PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Zazzle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zazzle
Has Verified Representatives
2.6
Shutterfly
Zazzle

Shutterfly and Zazzle Overview

Total reviews 479 382
Company responses 0 261
Issues resolved 3 6

Shutterfly and Zazzle Consumer Ratings

Rank
20 out of 194 in Printing category
26 out of 344 in Auctions and Marketplaces category
Customer service
14 in category
100 in category
Website
21 in category
55 in category
Product or Service Quality
13 in category
64 in category
Turnaround Time
12 in category
69 in category

Shutterfly and Zazzle Rating Details

Customer service
1.6 (200 reviews)
1.3 (150 reviews)
Reviewer's quote

...When I contacted customer service, all they could say was they could "resubmit" my order and place "expedited" shipping as my preferred shipping. That's even slower than I originally paid for! And I would be waiting for it to be made all over again!..

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...terrible customer service !!!!..

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Website
2.2 (192 reviews)
2.4 (139 reviews)
Reviewer's quote

...coupon said 50% off of photos and website says 50% off gifts. but nothing works. they find a way to exclude...

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their website says 100% satisfaction or refunds/exchanges for any reason in which you pay to ship back (no prob). I wanted to return 2 buttons that were made but too small...

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Product or Service Quality
2.2 (180 reviews)
1.8 (117 reviews)
Reviewer's quote

I loved the picture but the letters are a different design and to me it looks miss spelled but customer service said wait's right so there for I just gave it to me sister since no worries it didn't matter to customer service that I wasn't satisfied. Thanks SHUTTERFLY!!!..

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...I have made several attempts to cancel the order with no real contact information and no response! This company socks! Customer service hours are from 12pm until 3 pm est..

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Turnaround Time
2.3 (165 reviews)
1.6 (135 reviews)
Reviewer's quote

... from me, this was on November 21st 2020, it is now the 28th and it still shows the same tracking I spoke to someone in chat who said it was past the delivery time so she would reorder for me, I told her no I wasn't waiting for something that took me forever to make just to chance it getting lost again, just refund my shipping, I had a promo for my calendar now I've lost the promo, I asked for an email an...

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The birthday that I ordered this item for has also passed and I would just like to know what is going on? This is my first time ordering with zazzle and I dont know if this is a fluke or if this is just a generally unreliable website to order from. I just want the package already. My order number...

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Shutterfly and Zazzle Pros and Cons

Pros
  • Convenience of photo organization
  • Photo print quality
  • Ease of use
  • Easy to use website
  • Quality
  • Product selection
Cons
  • Customer service
  • Unresponsive customer service
  • Ease of site use
  • Customer service
  • Difficult to contact directly
  • No one helping me alls i question

Shutterfly and Zazzle Most Positive Reviews

Top rated reviews
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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5

I just received my order from Zazzle.co.uk. A bit late ? Maybe, about 2 weeks delayed. Dissatisfied ? *** no, man!
Why a...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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5

There are many nuances to copyright law. It doesn't matter that a celebrity has been dead 55 years. Someone still owns...

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Shutterfly and Zazzle Most Critical Reviews

Lowest rated reviews
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

This company is a joke! I don't even know how they are still in business. Terrible customer service (if any at all). I p...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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1

I ordered a laptop bag on 12/8/14, saw it took 10 days for production & paid for premium shipping. I even sent an...

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Shutterfly and Zazzle Latest Reviews

Recent published reviews
2.1

I placed an order with Shutterfly on November 23, 2020 for a one-sided pillow and paid $19.99 extra for "guaranteed"...

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1

When are ya'll going to reopen. Whom

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2.5

My order has been delayed and I wont be able to send out my cards in time

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No votes

They took 39 dollars on my account don't know why

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Shutterfly and Zazzle Products and Services

Most reviewed product and services
  • Shutterfly Shipping Service (76 reviews)
  • Shutterfly Photo Book (18 reviews)
  • Shutterfly Coupon (14 reviews)
  • Zazzle Shipping Service (61 reviews)
  • Zazzle Black Membership (11 reviews)
  • Zazzle T-shirt (9 reviews)