PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ShopGoodwill and Tophatter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ShopGoodwill
Tophatter

ShopGoodwill and Tophatter Overview

Total reviews
11
4832
Company responses
0
0
Issues resolved
0
21

ShopGoodwill and Tophatter Consumer Ratings

Rank
112 out of 313 in Auctions and Marketplaces category
52 out of 313 in Auctions and Marketplaces category
Customer service
68 in category
48 in category
Product or Service Quality
96 in category
54 in category
Website
121 in category
41 in category
Exchange, Refund and Cancellation Policy
158 in category
38 in category

ShopGoodwill and Tophatter Rating Details

Customer service
1.4 (9 reviews)
1.6 (2023 reviews)
Reviewer's quote

...BUYER BEWARE! In addition, I have called the ShopGoodwill customer service, but I was only able to leave a voice message. BUYER BEWARE! I support Goodwill stores local and often when traveling. I expect honesty and integrity--there has been none of that in these transactions...

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DI pay for a order since July never received it and is hard to get a hold of customer service then when they do try to refund you they try to give you credits Im so done with this company dont purchase from them..

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Product or Service Quality
1.4 (9 reviews)
1.9 (1887 reviews)
Reviewer's quote

My account was restricked i was in hospital twice with stroke and family death no one seem to care so my privilidges were taken away i couldnt pay at that time thabk you Dan Combs

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...From bait and switch, to the the bot diseased interface, from the lowest quality products, To the unethical the deceptive Business practices Of sellers too...

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Website
1.5 (8 reviews)
2.5 (1894 reviews)
Reviewer's quote

I've already emailed and spoken to the company that owns and manages this website. They're not quite up on how to resolve "glitches" much less own up to one happening and messing up every planned auction you've been looking forward to for days. I get the feeling after communicating with ONE person...

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...Address was wrong that you have on website 2217 Melrose street Abilene texas 79605. You left off the street when shipping it. I'm missing item # 107496280 and#107113260..

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Exchange, Refund and Cancellation Policy
1 (6 reviews)
1.8 (1846 reviews)
Reviewer's quote

...that is, they give themselves permission to LIE about products in ads & LIE in answers to questions & then not provide any type of refund or recourse..

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Suspended from Tophatter and never received one order and contacted them several times for my order or a refund..

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ShopGoodwill and Tophatter Pros and Cons

Pros
  • Winning an auction
  • Website
  • Bidding
  • Some products and sellers are legit
  • Price
Cons
  • Products condition
  • Staff
  • Products not ad advertised
  • Customer service
  • Dont answer emails regarding issues
  • I am very dissappointed

ShopGoodwill and Tophatter Most Positive Reviews

Top rated reviews
5

My account was restricked i was in hospital twice with stroke and family death no one seem to care so my privilidges...

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5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

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No votes
5

I purchased some things and never recieved them i say dont waste you time no one has even tried to help me get my money...

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ShopGoodwill and Tophatter Most Critical Reviews

Lowest rated reviews
1

I have bought a Bracelet as a 10k gold but it isn't 10k gold. It's gold-plated. I took it to a jewelry store to sell as...

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1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

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1

I purchased what I was told to be a real emerald and diamond ring. When I receive the ring I tested it and it proved to...

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1

AS a previous seller I can tell you first hand that they do hold money back from the sellers. They still owe me money...

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ShopGoodwill and Tophatter Latest Reviews

Recent published reviews
1

HORRIBLE experience with this site! First, an ad for a pair of jeans stated 2 different sizes (one size in the title,...

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No votes

I didnt receive my package but it says delivered

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1.3

HORRIBLE experience with this site! First, an ad for a pair of jeans stated 2 different sizes (one size in the title,...

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No votes

I was promised a refund of $37.00 on an order that arrived damaged. I have not received the refund and really feel that...

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ShopGoodwill and Tophatter Products and Services

Most reviewed product and services
  • Shopgoodwill Account (1 review)
  • Tophatter Shipping Service (973 reviews)
  • Tophatter Customer Care (362 reviews)
  • Tophatter Bidding (253 reviews)