PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zazzle and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zazzle

Zazzle

Has Verified Representatives
2.6
Zazzle
Shutterfly

Zazzle and Shutterfly Overview

Total reviews 371 457
Company responses 252 0
Issues resolved 6 3

Zazzle and Shutterfly Consumer Ratings

Rank
26 out of 318 in Auctions and Marketplaces category
20 out of 190 in Printing category
Customer service
104 in category
12 in category
Website
56 in category
22 in category
Turnaround Time
66 in category
11 in category
Price Affordability
71 in category
21 in category

Zazzle and Shutterfly Rating Details

Customer service
1.2 (148 reviews)
1.5 (191 reviews)
Reviewer's quote

...terrible customer service !!!!..

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Customer service was VERY helpful, courteous and knowledgeable. We talked through my options and I decided to keep what I ordered..

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Website
2.4 (136 reviews)
2.1 (184 reviews)
Reviewer's quote

their website says 100% satisfaction or refunds/exchanges for any reason in which you pay to ship back (no prob). I wanted to return 2 buttons that were made but too small...

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The website has always had problems with crashing but now I am unable to access my photos from any browser when using my IPAD. I need to use the website because it is the only way to move photos between albums. Contacted company...

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Turnaround Time
1.5 (132 reviews)
2.2 (157 reviews)
Reviewer's quote

...Horrible experience! Will go elsewhere next time..

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...I've been trying to get this case for a long time - over two months. All of the cases are "temporarily sold out. " I'm finding it hard to believe that every single case for the iPhone 6 is sold out for this length of time...

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Price Affordability
2.3 (130 reviews)
2.5 (140 reviews)
Reviewer's quote

i want to know why you charged me a full price for an error on your part. the gal i spoke with last week told me the changes would be made n she told me that the charge was to be $ 7. 90 n no more now i recieved my order fixed n was charged full price, i also tried to reach customer service by...

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Original price is $113. When I add the 40%off everything promo I watch the price increase at checkout to $162 so essentially there is zero savings. Is this legal?..

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Zazzle and Shutterfly Pros and Cons

Pros
  • Easy to use website
  • Product selection
  • Quality
  • Convenience of photo organization
  • Photo print quality
  • Ease of use
Cons
  • Customer service
  • Difficult to contact directly
  • Wait time
  • Customer service
  • Unresponsive customer service
  • Ease of site use

Zazzle and Shutterfly Most Positive Reviews

Top rated reviews
5

I just received my order from Zazzle.co.uk. A bit late ? Maybe, about 2 weeks delayed. Dissatisfied ? *** no, man!
Why a...

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5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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5

There are many nuances to copyright law. It doesn't matter that a celebrity has been dead 55 years. Someone still owns...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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Zazzle and Shutterfly Most Critical Reviews

Lowest rated reviews
1

This company is a joke! I don't even know how they are still in business. Terrible customer service (if any at all). I p...

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1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

I ordered a laptop bag on 12/8/14, saw it took 10 days for production & paid for premium shipping. I even sent an...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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Zazzle and Shutterfly Latest Reviews

Recent published reviews
No votes

Delete my Zazzle account.
Yolanda Schartner
*** Stlyle Boutique
fustyleboutique@gmail.com
No complaints. Just want to cancel...

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No votes

I should have a credit on my account and I would to order some invitations how can I get my discount.

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No votes

Delete my Zazzle account.
Yolanda Schartner
*** Stlyle Boutique
fustyleboutique@gmail.com
Thankyou, Sincerely Yolanda

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1.3

The response when I choose Shutterfly is "BAD REQUEST", followed by the message
"Your browser sent a request not understo...

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Zazzle and Shutterfly Products and Services

Most reviewed product and services
  • Zazzle Shipping Service (60 reviews)
  • Zazzle Customer Care (22 reviews)
  • Zazzle Black Membership (11 reviews)
  • Shutterfly Shipping Service (74 reviews)
  • Shutterfly Website (59 reviews)
  • Shutterfly Customer Care (28 reviews)