I was paying for the shuttle...

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Shuttle2lax and Shuttlefare Pros and Cons

Pros
  • That we were picked up for return to lax
  • On time
  • Got me where i needed to go
Cons
  • Didnt show up for pickup
  • Ridiculous and frustrating
  • Shuffle folks not being responsible
  • Terrible company

Shuttle2lax and Shuttlefare Most Positive Reviews

Top rated reviews
3.8

They changed pickup time 3 times, but driver was still late by 15 min. Their system doesn't work well.

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3.3

I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL...

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No votes
No votes

Shuttle2lax and Shuttlefare Most Critical Reviews

Lowest rated reviews
1

In good faith we signed up for Shuttle2LAX. They provided no means to cancel or contact them in case of unforeseen...

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1

We booked a reservation online, they emailed me a conformation & reservation number! they even charged my credit car...

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1

I waited at the airport for an hour, the van never showed,no customer service phone number only get a recording. I see w...

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1

I have had two horrible experiences with this company now, both times the drivers claimed that they had not been...

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Shuttle2lax and Shuttlefare Latest Reviews

Recent published reviews
1.4

They cancelled my pickup 30 minutes before schedule and advised that I make other plans to LAX, claiming the driver didn...

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1.2

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but...

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1

Made the reservation for a private van for 7 people (including 2 kids) to be picked up at 8:50pm and I should say that...

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1

Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP!...

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Shuttle2lax and Shuttlefare Products and Services

Most reviewed product and services
  • Shuttle2lax Shuttle Service (14 reviews)
  • Shuttle2lax Customer Care (4 reviews)
  • Shuttle2lax Vehicle Driver (1 review)
  • Shuttlefare Shuttle Service (36 reviews)
  • Shuttlefare Pick Up Service (8 reviews)