PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopify and The Magic Platform as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopify
The Magic Platform

Shopify and The Magic Platform Overview

Total reviews 762 16
Company responses 0 0
Issues resolved 1 0

Shopify and The Magic Platform Consumer Ratings

Rank
30 out of 179 in Hosting category
72 out of 295 in Web Design and Development category
Customer service
15 in category
56 in category
Website
26 in category
64 in category
Exchange, Refund and Cancellation Policy
15 in category
42 in category
Diversity of Products or Services
25 in category
51 in category

Shopify and The Magic Platform Rating Details

Customer service
1.3 (317 reviews)
1.1 (9 reviews)
Reviewer's quote

...I pay for this service and went with Shopify because you have live customer service. You make it to difficult to call your company. You shouldnt have to go through hoops to get a live person..

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I then called the 800# for Clickbank that was listed on the support page (800-390-****), spoke to a customer service agent and had them process the cancellation immediately and not have to wait for TMP support to respond. WTF with changing the status to "tech support" when I selected "refund...

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Website
1.7 (301 reviews)
1.9 (9 reviews)
Reviewer's quote

NopNo one has contacted me about building my online store I paid for it yesterday! I paid for the turnkey website thru my online store. com and Shopify..

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I bought the eCommerce website for $997 about a year ago and now my site stopped working. Their office hosting the website claim they can't help and sent me to TheMagicPlatform team. It's been a week since I emailed them requesting help with my problem but I haven't heard back...

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Exchange, Refund and Cancellation Policy
1.3 (292 reviews)
1.3 (8 reviews)
Reviewer's quote

I need someone to call me, your site is impossible to manage, if I can get assistance I need help with a refund. This is ridiculous no one is able to assist..

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...I immediately sent an email to the support email asking for a refund. when I signed up the website claimed I had 30 days to request a refund. I have emailed them several times and they have ignored my request...

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Diversity of Products or Services
1.7 (290 reviews)
1.6 (8 reviews)
Reviewer's quote

Shopify think they are Gods! I am a small business in South Africa - who was granted a license to provide Hygiene Products during our Country's lockdown. Shopify REMOVED all my Hand Sanitizers and other personal Hygiene products. Even though I am one of the few businesses that HAVENT spiked prices,...

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...Even though the company services the platform they are not developing new addons. Unlike Shopify where they are in constant development, Magic Platform is out dated. It is not optimized and you will have trouble adding any google tools to it, like webmaster tools to track results...

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Shopify and The Magic Platform Pros and Cons

Pros
  • Never received
  • I never received my product
  • No pros whatsoever
  • No monthly fee like at shopify
Cons
  • Customer service
  • Scammed
  • No customer service
  • No phone number to contact them
  • Not worth the money or experience
  • Support not like promised

Shopify and The Magic Platform Most Positive Reviews

Top rated reviews
5

Ordered kit on Jan 3rd no update or way to contact them. After reading reviews think i have been ripped off...knew i...

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No votes
5

Attention! This goes out to all of you who are so quick to blame shopify for your misadventures with online shopping thr...

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No votes

Shopify and The Magic Platform Most Critical Reviews

Lowest rated reviews
1

I tried a shopify service. During the time i tried to populate my shop online, there were numerous issues, some as...

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1

Been with them over a year and their support is practically useless. Don't know where they are getting their experts...

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1

After being customer since Feb 2014 - my cc expired and it was perfect timing because I was meaning to close my store an...

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1

Don't buy it. I purchased it in January 2018 with 30 days money back guaranteed. When i asked for my money back they...

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Shopify and The Magic Platform Latest Reviews

Recent published reviews
1

No one called me back. I am unable to conduct business and link my store to my social media

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1.8

they promised support one on one on Skype but after a few sessions they told me I had already used this too much and...

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1.3

Dear team,
This is srikanth from Hyderabad I placed an order of shoes on 15th October 2020 of shoes amount has been debit...

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1

Very Poor after sales support !!!

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Shopify and The Magic Platform Products and Services

Most reviewed product and services
  • Shopify Ecommerce Platform (56 reviews)
  • Shopify Free Trial (15 reviews)
  • Shopify Web Design Service (14 reviews)
  • The Magic Platform Ecommerce Platform (11 reviews)