PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopko Optical and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopko Optical
Has Verified Representatives
1.8
Shopko Optical
Visionworks

Shopko Optical and Visionworks Overview

Total reviews 61 449
Company responses 1 0
Issues resolved 0 3

Shopko Optical and Visionworks Consumer Ratings

Rank
105 out of 587 in Medical Supplies and Equipment category
96 out of 587 in Medical Supplies and Equipment category
Customer service
88 in category
77 in category
Product or Service Quality
113 in category
75 in category
Diversity of Products or Services
71 in category
75 in category
Price Affordability
125 in category
86 in category

Shopko Optical and Visionworks Rating Details

Customer service
1.5 (28 reviews)
1.6 (203 reviews)
Reviewer's quote

Your Customer Service offered at your 143rd Street store in Omaha, NE 68144. I had an appointment there yesterday (07/20) to pickup my glasses and get them fitted beforehand, of course. I stepped in through the door and without a warm greeting, your employee Cindy, pointed at my service dog and...

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...They are rude and their customer service skills are absent. The lady hit me in the face with the eye pressure machine. I waited a half hour for my appt...

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Product or Service Quality
1.5 (24 reviews)
1.9 (169 reviews)
Reviewer's quote

...Their customer service sucks. Their products are over priced. The worst part about the whole situation is the doctor was fantastic and I really liked him but because of their repeated incompetence I will be finding another eye place because I will not subject myself to this *** service yet again..

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...Not impressed with Visionworks service so Next year I plan to order glasses from another vendor..

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Diversity of Products or Services
2.3 (24 reviews)
2.3 (163 reviews)
Reviewer's quote

...They sell an inferior product and do not want behind their products. ..

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...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

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Price Affordability
2 (22 reviews)
2.2 (169 reviews)
Reviewer's quote

...Not even a free exam with the high price of glasses..

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...She said your price will be 230. 00. I said with my insurance? She said yes! Then my husband comes with his, sits down and she tells him the same thing...

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Shopko Optical and Visionworks Pros and Cons

Pros
  • Wide selection
  • Timeliness of glasses being delivered
  • Nice atmosphere
  • Variety
  • Terrable
  • Eye exam
Cons
  • Poor service
  • Poor customer service
  • Wont take medicaid
  • Horrible customer service
  • Not-so-caring-staff
  • Poor customer service representatives

Shopko Optical and Visionworks Most Positive Reviews

Top rated reviews
5

Most of the girls working the optical dept in Escanaba Mich are not friendly at all. I wont be a returning customer....

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5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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4.7

Outstanding service!! Ended up getting prescription wrong, but Doc rechecked my and changed it. They remade my glasses...

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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Shopko Optical and Visionworks Most Critical Reviews

Lowest rated reviews
1

Standing here right now waiting and waiting. Finished my eye exam which went fine. but this lady has been trying to...

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1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

Ordered glasses paid them in full and was told it would take two weeks max so today is two weeks and I called for...

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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Shopko Optical and Visionworks Latest Reviews

Recent published reviews
2

I was at Shopko Optical in Monona, Wisconsin yesterday 110220 while I was waiting to see the doctor two staff members...

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1.6

From 3:00-3:30 pm on a Friday (not a holiday), I called my local store 5 times AND the toll free customer service...

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1.9

Your Customer Service offered at your 143rd Street store in Omaha, NE 68144. I had an appointment there yesterday (07/20...

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1

Ordered and you gleefully took money NOTHING but limp email thanking me for orderStay the f away

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Shopko Optical and Visionworks Products and Services

Most reviewed product and services
  • Shopko Optical Eye Exam (15 reviews)
  • Shopko Optical Eyeglasses (8 reviews)
  • Shopko Optical Shipping Service (3 reviews)
  • Visionworks Eyeglasses (74 reviews)
  • Visionworks Eye Exam (36 reviews)
  • Visionworks Manager (20 reviews)