PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopify and Wix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopify
1.6
Wix
Wix
1.7
Shopify
Wix

Shopify and Wix Overview

Total reviews 1876 670
Company responses 0 0
Issues resolved 21 16

Shopify and Wix Consumer Ratings

Rank
823 out of 3766 in E-commerce category
71 out of 1077 in Web Design and Development category
Customer service
668 in category
59 in category
Website
773 in category
67 in category
Exchange, Refund and Cancellation Policy
504 in category
49 in category
Price Affordability
870 in category
59 in category

Shopify and Wix Rating Details

Customer service
1.3
(643 reviews)
1.4
(267 reviews)
Reviewer's quote

NoNo customer service number to teCh out chat will get your email only then nothing happens phone number nit working anymore..

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...The only customer service phone number I can find is busy every time Ive called for past week..

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Website
1.7
(565 reviews)
1.9
(246 reviews)
Reviewer's quote

And website Down. Shop would do nothing to help me claiming they dont have anything to do with companies. Just a platform...

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...When I try to cancel on website I am alerted that it is UNSAFE!..

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Exchange, Refund and Cancellation Policy
1.5
(551 reviews)
1.6
(237 reviews)
Reviewer's quote

...They gave me the refund without any question after explaining my situation. I ended up using a different account to build the store and it was a great experience!..

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I have been being charged monthly for something I never created! I want my refund I havent used the wix at all I never even created one! I want my refund for every month I have been charged immediately..

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Price Affordability
1.8
(537 reviews)
1.8
(223 reviews)
Reviewer's quote

...My prices are not sky-high compared to other companies that sell similar items. My prices are very fair and my items are on sale due to the pandemic. By me doing this I'm already losing on profit...

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...STOMER SERVICE AGENTS ONE EVEN TRIED TO PRETEND THAT THE COMPLIMENTARY VIDEOS WERE MARKETING AND DID NOT ACKNOLWEDGE THAT I HAD PAID FOR THESE INCLUDED IN THE PRICE I PAID. I HAD ASKED THEM TO REPLACE THE MP4 VIDOES THAT HAD GLITCHED THAT I AM ENTITLED. THE AGENT TODAY REFERRED TO SITE THAT I DID NOT PUBLISH ...

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Shopify and Wix Pros and Cons

Pros
  • Never received
  • I never received my product
  • Easy to setup
  • Easy to start
  • Non really
  • Easy to design and edit
Cons
  • Customer service
  • No customer service
  • Fraud
  • No customer service
  • No customer cervice at all
  • Literally no support

Shopify and Wix Most Positive Reviews

Top rated reviews
5

You all have been just wonderful, my issues were resolved to my satisfaction.
Thank you for the great Customer service.
Do...

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5

My site isnt working and I need it to work I have people trying to see my work

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5

I forgot to cancel my subscription after the trial period. It was a little bit of effort but I was able to reach a live...

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5

I had an amazing customer service! Thank you!

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Shopify and Wix Most Critical Reviews

Lowest rated reviews
1

Signed up for a FREE trial, The company I signed up with made a load of promises but never kept any...
So I cancelled wi...

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1

I cancelled my account online 1 week before the renewal date, but they charged my credit card over $200 for the...

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1

Stores don't have contact facility and do not give any response to calls and no return or refund options available in...

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1

I was completely overcome by the genius way wix robbed me out of £61.20. at first they stated that a website and domain...

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Shopify and Wix Latest Reviews

Recent published reviews
No votes

Consumers are visiting my online store. But the session duration in analytics is zero. Is there any problem from my...

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No votes

I want to pay for 1 year not Five years .Cannot pay for 5 years at this time .I need to know how to update amt due .

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No votes

I got car polish rather than scratch remover. I had ordered for a scratch remover worth Rs 999 but instead got car...

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2

I had a credit card problem which they tried to handle on the first call, and to their credit, they discovered that the...

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