PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopko Optical and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopko Optical
Visionworks

Shopko Optical and Visionworks Overview

Total reviews
57
336
Company responses
0
0
Issues resolved
0
1

Visionworks was first mentioned on PissedConsumer on Mar 26, 2008 and since then this brand received 336 reviews. It is 279 reviews more than Shopko Optical received since Jan 21, 2011.

Shopko Optical and Visionworks Consumer Ratings

Rank
88 out of 565 in Medical Supplies and Equipment category
62 out of 565 in Medical Supplies and Equipment category
Customer service
72 in category
57 in category
Product or Service Quality
95 in category
64 in category
Diversity of Products or Services
62 in category
59 in category

According to consumer ratings and reviews, Visionworks ranks 26 points higher in the Medical Supplies and Equipment category than Shopko Optical. People gave Shopko Optical 1.6 stars for Customer service criterion in Medical Supplies and Equipment category and it is 137 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 152 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Visionworks has a higher rating than Shopko Optical. Regarding Diversity of Products or Services criterion, consumers gave Shopko Optical 2.4 stars and it is 70% greater than other in category. Visionworks however was rated 2.4 stars and it is 72% greater than other in category.

Shopko Optical and Visionworks Rating Details

Customer service
1.6 (25 reviews)
1.7 (145 reviews)
Reviewer's quote

...Their customer service sucks. Their products are over priced. The worst part about the whole situation is the doctor was fantastic and I really liked him but because of their repeated incompetence I will be finding another eye place because I will not subject myself to this *** service yet again..

Irritated_consumer

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K
Product or Service Quality
1.6 (22 reviews)
1.9 (118 reviews)
Reviewer's quote

Outstanding service!! Ended up getting prescription wrong, but Doc rechecked my and changed it. They remade my glasses and I had them in a few days! Awesome & most friendly Optometrist that I have ever had!! Optician was top notch and Manager of the store was very sweet and friendly..

John R

...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..

Nicholas K
Diversity of Products or Services
2.4 (22 reviews)
2.4 (113 reviews)
Reviewer's quote

...They sell an inferior product and do not want behind their products. ..

Raveena

...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

Matthew S

Shopko Optical and Visionworks Pros and Cons

Pros
  • Wide selection
  • Timeliness of glasses being delivered
  • Nice atmosphere
  • Variety
  • Terrable
  • Employees nice
Cons
  • Poor customer service
  • Wont take medicaid
  • Whete do i start
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship

Shopko Optical and Visionworks Most Positive Reviews

Top rated reviews
5

Most of the girls working the optical dept in Escanaba Mich are not friendly at all. I wont be a returning customer....

5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

Shopko Optical and Visionworks Most Critical Reviews

Lowest rated reviews
1

Standing here right now waiting and waiting. Finished my eye exam which went fine. but this lady has been trying to...

1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

Shopko Optical and Visionworks Latest Reviews

Recent published reviews
2

I went in for my eye exam and they were supposed to order my trial contact lenses that day and I was supposed to have...

Read all 57 reviews
5

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews

Shopko Optical and Visionworks Products and Services

Most reviewed product and services
  • Shopko Optical Eye Exam (15 reviews)
  • Shopko Optical Eyeglasses (8 reviews)
  • Shopko Optical Customer Care (8 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)