PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Snapfish and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Snapfish
Shutterfly

Snapfish and Shutterfly Overview

Total reviews 255 460
Company responses 0 0
Issues resolved 2 3

Snapfish and Shutterfly Consumer Ratings

Rank
29 out of 191 in Printing category
20 out of 191 in Printing category
Website
32 in category
19 in category
Customer service
20 in category
11 in category
Product or Service Quality
20 in category
10 in category
Diversity of Products or Services
24 in category
10 in category

Snapfish and Shutterfly Rating Details

Website
1.5 (110 reviews)
2.1 (186 reviews)
Reviewer's quote

...well why isn't that listed on website. ????..

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The website has always had problems with crashing but now I am unable to access my photos from any browser when using my IPAD. I need to use the website because it is the only way to move photos between albums. Contacted company...

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Customer service
1.2 (108 reviews)
1.6 (193 reviews)
Reviewer's quote

...I really loved snapfish and usually don't have problems with customer service up until now. Simply to think that all my projects are gone or maybe the staff is not trained to resolve this issue, which is even worse..

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Customer service was VERY helpful, courteous and knowledgeable. We talked through my options and I decided to keep what I ordered..

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Product or Service Quality
1.7 (91 reviews)
2.2 (172 reviews)
Reviewer's quote

I cant glue them or use a nail so what good is their product. I was told many many complaints (after mine fell off wall) about this issue yet site information didnt reflect this and websites stayed the same. I dont want credit to a company that doesnt produce what they advertise, and then not do...

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I received my photo book that was customized using your new service. Unfortunately when we opened it to our surprise pictures we are not focused evenly and multiple times peoples heads were cut off or covered by graphics. My impression was that an actual employee was creating this book and not a...

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Diversity of Products or Services
2.3 (90 reviews)
3.1 (156 reviews)
Reviewer's quote

...Granted, I am not a frequent user of their services but my laptop is dying and I want to get the old photos on it onto my iPad. I have made disks of them but the iPad doesn't take the disks. Therefore, an electronic option is all I have...

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I have used Shutterfly for years bea=cause I love their products. In the last couple of years, I have had a number of problems (late orders, damaged packaging, etc) which are usually rectified. Recently, my frustration has extended all the way back to the very beginning of my projects - uploading...

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Snapfish and Shutterfly Pros and Cons

Pros
  • Old classic site your pictures were never lost on old site
  • Old site much better
  • Classic snapfish
  • Convenience of photo organization
  • Photo print quality
  • Ease of use
Cons
  • Customer service
  • Very poor hard to contact
  • As per complaint
  • Customer service
  • Unresponsive customer service
  • Ease of site use

Snapfish and Shutterfly Most Positive Reviews

Top rated reviews
5

Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...

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5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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4

I had the good fortune to speak to Roland last night re: the copy of my card being cut off. I got to him by phone becaus...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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Snapfish and Shutterfly Most Critical Reviews

Lowest rated reviews
1

I have spent three days trying to put a memory book together, the customer services men both on the live chat and the te...

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1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

Ordered photo mugs. Quality is dreadful. Offered to refund me and asked for my card details then took more money from...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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Snapfish and Shutterfly Latest Reviews

Recent published reviews
No votes

I ordered a mug with pics. Mug is blank. Order no 6122900320024

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1

I clicked on Cancel my order as soon as I saw the email and it just took me to the invoice but no edit button to change...

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2

my computer crashed which had my snapfish password was on auto sign-in on that computer so when i got my new laptop i di...

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No votes

Shutterfly issued a credit and all is good now.

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Snapfish and Shutterfly Products and Services

Most reviewed product and services
  • Snapfish Cloud Storage (25 reviews)
  • Snapfish Photo Book (16 reviews)
  • Snapfish Photo (8 reviews)
  • Shutterfly Shipping Service (75 reviews)
  • Shutterfly Photo Book (17 reviews)
  • Shutterfly Coupon (14 reviews)