PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopify and Volusion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopify
1.5
Volusion
1.4
Shopify
Volusion

Shopify and Volusion Overview

Total reviews 792 98
Company responses 0 0
Issues resolved 1 0

Shopify and Volusion Consumer Ratings

Rank
33 out of 174 in Hosting category
67 out of 291 in Web Design and Development category
Customer service
No votes
49 in category
Website
No votes
68 in category
Exchange, Refund and Cancellation Policy
No votes
46 in category
Diversity of Products or Services
No votes
50 in category

Shopify and Volusion Rating Details

Customer service
No votes
1.4 (46 reviews)
Reviewer's quote

...I can not even call a customer service representative because u dont have that option and if I knew that I would have never got the service..

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...I contacted someone at customer service by phone and he told me that will be resolved so he transfer us to the Financing Manager Reba G ( reba. g@***. com ) and she REFUSED to refund the extra charges...

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Website
No votes
1.7 (47 reviews)
Reviewer's quote

My business partner use my Shopify login and password to delete my store website so I'm trying to unfreeze it and to activated once again so if you can please give me a call he deleted without me even giving him any permission..

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...This sometimes takes DAYS to get resolved, when I need to update my website immediately, Once I get a live person, the support is good. Just takes a while..

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Exchange, Refund and Cancellation Policy
No votes
1.2 (39 reviews)
Reviewer's quote

...I can not get a refund because Shopify continues to charge my closed company monthly fees. It is impossible to speak to a real person. I have sent emails four times for someone to call me...

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...When I called to get a refund I was told I was charged 27 (regardless of what the cancellation caller said) because I had 'access' to their chickenshit overpriced website. This company is trash. If I think more about it, I maybe report them to the BBB...

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Diversity of Products or Services
No votes
1.6 (43 reviews)
Reviewer's quote

Shopify think they are Gods! I am a small business in South Africa - who was granted a license to provide Hygiene Products during our Country's lockdown. Shopify REMOVED all my Hand Sanitizers and other personal Hygiene products. Even though I am one of the few businesses that HAVENT spiked prices,...

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...At the bottom of the second screenshot is proof that the online store was purchased from Volusion and used Volusion's software and payment processing services..

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Shopify and Volusion Pros and Cons

Pros
  • Never received
  • I never received my product
  • No pros whatsoever
  • Misleading but very nice sales people
  • Have a good pitch
  • Some of the staff if you ever got one to reply was nice
Cons
  • Customer service
  • Scammed
  • No customer service
  • Deceptive marketing
  • Customer service
  • Bad service

Shopify and Volusion Most Positive Reviews

Top rated reviews
5

Ordered kit on Jan 3rd no update or way to contact them. After reading reviews think i have been ripped off...knew i...

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3.3

They make you change your password every 3 months - that is ok, but their automated email link to change the password...

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5

Attention! This goes out to all of you who are so quick to blame shopify for your misadventures with online shopping thr...

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No votes

Shopify and Volusion Most Critical Reviews

Lowest rated reviews
1

I tried a shopify service. During the time i tried to populate my shop online, there were numerous issues, some as...

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1

VOLUSION SUCKS!!! They have all sorts of hidden charges and WILL lie to you about it! I paid to build my website for 2...

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1

After being customer since Feb 2014 - my cc expired and it was perfect timing because I was meaning to close my store an...

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1

Canceled and they kept saying I didn't respond to email sent by them.
My wife called and they said she couldn't cancel i...

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Shopify and Volusion Latest Reviews

Recent published reviews
1

This company takes out the ability get service by a person which only shows how pathetic of a company they really...

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1.8

I have been with Volusion over 16 years and have two websites with them. I was one of the grandfathered companies who ha...

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No votes

I would like to cancel my account and stop the payment

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1

Volusion stole $80,000 and put my small business out of business (we were thriving before the heist) after freezing our...

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Shopify and Volusion Products and Services

Most reviewed product and services
  • Shopify Ecommerce Platform (56 reviews)
  • Shopify Web Design Service (15 reviews)
  • Shopify Free Trial (15 reviews)
  • Volusion Ecommerce Platform (25 reviews)
  • Volusion Web Hosting (12 reviews)
  • Volusion Web Design Service (4 reviews)