PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Snapfish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shutterfly
Snapfish

Shutterfly and Snapfish Overview

Total reviews 473 261
Company responses 0 0
Issues resolved 3 2

Shutterfly and Snapfish Consumer Ratings

Rank
20 out of 194 in Printing category
30 out of 194 in Printing category
Customer service
14 in category
23 in category
Website
21 in category
35 in category
Product or Service Quality
12 in category
21 in category
Turnaround Time
11 in category
19 in category

Shutterfly and Snapfish Rating Details

Customer service
1.6 (198 reviews)
1.2 (112 reviews)
Reviewer's quote

I loved the picture but the letters are a different design and to me it looks miss spelled but customer service said wait's right so there for I just gave it to me sister since no worries it didn't matter to customer service that I wasn't satisfied. Thanks SHUTTERFLY!!!..

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...I really loved snapfish and usually don't have problems with customer service up until now. Simply to think that all my projects are gone or maybe the staff is not trained to resolve this issue, which is even worse..

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Website
2.1 (191 reviews)
1.4 (114 reviews)
Reviewer's quote

...coupon said 50% off of photos and website says 50% off gifts. but nothing works. they find a way to exclude...

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...well why isn't that listed on website. ????..

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Product or Service Quality
2.2 (178 reviews)
1.7 (95 reviews)
Reviewer's quote

...Customer service representative could not help so forwarded the need to someone else, asked me to stay on, and then ended the chat...

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I cant glue them or use a nail so what good is their product. I was told many many complaints (after mine fell off wall) about this issue yet site information didnt reflect this and websites stayed the same. I dont want credit to a company that doesnt produce what they advertise, and then not do...

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Turnaround Time
2.3 (162 reviews)
1.7 (25 reviews)
Reviewer's quote

...I've been trying to get this case for a long time - over two months. All of the cases are "temporarily sold out. " I'm finding it hard to believe that every single case for the iPhone 6 is sold out for this length of time...

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The song is especially terrible, and whats even worse is they play at an extremely loud level that almost blows out my speakers every time they come on. I dont understand why companies like snapfish pay charter spectrum more money to blast their advertisements. I make a point of ending my business...

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Shutterfly and Snapfish Pros and Cons

Pros
  • Photo print quality
  • Convenience of photo organization
  • Ease of use
  • Old classic site your pictures were never lost on old site
  • Old site much better
  • Classic snapfish
Cons
  • Customer service
  • Unresponsive customer service
  • Ease of site use
  • Customer service
  • Very poor hard to contact
  • As per complaint

Shutterfly and Snapfish Most Positive Reviews

Top rated reviews
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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5

Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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4

I had the good fortune to speak to Roland last night re: the copy of my card being cut off. I got to him by phone becaus...

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Shutterfly and Snapfish Most Critical Reviews

Lowest rated reviews
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

I have spent three days trying to put a memory book together, the customer services men both on the live chat and the te...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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1

Ordered photo mugs. Quality is dreadful. Offered to refund me and asked for my card details then took more money from...

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Shutterfly and Snapfish Latest Reviews

Recent published reviews
No votes

The call connection was not made

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1

I was sent to drone weird phone sex hotline.

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No votes

I accidentally booked Christmas cards twice. The second order is the right photo.
Call me to cancel 1st order!
203-517-***...

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1

I had a print custom-made for a 16x20 canvas and had a digital image. I attempted for 3 hours to make an order for the...

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Shutterfly and Snapfish Products and Services

Most reviewed product and services
  • Shutterfly Shipping Service (75 reviews)
  • Shutterfly Photo Book (18 reviews)
  • Shutterfly Coupon (14 reviews)
  • Snapfish Cloud Storage (25 reviews)
  • Snapfish Photo Book (16 reviews)
  • Snapfish Photo (8 reviews)