PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zappos and Shoebuy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zappos
2.6
Zappos
Shoebuy

Zappos and Shoebuy Overview

Total reviews 81 93
Company responses 0 0
Issues resolved 1 0

Zappos and Shoebuy Consumer Ratings

Rank
464 out of 4768 in Footwear and Clothing category
987 out of 4768 in Footwear and Clothing category
Product or Service Quality
554 in category
624 in category
Advertised vs Delivered
416 in category
1022 in category
Customer service
321 in category
1142 in category
Diversity of Products or Services
554 in category
572 in category

Zappos and Shoebuy Rating Details

Product or Service Quality
2.4
(29 reviews)
2.3
(23 reviews)
Reviewer's quote

Product was purchased as refundable but changed to non refundable on day of sale. Despite having photos and videos to prove the item was being sold as refundable customer service was rude and told me (the customer) that I was wrong and there was a banner stating the sale was non refundable . I was...

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...I have sent emails 10 times to customer service asking when I should expect the refund to post to my credit card. Each time I receive a generated email with basic information. They are not taking customer calls and direct everything to email...

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Advertised vs Delivered
2.6
(27 reviews)
1.5
(23 reviews)
Reviewer's quote

I gave an out of date delivery address when I placed my order causing the order to delivered to an incorrect address. When the delivery "failed" they replaced the item and sent it to the correct address. WOW!..

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...Meanwhile, the customer loses interest they could have made on that purchase price by keeping it in their own account, not to mention the inconvenience and waste of time the customer spends waiting on shoes that are never going to be delivered..

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Customer service
2.4
(27 reviews)
1.2
(39 reviews)
Reviewer's quote

Customer service was useless and it took forever because the woman was trying to chat about stupid stuff like the weather when all I wanted was to find out what happened with my order. She made me wait for 5 minutes just so she could tell me that she didn't know why my order was cancelled. She is...

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AFTER A NUMER OF ATTEMPTS TO ORDER ON LINE WITHOUT SUCCESS, THEN TRIED ORDER OVER THE PHONE WITHOUT SUCCESS THEN TRIED TO CONTACT CUSTOMER SERVICE WITHOUT SUCCESS, GUESS THEY DON'T WANT MY BUSINESS !!!..

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Diversity of Products or Services
2.8
(26 reviews)
2.7
(21 reviews)
Reviewer's quote

When returning items to us, products must be in the condition you received them and in the original packaging. If you receive an item that is not in acceptable condition, please contact us before returning the item so we can advise our fulfillment center of the condition of the return. If our...

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... expensive and they don't even acknowledge their customers ! Horrible customer service ! I will never attempt to do business with them again ! I thought their products were reasonably priced, but I got nothing but a bad tastes in my mouth from them. Not sure why any company would act this way towards their customer...

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Zappos and Shoebuy Pros and Cons

Pros
  • Customer service
  • Prompt service
  • Verity
  • Quality product
  • Great selection
  • Agent on the phone was nice
Cons
  • Terrible website
  • Shoes not fitted by someone
  • Shipping
  • Return policy
  • Lousy customer service
  • Horrible customer service

Zappos and Shoebuy Most Positive Reviews

Top rated reviews
5

I gave an out of date delivery address when I placed my order causing the order to delivered to an incorrect address....

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4.3

I have been buying shoes from shoebuy.com for years, they always had free returns. On August first they QUIETLY changed...

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5

I am sorry for any bad experiences some of you have had with Zappos but I must say in my first and not last time...

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3.8

I ordered a pair of New Balance shoes that apparently came directly from the manufacturer. I went 5 days over the 60...

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Zappos and Shoebuy Most Critical Reviews

Lowest rated reviews
1

I got a $30 off coupon from Zappos and decided to look for summer sandals. Found some very expensive ones... $255. I...

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1

BUYER BEWARE: DON'T BUY FROM SHOEBUY UNLESS YOU INTEND TO KEEP EVERYTHING YOU ORDER. I just got a taste of Shoebuy's...

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1

My big toe is raw, on left and right feet, and inside of feet of sickle is raw. I do not recommend Zappos to anyone unle...

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1

I recently finished an entire month+ of back and forth emails between myself and Shoebuy.com's Customer (dis)Service. I...

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Zappos and Shoebuy Latest Reviews

Recent published reviews
No votes

Do not how to return purchase please advise payment was on my Amazon account would appreciate your assistance

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2

I received a pair of shoes that are defective. I emailed shoebuy and said I didn't feel a restocking fee and return ship...

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No votes

Do not know how to return my order please advise how to proceed would appreciate your assistance it was charged to my...

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No votes

Yesterday I ordered. Order no is 2087 but I will not receive. I will pay money. You will not give my order but give my...

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