PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zappos and Shoebuy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zappos
Shoebuy

Zappos and Shoebuy Overview

Total reviews 61 89
Company responses 0 0
Issues resolved 1 0

Zappos and Shoebuy Consumer Ratings

Rank
329 out of 2104 in Footwear and Clothing category
562 out of 2104 in Footwear and Clothing category
Product or Service Quality
322 in category
187 in category
Customer service
148 in category
471 in category
Diversity of Products or Services
321 in category
272 in category
Advertised vs Delivered
180 in category
347 in category

Zappos and Shoebuy Rating Details

Product or Service Quality
1.9 (19 reviews)
2.4 (21 reviews)
Reviewer's quote

Knew immediately that they were fake from the squared off pockets, to the missing quality elastic waistband, to the fake plastic/cheap logo that was not only different in size but felt I could peel it off. The metal loop rings where the draw string goes thru didn’t have the signature RVCA stamp and...

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I have used their Unsubscribe link in excess of 100 times and have called customer service to have them unsubscribe me and still no luck. I have probably received over 500 unwanted emails from them and they just keep sending me more. I have even tried to change my preferences to "3 times per month"...

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Customer service
2.1 (18 reviews)
1.2 (37 reviews)
Reviewer's quote

Regrettably, it appears that we have not been able to provide the customer service level that we strive to provide to all of our customers. Please keep in mind that you can return your purchase for up to 365 days from the purchase date. When returning items to us, products must be in the condition...

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Have contacted customer service a number of times just to be told that I'll receive a call back from them soon. Super shady - wish I had just ordered the shoes from Amazon. Not to mention that the payment on my debit card seemingly processed immediately, was withdrawn, and processed again properly...

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Diversity of Products or Services
2.5 (17 reviews)
2.7 (21 reviews)
Reviewer's quote

I have had bad experiences with zappos Every time I order they always delay shipping i have had no problems with their products but this not shipping right away is ***. So i just ordered some sneakers for me and looks like i have to call them again i think that this time is the last time I deal...

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... expensive and they don't even acknowledge their customers ! Horrible customer service ! I will never attempt to do business with them again ! I thought their products were reasonably priced, but I got nothing but a bad tastes in my mouth from them. Not sure why any company would act this way towards their customers if they really wanted their business and people to come back ? I ...

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Advertised vs Delivered
2.1 (17 reviews)
1.6 (21 reviews)
Reviewer's quote

...Called just to be told they would be shipped that night and delivered the next day and they still haven't been delivered or moved at all. Friends, fiance, and i have been loyal customers for years. We're all finding a new place to shop due to my terrible shipping experience..

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...Meanwhile, the customer loses interest they could have made on that purchase price by keeping it in their own account, not to mention the inconvenience and waste of time the customer spends waiting on shoes that are never going to be delivered..

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Zappos and Shoebuy Pros and Cons

Pros
  • Customer service
  • Verity
  • Prompt service
  • Quality product
  • Great selection
  • Agent on the phone was nice
Cons
  • Shipping
  • Racial profiling customers
  • Order processing
  • Return policy
  • Horrible customer service
  • Failure to notify customers of the new restocking fee

Zappos and Shoebuy Most Positive Reviews

Top rated reviews
5

I am sorry for any bad experiences some of you have had with Zappos but I must say in my first and not last time...

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4.3

I have been buying shoes from shoebuy.com for years, they always had free returns. On August first they QUIETLY changed...

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4.7

Bought shoes from them and 2 days later had $300 of unauthorized charges on my credit card. They are in Nevada,...

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3.8

I ordered a pair of New Balance shoes that apparently came directly from the manufacturer. I went 5 days over the 60...

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Zappos and Shoebuy Most Critical Reviews

Lowest rated reviews
1

It's BS that 5 days later they took the $ out of my account... NOT THE DAY I FREAKING ORDERED. Now zappos has put me in...

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1

In late Nov 2014 I ordered a pair of men's bedford brown leather
winter boots. When rec'd the boots were both for the th...

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1

The worst by far.i have recently spent $186.and when my shipment csme half of my items were missing.and the 2 pair of sh...

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1

I ordered shoes early December 2014 using a $50 off $100, I got the shoes and they didn't fit so I sent them back to exc...

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Zappos and Shoebuy Latest Reviews

Recent published reviews
2.4

Surprised to see so many 3 and 4 star ratings. Order from them and you will find out if those ratings are accurate.

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2.7

I returned boots, that did not fit, to you that were bought from WISH. I returned them to you because this was the retur...

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No votes

I ordered UGG slippers for my wife for Christmas. The order went through and I was told the slippers should arrive no la...

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No votes

destroy my faith in buying on internet , never again.12 days after order tracking still says "lablel made". check with...

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Zappos and Shoebuy Products and Services

Most reviewed product and services
  • Zappos Customer Care (5 reviews)
  • Zappos Shipping Service (2 reviews)
  • Shoebuy Shipping Service (15 reviews)
  • Shoebuy Customer Care (8 reviews)