PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Snapfish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shutterfly
Snapfish

Shutterfly and Snapfish Overview

Total reviews
436
250
Company responses
0
0
Issues resolved
2
2

Shutterfly and Snapfish Consumer Ratings

Rank
19 out of 178 in Printing category
40 out of 295 in Photography category
Customer service
13 in category
34 in category
Website
20 in category
46 in category
Product or Service Quality
12 in category
30 in category
Diversity of Products or Services
7 in category
21 in category

Shutterfly and Snapfish Rating Details

Customer service
1.5 (181 reviews)
1.2 (106 reviews)
Reviewer's quote

Customer service was VERY helpful, courteous and knowledgeable. We talked through my options and I decided to keep what I ordered..

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...Very unhappy with customer service. It has been 6 weeks and still do not have pictures!!!..

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Website
2 (174 reviews)
1.5 (109 reviews)
Reviewer's quote

The website has always had problems with crashing but now I am unable to access my photos from any browser when using my IPAD. I need to use the website because it is the only way to move photos between albums. Contacted company...

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...well why isn't that listed on website. ????..

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Product or Service Quality
2.1 (161 reviews)
1.7 (90 reviews)
Reviewer's quote

I received my photo book that was customized using your new service. Unfortunately when we opened it to our surprise pictures we are not focused evenly and multiple times peoples heads were cut off or covered by graphics. My impression was that an actual employee was creating this book and not a...

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I cant glue them or use a nail so what good is their product. I was told many many complaints (after mine fell off wall) about this issue yet site information didnt reflect this and websites stayed the same. I dont want credit to a company that doesnt produce what they advertise, and then not do...

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Diversity of Products or Services
3 (144 reviews)
2.3 (89 reviews)
Reviewer's quote

I have used Shutterfly for years bea=cause I love their products. In the last couple of years, I have had a number of problems (late orders, damaged packaging, etc) which are usually rectified. Recently, my frustration has extended all the way back to the very beginning of my projects - uploading...

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...Granted, I am not a frequent user of their services but my laptop is dying and I want to get the old photos on it onto my iPad. I have made disks of them but the iPad doesn't take the disks. Therefore, an electronic option is all I have...

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Shutterfly and Snapfish Pros and Cons

Pros
  • Convenience of photo organization
  • Ease of use
  • Way it used to be
  • Old classic site your pictures were never lost on old site
  • Old site much better
  • Classic snapfish
Cons
  • Customer service
  • Ease of site use
  • Unresponsive customer service
  • Customer service
  • Very poor hard to contact
  • As per complaint

Shutterfly and Snapfish Most Positive Reviews

Top rated reviews
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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5

Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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3.9

I will admit I am not technically savvy. I have no interest in becoming so. In the past I could simply upload...

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Shutterfly and Snapfish Most Critical Reviews

Lowest rated reviews
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

I have spent three days trying to put a memory book together, the customer services men both on the live chat and the te...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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1

Ordered photo mugs. Quality is dreadful. Offered to refund me and asked for my card details then took more money from...

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Shutterfly and Snapfish Latest Reviews

Recent published reviews
3.2

keep refreshing, and it doesn't let you do anything. it is horrible. before they update the web page, it was working...

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2.2

I ordered 14 photo tiles and now snap fish is telling me they will refund me 13.18 cents.
I cant glue them or use a nail...

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1

In November, I went to Shutterfly to order our Christmas cards like I do every year. When I ordered them, I was...

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2

After each of two orders I placed last year I was bombarded with a ton of unwanted email ads. How much are these guys...

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Shutterfly and Snapfish Products and Services

Most reviewed product and services
  • Shutterfly Shipping Service (74 reviews)
  • Shutterfly Website (59 reviews)
  • Shutterfly Customer Care (29 reviews)
  • Snapfish Website (55 reviews)
  • Snapfish Cloud Storage (25 reviews)
  • Snapfish Customer Care (18 reviews)