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Shippingquest

Transportation and Logistics
  • 2 ISSUES RESOLVED
  • 75 TOTAL REVIEWS
  • $62.2K CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
3.2
Customer service
Turnaround Time
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Great service 6
  • Great customer service 5
  • Staff were helpful- quick to respond 1
  • Delivery time 1
  • Customer service 1

Customers don't like

  • Misconduct4
  • Hidden charges4
  • Delay getting answers4
  • Customer service and stolen money4
  • Being belitted and bullied4
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Ups

Transportation and Logistics
  • 24 ISSUES RESOLVED
  • 5114 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $954 AVERAGE LOSS
1.4
Customer service
Turnaround Time
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Tracking tool 22
  • Tracking our packages 5
  • Its just this order i am very upset with ups about 5
  • Transport time 3
  • Seem like a good service for the most part 3

Customers don't like

  • Poor customer service172
  • Delivery51
  • Unethical business practices30
  • Customer service agent30
  • Incompetent delivery driver23
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1361373

These two companies are not really similar. Shipping Quest is a middleman shipper that makes arrangements with various shippers, choices you a quote, and then adds on whatever fees they want and calls them pallet and fuel surcharges, as if those are not imbedded costs in the business.

UPS and FedEx are you upfront with their charges and you know what you are getting. International shipping is expensive,.

But when you end up with over 40 percent added and then your recepient, as they call the consignee, pays dock, import and the other fees to unload their packages... The hidden costs of Shipping Quest end up at least as high as the real players in the market.

Anonymous
Stuart, Florida, United States #1342236

Ups is so much better then Shipping quest. I would not recommend anyone to work with this company.