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Shutterfly

E-commerce
  • 2 ISSUES RESOLVED
  • 295 TOTAL REVIEWS
  • $21.2K CLAIMED LOSSES
  • $250 AVERAGE LOSS
1.9
Customer service
Website
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Ease of use 3
  • Convenience of photo organization 3
  • User friendly website 2
  • Rearranging of photos on share site easier 2
  • Promos and diverse selection 2

Customers don't like

  • Customer service28
  • Unresponsive customer service3
  • Shipping policy3
  • Mistakes in order fulfilment3
  • Ease of site use3
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Snapfish

Professional Services
  • 2 ISSUES RESOLVED
  • 214 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.6
Customer service
Website
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Old classic site your pictures were never lost on old site 9
  • Old site much better 6
  • Classic snapfish 5
  • Old site and services 3
  • Able to store and orders pics easily 3

Customers don't like

  • Customer service11
  • Very poor hard to contact5
  • As per complaint5
  • Website is difficult to use4
  • No solution for unsatisfied customer3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1482882

I stick with shutterfly because the only photo company that prints image name and date-taken on the back of each print. However in the last couple years they will go through a period of not printing the image and dates at which point I make a complaint and they start doing it again.