PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shippingquest and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
UPS
1.5
Shippingquest
UPS

Shippingquest and UPS Overview

Total reviews 96 7568
Company responses 28 0
Issues resolved 2 59

Shippingquest and UPS Consumer Ratings

Rank
33 out of 1128 in Transportation and Logistics category
168 out of 1128 in Transportation and Logistics category
Customer service
28 in category
174 in category
Price Affordability
39 in category
181 in category
Product or Service Quality
30 in category
157 in category
Turnaround Time
23 in category
136 in category

Shippingquest and UPS Rating Details

Customer service
3.2
(70 reviews)
1.3
(2308 reviews)
Reviewer's quote

The customer service of ShippingQuest was so wonderful and helpful. They helped us on setting up our account and shipment. We had a total of 25 boxes of 18 by 18 by 24 sizes as advised...

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...Couldnt get through to customer service..

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Price Affordability
3.2
(68 reviews)
1.6
(1246 reviews)
Reviewer's quote

...They were also the best price I could find with international shipping!..

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Didn't understand why I was restricted, because I paid full price for this product to be delivered at my convenience, I was given no options to get my package that I paid for. UPS did not give me full access to my account to modify my delivery, it was their way or the highway. The customer support...

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Product or Service Quality
3.2
(66 reviews)
1.4
(1807 reviews)
Reviewer's quote

...pany, I have read good reviews for them then I decided to go with them, though I was hesitant at first I still tried to call them to see how is their customer service works. At first they have told me that they cannot pack furniture and is that they no accept shipment with furniture and sofa bed. They suggested me ...

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...When can I get a human to help me? These are legal documents that must be signed by the receiver to show proof of service. I went to the store where I sent it and they could not tell me anything..

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Turnaround Time
3.4
(65 reviews)
1.4
(1603 reviews)
Reviewer's quote

...It's not our first time to do international shipment but it was our first time to use them. The price was given an upfront and was sent through email. We fully understand how international shipment works and we appreciate the transparency of their work...

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STUPID AI WONT CONNECT YOU TO A LIVE PERSON AND IT HANGS UP ON YOU!!! I HATE ALL AI THEY DO NOTHING FOR ME I HAVE TO GIVE THE SAME INFORMATION TO A REAL PERSON AND AI IS JUST A WASTE OF TIME!!!

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Shippingquest and UPS Pros and Cons

Pros
  • Great customer service
  • Great service
  • Delivery time
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Being belitted and bullied
  • Hidden charges
  • Delay getting answers
  • Poor customer service
  • Delivery
  • Unethical business practices

Shippingquest and UPS Most Positive Reviews

Top rated reviews
5

I had a hard time finding the right company that will ship heavy boxes of personal goods shipping to Panama City. The...

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5

Hi people,
After reading so many bad reviews here and on other forums, I was afraid about getting my package delivered t...

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5

I found this website last month. I made a quote with their website and decided to book.
Iregardless of what I read online...

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5

My only complaint is not being able to speak to a human. I thought I lost a package. It was delivered but my app did...

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Shippingquest and UPS Most Critical Reviews

Lowest rated reviews
1

Worst experience ever... I sent my personal items from San Diego to Japan. They gave us a bill of loading (BL) and a...

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1

My package was sent with return signature. They had someone from another UPS store sign for the package. And now claim...

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1

On May 11th I ordered item 163147 a dress Order No. LEADV133113. It is now 42 days later and I have not received the...

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1

Posted delivery time always false so drivers look good. Many of UPS drivers need to return to counting fries at a...

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Shippingquest and UPS Latest Reviews

Recent published reviews
No votes

Don't even think of using this company! At least before you see the website I put up to warn others about this scam at...

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No votes

UPS told me the refund would take 5 days after I requested it be expedited, was told on day 5 a supervisor would call...

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1

My order has not been seen and can't track IT, Get things done soon or i want my money back. Order Nr: lx79685****nl

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2.3

Should have been delivered Saturday that didnt happen buffalo ny finally made it to new Stanton pa on Friday at 3:45 am...

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