PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zazzle and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zazzle

Zazzle

Has Verified Representatives
2.6
Zazzle
Shutterfly

Zazzle and Shutterfly Overview

Total reviews
354
449
Company responses
242
0
Issues resolved
6
2

Zazzle and Shutterfly Consumer Ratings

Rank
24 out of 306 in Auctions and Marketplaces category
21 out of 180 in Printing category
Customer service
97 in category
15 in category
Website
49 in category
23 in category
Turnaround Time
64 in category
13 in category
Price Affordability
67 in category
21 in category

Zazzle and Shutterfly Rating Details

Customer service
1.2 (146 reviews)
1.5 (185 reviews)
Reviewer's quote

...terrible customer service !!!!..

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Customer service was VERY helpful, courteous and knowledgeable. We talked through my options and I decided to keep what I ordered..

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Website
2.4 (136 reviews)
2 (180 reviews)
Reviewer's quote

It's showing "shipped" on the Zazzle website however the tracking information is coming back that the order hasn't been picked up from their facility and it's been 2 weeks now! I tried emailing customer service and their auto-response was 3-4 business days for a reply. Horrible experience! Will go...

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The website has always had problems with crashing but now I am unable to access my photos from any browser when using my IPAD. I need to use the website because it is the only way to move photos between albums. Contacted company...

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Turnaround Time
1.5 (129 reviews)
2.1 (152 reviews)
Reviewer's quote

Ordered three face masks on April 23. Paid for express shipping. Charge came through early May. Called support. No idea when item will be made or shipped at this time!!!!!

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...I've been trying to get this case for a long time - over two months. All of the cases are "temporarily sold out. " I'm finding it hard to believe that every single case for the iPhone 6 is sold out for this length of time...

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Price Affordability
2.3 (129 reviews)
2.5 (134 reviews)
Reviewer's quote

i want to know why you charged me a full price for an error on your part. the gal i spoke with last week told me the changes would be made n she told me that the charge was to be $ 7. 90 n no more now i recieved my order fixed n was charged full price, i also tried to reach customer service by...

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Original price is $113. When I add the 40%off everything promo I watch the price increase at checkout to $162 so essentially there is zero savings. Is this legal?..

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Zazzle and Shutterfly Pros and Cons

Pros
  • Easy to use website
  • Product selection
  • Quality
  • Convenience of photo organization
  • Ease of use
  • Way it used to be
Cons
  • Customer service
  • Difficult to contact directly
  • Wait time
  • Customer service
  • Unresponsive customer service
  • Ease of site use

Zazzle and Shutterfly Most Positive Reviews

Top rated reviews
5

I just received my order from Zazzle.co.uk. A bit late ? Maybe, about 2 weeks delayed. Dissatisfied ? *** no, man!
Why a...

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5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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5

There are many nuances to copyright law. It doesn't matter that a celebrity has been dead 55 years. Someone still owns...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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Zazzle and Shutterfly Most Critical Reviews

Lowest rated reviews
1

This company is a joke! I don't even know how they are still in business. Terrible customer service (if any at all). I p...

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1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

I ordered a laptop bag on 12/8/14, saw it took 10 days for production & paid for premium shipping. I even sent an...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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Zazzle and Shutterfly Latest Reviews

Recent published reviews
No votes

I ordered face masks. Received them. They are huge. Even to big for my husband who weights 280 lbs. want to return.

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No votes

I made a mistake on order placed on July 5th, the correction was made and placed in my cart, can I cancel my order and...

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1

did not help...couldn't understand speaker ...terrible customer service !!!!

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No votes

Bad quality in my tirée books
World like a refund

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Zazzle and Shutterfly Products and Services

Most reviewed product and services
  • Zazzle Shipping Service (60 reviews)
  • Zazzle Customer Care (20 reviews)
  • Zazzle Black Membership (11 reviews)
  • Shutterfly Shipping Service (74 reviews)
  • Shutterfly Website (59 reviews)
  • Shutterfly Customer Care (29 reviews)