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Shoebuy

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 79 TOTAL REVIEWS
  • $2K CLAIMED LOSSES
  • $62 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Great selection 1
  • Agent on the phone was nice 1

Customers don't like

  • Return policy4
  • Failure to notify customers of the new restocking fee4
  • Lousy customer service3
  • Hidden cost restock fee that no one mentioned3
  • Refund policy2
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Zappos

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 46 TOTAL REVIEWS
  • $10.2K CLAIMED LOSSES
  • $926 AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Verity 1
  • Customer service 1

Customers don't like

  • Shipping1
  • Order processing1
  • Customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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