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Shoebuy

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 71 TOTAL REVIEWS
  • $1.9K CLAIMED LOSSES
  • $63 AVERAGE LOSS
1.5
Exchange, Refund and Cancellation Policy
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Agent on the phone was nice 1

Customers don't like

  • Return policy8
  • Lousy customer service8
  • Hidden cost restock fee that no one mentioned5
  • Refund policy5
  • New return policy4
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Steve Madden

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 75 TOTAL REVIEWS
  • $11.9K CLAIMED LOSSES
  • $458 AVERAGE LOSS
1.5
Exchange, Refund and Cancellation Policy
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Products 1
  • Waiting for my order number 11773392 to be resolved 1

Customers don't like

  • Customer service11
  • Customer service and business ethics of online returns4
  • Return policy4
  • Customer service and return policy3
  • Return exchange policy - fraudulent3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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