PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Snapfish and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Snapfish
Shutterfly

Snapfish and Shutterfly Overview

Total reviews 645 909
Company responses 0 0
Issues resolved 16 13

Snapfish and Shutterfly Consumer Ratings

Rank
49 out of 408 in Printing category
37 out of 408 in Printing category
Customer service
52 in category
31 in category
Website
63 in category
44 in category
Product or Service Quality
47 in category
32 in category
Diversity of Products or Services
46 in category
27 in category

Snapfish and Shutterfly Rating Details

Customer service
1.3
(279 reviews)
1.8
(400 reviews)
Reviewer's quote

...Hate it when there is no customer service number with a human. You wouldn't believe the customer service I received last year from Minted. Snap doesn't come close...

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If I could rate this zero stars I would! This company has the worst customer service there is! Do not waste ur time doing business with them. The agents lie and then say Im not sure why my colleague lied to u I will ensure they are dealt with Simply dont use this place ever!..

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Website
1.8
(255 reviews)
2.3
(373 reviews)
Reviewer's quote

...i need it resolved but no phone number that works available, only automated call and then referred to a website that wants to charge $1 for helping. it's gotta be a scam..

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I ordered something for a Christmas gift on 13 December and the only reason I ordered it was because I was informed via your website that it would be delivered no later than 22 December then it got pushed out to 24 December Christmas Eve by 9 PM the latest as of right now on Christmas Eve at 10:30...

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Product or Service Quality
1.9
(243 reviews)
2.5
(346 reviews)
Reviewer's quote

...Also tried call ing the listed phone number and it was "out of service" which says a lot! Dave Steward Dsgemini7@***. com..

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...Customer Service person did NOT know how to help me with my Mac Computer, only could explain PC user and could not understand the person. A..

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Diversity of Products or Services
2.6
(226 reviews)
3.1
(319 reviews)
Reviewer's quote

...Products were never received, no response from Snapfish either..

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I have always successfully created products and prints with Costco photo otherwise. So when I decided to resume a project through my Costco/Shutterfly account, I gasped when I saw 10 8x10 prints at a cost of $38 WITH USE OF A 51% off promo! Their shipping cost was $22! Who does that!? Costco would...

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Snapfish and Shutterfly Pros and Cons

Pros
  • Old classic site your pictures were never lost on old site
  • Old site much better
  • Classic snapfish
  • Convenience of photo organization
  • Ease of use
  • Products good quality
Cons
  • Customer service
  • Very poor hard to contact
  • Poor costumer service
  • Customer service
  • Customer support
  • Ease of site use

Snapfish and Shutterfly Most Positive Reviews

Top rated reviews
5

Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...

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5

Calendars pages are blank. No pictures. Why would you send a blank calendar? If my order was not correct I wish I would...

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5

Today I received my order of a framed photo. It's beautiful! However, the black frame has a ding in it. I can cover it...

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5

I like shutterdly very much.
I am just writting to ask if it is possible to add quotes in spanish and more “tropical” ite...

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Snapfish and Shutterfly Most Critical Reviews

Lowest rated reviews
1

Still waiting for my photos!!!!!!!!

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1

I ordered an 8x10 enlargement of a family photo. It arrived with my grandson cut off on the right side and a lot of...

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1

Ordered photo mugs. Quality is dreadful. Offered to refund me and asked for my card details then took more money from...

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1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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Snapfish and Shutterfly Latest Reviews

Recent published reviews
No votes

My photo album was purchased in September / October 2022. Pages are falling out. At the time of writing 8 pages have...

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1.4

Cant reach anyone and received no help
Wanted some answers and did not get any
Tried several times
Not cool

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3

i ordered a picture to come in time for my wifes birthday and i paid extra so that it would come on time. however it...

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No votes

Had two people help me look over book One when I was almost done and again when done. Ive made books before but its alwa...

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