PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopify and Wix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopify
Wix

Shopify and Wix Overview

Total reviews 754 47
Company responses 0 0
Issues resolved 1 0

Shopify and Wix Consumer Ratings

Rank
30 out of 179 in Hosting category
22 out of 179 in Hosting category
Customer service
16 in category
18 in category
Website
28 in category
18 in category
Exchange, Refund and Cancellation Policy
17 in category
12 in category
Advertised vs Delivered
19 in category
12 in category

Shopify and Wix Rating Details

Customer service
1.3 (315 reviews)
1.2 (26 reviews)
Reviewer's quote

...I pay for this service and went with Shopify because you have live customer service. You make it to difficult to call your company. You shouldnt have to go through hoops to get a live person..

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...customer service is non existent. no one ever calls you back! SCAM..

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Website
1.7 (299 reviews)
2.4 (26 reviews)
Reviewer's quote

NopNo one has contacted me about building my online store I paid for it yesterday! I paid for the turnkey website thru my online store. com and Shopify..

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...So we spent money for a premium website they took the money under our business and personal name. Then they said we never paid. That time I was able to get someone to listen...

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Exchange, Refund and Cancellation Policy
1.3 (291 reviews)
1.7 (30 reviews)
Reviewer's quote

I need someone to call me, your site is impossible to manage, if I can get assistance I need help with a refund. This is ridiculous no one is able to assist..

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...Never-the-less I asked for a refund for all years since I mistakenly signed up for the service and never even logged into the site since 2017. WIX did not dispute this fact. They only parroted their policy that they could not refund prior years...

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Advertised vs Delivered
1.3 (290 reviews)
1.7 (25 reviews)
Reviewer's quote

Your seller delivered me the wrong product...

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Absolutely no customer support.Over-billed yearly for a site that has not been updated since its creation.

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Shopify and Wix Pros and Cons

Pros
  • Never received
  • I never received my product
  • No pros whatsoever
  • Creating your own website
  • Decent amount of templates to choose from
  • Easy to start
Cons
  • Customer service
  • Scammed
  • No customer service
  • Horrible customer srvice
  • Literally no support
  • No customer cervice at all

Shopify and Wix Most Positive Reviews

Top rated reviews
5

Ordered kit on Jan 3rd no update or way to contact them. After reading reviews think i have been ripped off...knew i...

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5

We are 3rd Ave SEO Toolz. If you need a nice wix website and i mean tricked out, really nice with professional SEO...

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5

Attention! This goes out to all of you who are so quick to blame shopify for your misadventures with online shopping thr...

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5

I had an amazing customer service! Thank you!

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Shopify and Wix Most Critical Reviews

Lowest rated reviews
1

I tried a shopify service. During the time i tried to populate my shop online, there were numerous issues, some as...

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1

When you subscribe to their Yearly Unlimited Premium plan, their website says that you get 2 free premium apps which are...

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1

After being customer since Feb 2014 - my cc expired and it was perfect timing because I was meaning to close my store an...

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1

I've been a Wix Customer for over 3 years. At first they provided OK customer service by answering their telephones....

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Shopify and Wix Latest Reviews

Recent published reviews
1

I ordered it Sept. 15, 2020 They sent it somewhere in Florida. I was wondering why it was taking so long. They resent it...

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No votes

I have been working on a website for two days. Had one minor adjustment when suddenly I could not edit anything and...

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1

Hi team wrong product received and I want return order and plz settle the amount immediately
And there is no customer num...

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2.1

We took over a business from another company and had the wix site transferred to us. I know for sure that happened....

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Shopify and Wix Products and Services

Most reviewed product and services
  • Shopify Ecommerce Platform (56 reviews)
  • Shopify Free Trial (15 reviews)
  • Shopify Web Design Service (14 reviews)
  • Wix Subscription (7 reviews)
  • Wix Web Hosting (4 reviews)