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Shutterfly

Auctions and Internet Stores
  • 1 ISSUES RESOLVED
  • 185 TOTAL REVIEWS
  • $22.7K CLAIMED LOSSES
  • $360 AVERAGE LOSS
2.0
Customer service
Website
Diversity of Products or Services
  • Ease of use 3
  • Convenience of photo organization 3
  • Customer service 2
  • Rearranging of photos on share site easier 2
  • Old shutterfly website 2

Customers don't like

  • Customer service21
  • Delivery status6
  • Shipping policy6
  • Liers that promised results but gave us nothing5
  • That the offers were not as expected or led to believe3
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Snapfish

Periodicals & Publishing
  • 2 ISSUES RESOLVED
  • 161 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $5.8K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
  • Old classic site your pictures were never lost on old site 8
  • Classic snapfish 5
  • Old site much better 4
  • Old site and services 3
  • Completing the calendar 2

Customers don't like

  • As per complaint10
  • Customer service7
  • Very poor hard to contact7
  • Process time and late shipping6
  • Website is difficult to use6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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