PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Snapfish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shutterfly
Snapfish

Shutterfly and Snapfish Overview

Total reviews 455 254
Company responses 0 0
Issues resolved 3 2

Shutterfly and Snapfish Consumer Ratings

Rank
20 out of 190 in Printing category
30 out of 190 in Printing category
Customer service
12 in category
21 in category
Website
22 in category
34 in category
Product or Service Quality
11 in category
20 in category
Turnaround Time
11 in category
18 in category

Shutterfly and Snapfish Rating Details

Customer service
1.5 (190 reviews)
1.2 (108 reviews)
Reviewer's quote

Customer service was VERY helpful, courteous and knowledgeable. We talked through my options and I decided to keep what I ordered..

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...I really loved snapfish and usually don't have problems with customer service up until now. Simply to think that all my projects are gone or maybe the staff is not trained to resolve this issue, which is even worse..

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Website
2.1 (184 reviews)
1.5 (110 reviews)
Reviewer's quote

The website has always had problems with crashing but now I am unable to access my photos from any browser when using my IPAD. I need to use the website because it is the only way to move photos between albums. Contacted company...

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...well why isn't that listed on website. ????..

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Product or Service Quality
2.2 (170 reviews)
1.7 (91 reviews)
Reviewer's quote

I received my photo book that was customized using your new service. Unfortunately when we opened it to our surprise pictures we are not focused evenly and multiple times peoples heads were cut off or covered by graphics. My impression was that an actual employee was creating this book and not a...

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I cant glue them or use a nail so what good is their product. I was told many many complaints (after mine fell off wall) about this issue yet site information didnt reflect this and websites stayed the same. I dont want credit to a company that doesnt produce what they advertise, and then not do...

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Turnaround Time
2.2 (157 reviews)
1.7 (21 reviews)
Reviewer's quote

...I've been trying to get this case for a long time - over two months. All of the cases are "temporarily sold out. " I'm finding it hard to believe that every single case for the iPhone 6 is sold out for this length of time...

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...95 advertised, The delivery went to wrong address even though address clearly marked on box, luckily that person took the time to pass it on. The quality of the photo are terrible, too dark & can't make them out. Will never order again or recommend to family or friends...

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Shutterfly and Snapfish Pros and Cons

Pros
  • Convenience of photo organization
  • Ease of use
  • Way it used to be
  • Old classic site your pictures were never lost on old site
  • Old site much better
  • Classic snapfish
Cons
  • Customer service
  • Unresponsive customer service
  • Ease of site use
  • Customer service
  • Very poor hard to contact
  • As per complaint

Shutterfly and Snapfish Most Positive Reviews

Top rated reviews
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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5

Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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4

I had the good fortune to speak to Roland last night re: the copy of my card being cut off. I got to him by phone becaus...

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Shutterfly and Snapfish Most Critical Reviews

Lowest rated reviews
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

I have spent three days trying to put a memory book together, the customer services men both on the live chat and the te...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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1

Ordered photo mugs. Quality is dreadful. Offered to refund me and asked for my card details then took more money from...

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Shutterfly and Snapfish Latest Reviews

Recent published reviews
4

I need to speak w someone regarding order you are supposed to be open

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2

my computer crashed which had my snapfish password was on auto sign-in on that computer so when i got my new laptop i di...

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1.4

They just said that the issues isnt there, and I must call my bank if there is an issue, and the call was very glitchy...

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No votes

Some one tried to *** into my photos and I asked to let me know the person and or email address. I was told they could...

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Shutterfly and Snapfish Products and Services

Most reviewed product and services
  • Shutterfly Shipping Service (74 reviews)
  • Shutterfly Website (59 reviews)
  • Shutterfly Customer Care (28 reviews)
  • Snapfish Website (55 reviews)
  • Snapfish Cloud Storage (25 reviews)
  • Snapfish Customer Care (19 reviews)