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Shoebuy

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 79 TOTAL REVIEWS
  • $2K CLAIMED LOSSES
  • $62 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Agent on the phone was nice 1
  • Great selection 1

Customers don't like

  • Return policy4
  • Failure to notify customers of the new restocking fee4
  • Hidden cost restock fee that no one mentioned3
  • Lousy customer service3
  • Refund policy2
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Steve Madden

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 86 TOTAL REVIEWS
  • $12.1K CLAIMED LOSSES
  • $447 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Products 2
  • Waiting for my order number 11773392 to be resolved 1

Customers don't like

  • Customer service and return policy4
  • Customer service and online returns3
  • Return policy3
  • Ridiculous return policy and lack of clear stores2
  • Staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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