PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shippingquest and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.



Has verified representatives



Shippingquest and UPS Overview

Total reviews
Company responses
Issues resolved

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5619 reviews. It is 5526 reviews more than Shippingquest received since Nov 8, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Shippingquest customer support team than with UPS customer service.

Shippingquest and UPS Consumer Ratings

33 out of 1689 in Transportation and Logistics category
156 out of 1689 in Transportation and Logistics category
Customer service
30 in category
128 in category
Price Affordability
36 in category
135 in category
Product or Service Quality
30 in category
106 in category

According to consumer ratings and reviews, Shippingquest ranks 123 points higher in the Transportation and Logistics category than UPS. People gave Shippingquest 3.3 stars for Customer service criterion in Transportation and Logistics category and it is 353 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 255 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Shippingquest has a higher rating than UPS. Regarding Product or Service Quality criterion, consumers gave Shippingquest 3.2 stars and it is 92% greater than other in category. UPS however was rated 1.4 stars and it is 72% greater than other in category.

Shippingquest and UPS Rating Details

Customer service
3.3 (68 reviews)
1.2 (1458 reviews)
Reviewer's quote

Everyone at the company was incredible! For the customer care, billing to the people at the terminal. They were also the best price I could find with international shipping!..


Last week, a package scheduled for delivery on Tuesday was finally routed to the customer service center on Sunday, while they were closed. On Monday, after waiting 3 hours in the customer service waiting room, I was told to enter the "secure area" and find my own package and bring it out. And then...

Price Affordability
3.2 (67 reviews)
1.5 (625 reviews)
Reviewer's quote

...The price was given an upfront and was sent through email. We fully understand how international shipment works and we appreciate the transparency of their work. The bill we received was fair enough for 1 crate of an engine we sent...

Max H

...Paper copy to prove the item price and shipping amount. They still only cover $100. LOST my package and SCREW you out of the value even with proof of the amount and costs...

Mike K
Product or Service Quality
3.2 (65 reviews)
1.4 (1120 reviews)
Reviewer's quote

Prior to making the reservation with ShippingQuest, we had all known that shipping internationally is very stressing especially dealing with Customs. Before we book our shipment we check with our consulate what charges we may get also we check with ShippingQuest if they cater destination fee. They...

Cera S

...I will Never, I repeat, Never use UPS delivery service again. The clerk was correct when he said “ You shouldn’t ship that doesn’t cost a lot”..

Lesley E

Shippingquest and UPS Pros and Cons

  • Great customer service
  • Great service
  • Delivery time
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
  • Being belitted and bullied
  • Hidden charges
  • Delay getting answers
  • Poor customer service
  • Delivery
  • Customer service agent

Shippingquest and UPS Most Positive Reviews

Top rated reviews

ShippingQuest has provided an Outstanding service. We shipped our boxes to Cebu,Philippines from Chicago IL.

We spok...


The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Shippingquest and UPS Most Critical Reviews

Lowest rated reviews

The worst international freight shipping company ever in all terms and steps. Very bad communication and agreement...


my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Shippingquest and UPS Latest Reviews

Recent published reviews

I was quoted $800 + $200 discount for 17boxes of used household goods to be shipped to Guatemala. I measured all my...

Read all 93 reviews

They lie over and over. Two weeks ago, they lost a package and when it finally was found, the UPS store access point...

Read all 5619 reviews

Shippingquest and UPS Products and Services

Most reviewed product and services
  • Shippingquest Delivery Service (56 reviews)
  • Shippingquest Shipping Service (20 reviews)
  • Shippingquest Customer Care (10 reviews)
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)