PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viabox and Shipito as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viabox
1.5
Shipito
Has Verified Representatives
1.8
Viabox
Shipito

Viabox and Shipito Overview

Total reviews 70 82
Company responses 0 24
Issues resolved 5 2

Viabox and Shipito Consumer Ratings

Rank
164 out of 1091 in Transportation and Logistics category
109 out of 1091 in Transportation and Logistics category
Customer service
148 in category
111 in category
Product or Service Quality
114 in category
133 in category
Turnaround Time
124 in category
104 in category
Website
136 in category
100 in category

Viabox and Shipito Rating Details

Customer service
1.2 (34 reviews)
1.4 (44 reviews)
Reviewer's quote

Will tell them to keep the package as this is far more hassle then it is worth! No reply from customer service and when I opened a PayPal dispute I was finally sent a message saying I need a Notarized form to resend it and all fees must be paid with bitcoin! Account was frozen till I canceled...

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Can't reach anyone in customer service. No one even manning chat feature up till 6 as stated..

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Product or Service Quality
1.4 (32 reviews)
1.3 (44 reviews)
Reviewer's quote

Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED..

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When I began using them the service was of an acceptable standard, the cost wasn't too high and the packages arrived reasonably promptly. Then prices increased and they began to do things like the rounding up of weights for shipping cost calculations, a cheap trick. It took longer for parcels to...

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Turnaround Time
1.3 (28 reviews)
1.4 (34 reviews)
Reviewer's quote

I ordered $642 worth of merchandise from Amazon US in January and paid for Viabox to ship it to Rio De Janeiro where I was working at the time. The package didn't ship on time so I changed my flights to give it another week and still no cigar. I moved back to Australia to find out it had been stuck...

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Now I understand there on Pacific time and I'm on Eastern time so I can account for that but to not be able to speak to somebody regarding something so simple as a shipping address seems a bit ridiculous. I wish I would have done my homework and read the reviews for this company before even...

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Website
1.8 (28 reviews)
2.1 (40 reviews)
Reviewer's quote

I thought it was a mistake and contacted them again but it turned out to be true and that's an absurd since USPS rates website show around $13 (maybe less) for this service. Unfortunately neither USPS nor any other carrier will accept international card as payment. :( I live in Brazil and don't see...

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...They could have said hey we opened your package and we classify it as perfume(even though the website description says differently) and as result can't ship, sorry for the inconvenience but no. They were sneaky. On the package at pickup was also a huge "COLOGNE, liquid" and an inspection sticker...

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Viabox and Shipito Pros and Cons

Pros
  • Repacking for free
  • Site
  • Pics of content for free
  • Good idea
  • First contact was good assurance was provided all would be fine
  • Shipping rates were better than most i had found
Cons
  • Customer service
  • Communication
  • Unexpected pricing
  • Uncooperative service
  • Unreasonable delays
  • Thieves

Viabox and Shipito Most Positive Reviews

Top rated reviews
3.5

I ordered two perfumes from Amazon ($80 total) and got free shipping but had no idea they could not be shipped...

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5

Shipito informed me that Fedex required an EIN. I submitted my EIN.
Fedex apparently rejected it and informed me too late...

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3.4

So basically, they OPENED the package. Jason Statham's #1 rule as the Transporter was, "Never open the package." THEY OP...

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4.3

When they receive a restricted item, they have the right to do not ship it
BUT, when you send them prepaid shipping label...

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Viabox and Shipito Most Critical Reviews

Lowest rated reviews
1

Don't ever deal with these clowns, they will overcharge you for shipping rates. I compared one item which I had to ano...

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1

Lost a little shipment 1 year ago, that costed me 180 dollars. I let that one slip thinking it would not happen again......

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1

WORST COMPANY EVER!! the charged me 47usd for a package, But i only got a letter that weighed 0,6 ounces with one item i...

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1

Stay away from this company, have put my account on verification after receival of my package from ralph lauren, as if...

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Viabox and Shipito Latest Reviews

Recent published reviews
1

Had a package shipped through Viabox and they had it misplaced and then returned to them. I was at no point informed...

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1

I have used Shipito for a couple of years now. Primarily to buy things online in the US and ship on to me in the UK.
When...

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1

Have not received order ordered June 6

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1

Can't reach anyone in customer service. No one even manning chat feature up till 6 as stated.

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Viabox and Shipito Products and Services

Most reviewed product and services
  • Viabox Shipping Service (14 reviews)
  • Viabox Delivery Service (11 reviews)
  • Viabox Mail Forwarding Service (4 reviews)
  • Shipito Delivery Service (28 reviews)
  • Shipito Mail Forwarding Service (7 reviews)