PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Snapfish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shutterfly
Snapfish

Shutterfly and Snapfish Overview

Total reviews
375
246
Company responses
0
0
Issues resolved
2
2

Shutterfly was first mentioned on PissedConsumer on Sep 28, 2008 and since then this brand received 375 reviews. It is 129 reviews more than Snapfish received since Dec 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Shutterfly customer support team and Snapfish customer service.

Shutterfly and Snapfish Consumer Ratings

Rank
16 out of 253 in Printing category
40 out of 581 in Photography category
Customer service
13 in category
32 in category
Website
20 in category
44 in category
Product or Service Quality
11 in category
30 in category

Shutterfly and Snapfish Rating Details

Customer service
1.4 (158 reviews)
1.2 (105 reviews)
Reviewer's quote

...I called customer service just to speak with a young lady who was both rude and insensitive. After twenty minutes of aggravation I had to had up. Keep the money and the bogus trouble ticket...

Moniek C

...Very unhappy with customer service. It has been 6 weeks and still do not have pictures!!!..

TRISTIE K
Website
1.9 (148 reviews)
1.5 (107 reviews)
Reviewer's quote

Website is TERRIBLE. So non-intuititve. They need to learn from Google or Amazon..

PissedConsumer1709733

...well why isn't that listed on website. ????..

PissedConsumer1682881
Product or Service Quality
2 (133 reviews)
1.7 (88 reviews)
Reviewer's quote

...Upon calling customer service, I was called an idiot and was asked for more information instead of explaining to me how to erase the border lines from the design. Will never use their website again..

Gerald M

..." You will literally get better customer service from Walmart. Do not use Snapfish unless you truly hate yourself..

Kevin P

Shutterfly and Snapfish Pros and Cons

Pros
  • Convenience of photo organization
  • Photobooks
  • Photo print quality
  • Old classic site your pictures were never lost on old site
  • Old site much better
  • Classic snapfish
Cons
  • Customer service
  • Unresponsive customer service
  • Shipping policy
  • Customer service
  • Very poor hard to contact
  • As per complaint

Shutterfly and Snapfish Most Positive Reviews

Top rated reviews
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

5

Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...

Shutterfly and Snapfish Most Critical Reviews

Lowest rated reviews
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

1

I have spent three days trying to put a memory book together, the customer services men both on the live chat and the te...

Shutterfly and Snapfish Latest Reviews

Recent published reviews
2.3

I created and ordered 10 books for Xmas gifts. One project. Same book. Shutterfly split the order into 4 shipments of...

Read all 375 reviews

lost my order, could not track it with their shipper, then they don't expedite my order but throw me back into the...

Read all 246 reviews

Shutterfly and Snapfish Products and Services

Most reviewed product and services
  • Shutterfly Website (57 reviews)
  • Shutterfly Shipping Service (56 reviews)
  • Shutterfly Customer Care (24 reviews)
  • Snapfish Website (55 reviews)
  • Snapfish Cloud Storage (25 reviews)
  • Snapfish Customer Care (17 reviews)