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Shutterfly

1.9
?

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  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 355 TOTAL REVIEWS
Rank
14 out of 234
in Printing category
Rating Details
Customer service
Website
Product or Service Quality
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    183
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    06:12
  • ISSUES RESOLVED
    37%
Top Products and Services
2.8
57 reviews
2.1
55 reviews
1.5
20 reviews

Snapfish

1.7
?

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  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 234 TOTAL REVIEWS
Rank
39 out of 574
in Photography category
Rating Details
Customer service
Website
Product or Service Quality
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    51
  • SUCCESSFUL
    86%
  • AVG CALL DURATION
    02:13
  • ISSUES RESOLVED
    0%
Top Products and Services
2.5
55 reviews
1.6
25 reviews
2
15 reviews

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Anonymous
#1618980

I used Shutterfly for my wedding album. The online photo service was easy to use.

I paid extra to have the album delivered by Christmas Day. Everything went well. The only problem was that the wedding album I received was the wrong one. I had contacted customer service with some questions and the support person created a backup copy, that I told them I didn't need, and that copy created a different cover than the one I chose.

So the copy I that was delivered was the wrong copy.

I contacted Shutterfly and they sent me the right copy, but not until after Christmas. It didn't ruin our Christmas, but didn't help.

Anonymous
#1549334

Shutterfly puts image names and 'date taken' on the back of each print. (no other company does this as far as I know).

Shutterfly has gotten too complicated for ordering prints and the website has quirks. Snapfish website is MUCH easier to navigate.

Anonymous
#1482882

I stick with shutterfly because the only photo company that prints image name and date-taken on the back of each print. However in the last couple years they will go through a period of not printing the image and dates at which point I make a complaint and they start doing it again.

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