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Shoebuy

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 85 TOTAL REVIEWS
  • $2.1K CLAIMED LOSSES
  • $61 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Great selection 1
  • Agent on the phone was nice 1

Customers don't like

  • Return policy4
  • Horrible customer service4
  • Failure to notify customers of the new restocking fee4
  • Lousy customer service3
  • Hidden cost restock fee that no one mentioned3
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Steve Madden

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 122 TOTAL REVIEWS
  • $12.3K CLAIMED LOSSES
  • $398 AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Style 2
  • Products 2
  • Waiting for my order number 11773392 to be resolved 1
  • Shoe style 1
  • Fit as sized 1

Customers don't like

  • Customer service12
  • Customer service and return policy4
  • Staff3
  • Return policy3
  • Quality3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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