PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shoebuy and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Shoebuy and Zulily Overview

Total reviews
Company responses
Issues resolved

Zulily was first mentioned on PissedConsumer on Dec 17, 2011 and since then this brand received 987 reviews. It is 900 reviews more than Shoebuy received since Jul 12, 2011.

Shoebuy and Zulily Consumer Ratings

512 out of 2304 in Footwear and Clothing category
301 out of 2304 in Footwear and Clothing category
Customer service
421 in category
199 in category
Exchange, Refund and Cancellation Policy
408 in category
250 in category
362 in category
270 in category

According to consumer ratings and reviews, Zulily ranks 211 points higher in the Footwear and Clothing category than Shoebuy. People gave Shoebuy 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 540 points higher than the worst rated brand in this category. At the same time, Zulily was rated 1.8 stars for Customer service criterion in this category and it is 762 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Zulily has a higher rating than Shoebuy. Regarding Website criterion, consumers gave Shoebuy 2.2 stars and it is 62% greater than other in category. Zulily however was rated 2.5 stars and it is 72% greater than other in category.

Shoebuy and Zulily Rating Details

Customer service
1.1 (36 reviews)
1.8 (365 reviews)
Reviewer's quote

Have contacted customer service a number of times just to be told that I'll receive a call back from them soon. Super shady - wish I had just ordered the shoes from Amazon. Not to mention that the payment on my debit card seemingly processed immediately, was withdrawn, and processed again properly...

Allison E

I reached out to customer service and was told normal (even if they messed up) customer pays shipping but they would credit my account this time, also they refuse refunds to original payment so you get a store credit. So you are forces to buy something else from them and hope it is right, but dont...

Exchange, Refund and Cancellation Policy
1.1 (32 reviews)
1.5 (352 reviews)
Reviewer's quote

I called them the SAME DAY I received them to say I was sent the wrong size and needed to exchange the size. They informed me that the size they sent was the ONLY size they had so I could return it but I'd have to pay a restocking fee $6. 95! I was angry they wanted to charge me for their mistake...


No return policy, products run WAY SMALLER than listed in size guide. Took 3 + weeks to get order and found that they were shipped from China !! I am SOOO disappointed in the clothes - I thought this was reputable company..

Dawn P
2.2 (27 reviews)
2.5 (369 reviews)
Reviewer's quote

...When I purchased them, the website claims it is so easy to return with free shipping, but you have to dig a few levels down to where they finally tell you that they charge you a "restocking fee" of $6. 95. So, free return shipping really is not free...


I've been unable to access my account -not even to check on my current orders because when I go to the website directly or try to access it through emails from Zulily I keep getting an all-white page which says: "We are sorry...

Rhonda L

Shoebuy and Zulily Pros and Cons

  • Great selection
  • Agent on the phone was nice
  • Variety of products
  • Website
  • How their website looked
  • Return policy
  • Horrible customer service
  • Failure to notify customers of the new restocking fee
  • Long shipping time
  • Customer service
  • Exchange policy

Shoebuy and Zulily Most Positive Reviews

Top rated reviews

I have been buying shoes from shoebuy.com for years, they always had free returns. On August first they QUIETLY changed...


I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

Shoebuy and Zulily Most Critical Reviews

Lowest rated reviews

In late Nov 2014 I ordered a pair of men's bedford brown leather
winter boots. When rec'd the boots were both for the th...


Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

Shoebuy and Zulily Latest Reviews

Recent published reviews

Ordered work shoes from Overstock, with Shoebuy as the third party seller. They are now many days late from their...

Read all 87 reviews

I was unsure what size sweatshirt to buy, so I got an XL and a 1X, thinking I could exchange the one that didn't fit. I...

Read all 987 reviews

Shoebuy and Zulily Products and Services

Most reviewed product and services
  • Shoebuy Shipping Service (15 reviews)
  • Shoebuy Customer Care (7 reviews)
  • Zulily Shipping Service (124 reviews)
  • Zulily Clothing (108 reviews)
  • Zulily Dress (52 reviews)