PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viabox and Shipito as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viabox

Viabox

1.6
Shipito

Shipito

Has Verified Representatives
1.7
Viabox
Shipito

Viabox and Shipito Overview

Total reviews
70
81
Company responses
0
11
Issues resolved
5
2

Viabox and Shipito Consumer Ratings

Rank
138 out of 1047 in Transportation and Logistics category
117 out of 1047 in Transportation and Logistics category
Customer service
136 in category
106 in category
Product or Service Quality
102 in category
128 in category
Website
124 in category
90 in category
Turnaround Time
123 in category
102 in category

Viabox and Shipito Rating Details

Customer service
1.3 (32 reviews)
1.4 (43 reviews)
Reviewer's quote

Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED..

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Can't reach anyone in customer service. No one even manning chat feature up till 6 as stated..

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Product or Service Quality
1.5 (30 reviews)
1.3 (43 reviews)
Reviewer's quote

...Do not use this service, it offers no financial benefit whatsoever. Angry and frustrated, Repurchased the goods and had them sent direct from Amazon..

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...this is my first attempt to use a shipping service to send her a birthday care package. The address that she gave me does not match with the address components in their system and it won't allow me to skip the zip code area. Vietnam does not have zip codes...

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Website
1.9 (27 reviews)
2.1 (39 reviews)
Reviewer's quote

I thought it was a mistake and contacted them again but it turned out to be true and that's an absurd since USPS rates website show around $13 (maybe less) for this service. Unfortunately neither USPS nor any other carrier will accept international card as payment. :( I live in Brazil and don't see...

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...They could have said hey we opened your package and we classify it as perfume(even though the website description says differently) and as result can't ship, sorry for the inconvenience but no. They were sneaky. On the package at pickup was also a huge "COLOGNE, liquid" and an inspection sticker...

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Turnaround Time
1.3 (27 reviews)
1.5 (33 reviews)
Reviewer's quote

I ordered $642 worth of merchandise from Amazon US in January and paid for Viabox to ship it to Rio De Janeiro where I was working at the time. The package didn't ship on time so I changed my flights to give it another week and still no cigar. I moved back to Australia to find out it had been stuck...

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...catching a few small things wrong with the "PayPal" email (which turned out to be FAKE), I would not have been able to call PayPal and confirm I was had in time to be able to use USPS's Intercept in order to have my package returned to me. I have registered a complaint with the FBI and USPS Inspector's office as well. This place needs to be shut down...

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Viabox and Shipito Pros and Cons

Pros
  • Repacking for free
  • Site
  • Pics of content for free
  • Good idea
  • First contact was good assurance was provided all would be fine
  • Shipping rates were better than most i had found
Cons
  • Customer service
  • Communication
  • Slow responses from customer service
  • Uncooperative service
  • Unreasonable delays
  • Thieves

Viabox and Shipito Most Positive Reviews

Top rated reviews
3.5

I ordered two perfumes from Amazon ($80 total) and got free shipping but had no idea they could not be shipped...

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5

Shipito informed me that Fedex required an EIN. I submitted my EIN.
Fedex apparently rejected it and informed me too late...

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3.4

So basically, they OPENED the package. Jason Statham's #1 rule as the Transporter was, "Never open the package." THEY OP...

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4.3

When they receive a restricted item, they have the right to do not ship it
BUT, when you send them prepaid shipping label...

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Viabox and Shipito Most Critical Reviews

Lowest rated reviews
1

Don't ever deal with these clowns, they will overcharge you for shipping rates. I compared one item which I had to ano...

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1

Lost a little shipment 1 year ago, that costed me 180 dollars. I let that one slip thinking it would not happen again......

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1

WORST COMPANY EVER!! the charged me 47usd for a package, But i only got a letter that weighed 0,6 ounces with one item i...

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1

Stay away from this company, have put my account on verification after receival of my package from ralph lauren, as if...

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Viabox and Shipito Latest Reviews

Recent published reviews
No votes

I try to call the phone number given and nothing never happens this is horrible service and I might just have to call...

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1

Can't reach anyone in customer service. No one even manning chat feature up till 6 as stated.

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No votes

Ordered a item from Pinkyminnie.com. My order number was 1392. tracking number YT2012621272084186.. PACKAGE STATES...

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4

I was able to be in touch with them and they did fix my problem the best that they could given the situation. what we...

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Viabox and Shipito Products and Services

Most reviewed product and services
  • Viabox Shipping Service (14 reviews)
  • Viabox Delivery Service (11 reviews)
  • Viabox Customer Care (7 reviews)
  • Shipito Delivery Service (28 reviews)
  • Shipito Mail Forwarding Service (7 reviews)
  • Shipito Customer Care (3 reviews)