PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shippingquest and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shippingquest
UPS

Shippingquest and UPS Overview

Total reviews 95 5845
Company responses 28 0
Issues resolved 2 28

Shippingquest and UPS Consumer Ratings

Rank
34 out of 1057 in Transportation and Logistics category
171 out of 1057 in Transportation and Logistics category
Customer service
30 in category
140 in category
Price Affordability
43 in category
153 in category
Product or Service Quality
31 in category
122 in category
Turnaround Time
28 in category
117 in category

Shippingquest and UPS Rating Details

Customer service
3.2 (70 reviews)
1.2 (1589 reviews)
Reviewer's quote

The customer service of ShippingQuest was so wonderful and helpful. They helped us on setting up our account and shipment. We had a total of 25 boxes of 18 by 18 by 24 sizes as advised...

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Never have I experienced such appalling customer service as I did when I called UPS @ 888-742-5877 to obtain the (Merchandise Card) package status. After going through a virtually endless loop of phone prompts, I finally was connected to Dave or Dabe. Not only was the connection Extremely poor, but...

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Price Affordability
3.2 (68 reviews)
1.5 (721 reviews)
Reviewer's quote

...They were also the best price I could find with international shipping!..

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...Paper copy to prove the item price and shipping amount. They still only cover $100. LOST my package and SCREW you out of the value even with proof of the amount and costs...

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Product or Service Quality
3.2 (66 reviews)
1.3 (1236 reviews)
Reviewer's quote

...I have read good reviews for them then I decided to go with them, though I was hesitant at first I still tried to call them to see how is their customer service works. At first they have told me that they cannot pack furniture and is that they no accept shipment with furniture and sofa bed. They suggested me to sell the furniture and bed so I had a second thought of doing it, I did anyway...

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...Your online tracking says it's been sent to the postal service. I have called tge post office and they do not have it..

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Turnaround Time
3.4 (65 reviews)
1.3 (1064 reviews)
Reviewer's quote

...It's not our first time to do international shipment but it was our first time to use them. The price was given an upfront and was sent through email. We fully understand how international shipment works and we appreciate the transparency of their work...

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ABNEY is also a waste of time and effort-MINE-what else can be done to address the issue?! I have requested numerous times now the name, email address and phone number of someone at UPS that can HELP and assist me with these ongoing issues and problems but to no avail?! If the customer relations...

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Shippingquest and UPS Pros and Cons

Pros
  • Great customer service
  • Great service
  • Delivery time
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Being belitted and bullied
  • Hidden charges
  • Delay getting answers
  • Poor customer service
  • Delivery
  • Unethical business practices

Shippingquest and UPS Most Positive Reviews

Top rated reviews
5

ShippingQuest has provided an Outstanding service. We shipped our boxes to Cebu,Philippines from Chicago IL.

We spok...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

We recently used ShippingQuest to ship our goods to Cali Colombia. The entire experience was very good. Much like everyo...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Shippingquest and UPS Most Critical Reviews

Lowest rated reviews
1

The worst international freight shipping company ever in all terms and steps. Very bad communication and agreement...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

FRAUD by www.ShippingQuest.com , the case is currently prepared for FTC and FEDERAL INVESTIGATION for elaborate BAIT &am...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Shippingquest and UPS Latest Reviews

Recent published reviews
1

On May 11th I ordered item 163147 a dress Order No. LEADV133113. It is now 42 days later and I have not received the...

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1

Package was supposed to be picked up, took ten days to resolve simple problem, in my experience you labor force pretty...

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1

My order has not been seen and can't track IT, Get things done soon or i want my money back. Order Nr: lx796854095nl

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1

Driver is leaving pkgs at address and gates unrelated to my delivery address. They are too lazy to drive an extra mile...

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Shippingquest and UPS Products and Services

Most reviewed product and services
  • Shippingquest Delivery Service (58 reviews)
  • Shippingquest Shipping Service (22 reviews)
  • Shippingquest Customer Care (13 reviews)
  • Ups Delivery Service (1922 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)