PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Snapfish and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Snapfish
Shutterfly

Snapfish and Shutterfly Overview

Total reviews
248
397
Company responses
0
0
Issues resolved
2
2

Shutterfly was first mentioned on PissedConsumer on Sep 28, 2008 and since then this brand received 397 reviews. It is 149 reviews more than Snapfish received since Dec 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Snapfish customer support team and Shutterfly customer service.

Snapfish and Shutterfly Consumer Ratings

Rank
41 out of 371 in Photography category
19 out of 182 in Printing category
Website
46 in category
22 in category
Customer service
34 in category
14 in category
Product or Service Quality
30 in category
14 in category

Snapfish and Shutterfly Rating Details

Website
1.5 (108 reviews)
1.9 (154 reviews)
Reviewer's quote

...well why isn't that listed on website. ????..

PissedConsumer1682881

The website keeps freezing up. I am trying to complete my free book since today is the deadline. I have been on this site since 6:00pm CTZ...

Kathy S
Customer service
1.2 (105 reviews)
1.4 (165 reviews)
Reviewer's quote

...Very unhappy with customer service. It has been 6 weeks and still do not have pictures!!!..

TRISTIE K

Bad customer service, no help..

James
Product or Service Quality
1.7 (89 reviews)
2 (141 reviews)
Reviewer's quote

...rude customer service demanding codes to verify orders...

PissedConsumer1608160

...It is essential and is part of the service to deliver the cards on time. The company took my money and did not do their job:shock:..

James

Snapfish and Shutterfly Pros and Cons

Pros
  • Old classic site your pictures were never lost on old site
  • Old site much better
  • Classic snapfish
  • Convenience of photo organization
  • Way it used to be
  • Photobooks
Cons
  • Customer service
  • Very poor hard to contact
  • As per complaint
  • Customer service
  • Ease of site use
  • Unresponsive customer service

Snapfish and Shutterfly Most Positive Reviews

Top rated reviews
5

Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...

5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

Snapfish and Shutterfly Most Critical Reviews

Lowest rated reviews
1

I have spent three days trying to put a memory book together, the customer services men both on the live chat and the te...

1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

Snapfish and Shutterfly Latest Reviews

Recent published reviews
1

THIS COMPANY IS AN ABSOLUTE JOKE. MY ORDER WAS SUPPOSED TO ARRIVE YESTERDAY AND IT IS "LOST". I'VE CONTACTED THE...

Read all 248 reviews
3.2

The website keeps freezing up.I am trying to complete my free book since today is the deadline. I have been on this site...

Read all 397 reviews

Snapfish and Shutterfly Products and Services

Most reviewed product and services
  • Snapfish Website (55 reviews)
  • Snapfish Cloud Storage (25 reviews)
  • Snapfish Customer Care (18 reviews)
  • Shutterfly Shipping Service (63 reviews)
  • Shutterfly Website (58 reviews)
  • Shutterfly Customer Care (25 reviews)