PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shipito and Viabox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.



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Shipito and Viabox Overview

Total reviews
Company responses
Issues resolved

Shipito was first mentioned on PissedConsumer on Jan 13, 2011 and since then this brand received 76 reviews. It is 14 reviews more than Viabox received since Jul 20, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Viabox customer support team than with Shipito customer service.

Shipito and Viabox Consumer Ratings

109 out of 1508 in Transportation and Logistics category
142 out of 1508 in Transportation and Logistics category
Product or Service Quality
109 in category
94 in category
Customer service
99 in category
125 in category
103 in category
111 in category

According to consumer ratings and reviews, Shipito ranks 33 points higher in the Transportation and Logistics category than Viabox. People gave Shipito 1.3 stars for Product or Service Quality criterion in Transportation and Logistics category and it is 238 points higher than the worst rated brand in this category. At the same time, Viabox was rated 1.5 stars for Product or Service Quality criterion in this category and it is 253 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Shipito has a higher rating than Viabox. Regarding Website criterion, consumers gave Shipito 2 stars and it is 70% greater than other in category. Viabox however was rated 1.9 stars and it is 68% greater than other in category.

Shipito and Viabox Rating Details

Product or Service Quality
1.3 (41 reviews)
1.5 (28 reviews)
Reviewer's quote

...Awful customer service (takes 20+ days for a reply), expensive hidden charges, will end up committing fraud with your ID's if they ask for you to give it..


Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED..

Customer service
1.4 (39 reviews)
1.2 (31 reviews)
Reviewer's quote

...I know the customer service is not at fault and I figure they are permitted to share certain information but this practice is unacceptable. It is theft. For more insight, look at the critique on the indeed page of Shipito-LLC...


...The customer service is poor, and the whole experience was poor, I would not recommend anybody to use this service. STAY AWAY THIS COMPANY FOR FREIGHT FORWARDING TO AUSTRALIA. !!!!!!! If I had not received my package I would have definitely thought this was a scam...

2 (36 reviews)
1.9 (26 reviews)
Reviewer's quote

...They could have said hey we opened your package and we classify it as perfume(even though the website description says differently) and as result can't ship, sorry for the inconvenience but no. They were sneaky. On the package at pickup was also a huge "COLOGNE, liquid" and an inspection sticker...


I thought it was a mistake and contacted them again but it turned out to be true and that's an absurd since USPS rates website show around $13 (maybe less) for this service. Unfortunately neither USPS nor any other carrier will accept international card as payment. :( I live in Brazil and don't see...


Shipito and Viabox Pros and Cons

  • Good idea
  • First contact was good assurance was provided all would be fine
  • Customer service at least tries but cant tell the truth
  • Repacking for free
  • Pics of content for free
  • No fees
  • Uncooperative service
  • Unreasonable delays
  • Thieves
  • Customer service
  • Communication
  • Slow responses from customer service

Shipito and Viabox Most Positive Reviews

Top rated reviews

Shipito informed me that Fedex required an EIN. I submitted my EIN.
Fedex apparently rejected it and informed me too late...


I ordered two perfumes from Amazon ($80 total) and got free shipping but had no idea they could not be shipped...

Shipito and Viabox Most Critical Reviews

Lowest rated reviews

Lost a little shipment 1 year ago, that costed me 180 dollars. I let that one slip thinking it would not happen again......


Don't ever deal with these clowns, they will overcharge you for shipping rates. I compared one item which I had to ano...

Shipito and Viabox Latest Reviews

Recent published reviews

In December I sold a laptop on the Letgo mobile app marketplace and was scammed into thinking the buyer paid for the ite...

Read all 76 reviews

Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED

Read all 62 reviews

Shipito and Viabox Products and Services

Most reviewed product and services
  • Shipito Delivery Service (28 reviews)
  • Shipito Mail Forwarding Service (7 reviews)
  • Shipito Customer Care (3 reviews)
  • Viabox Shipping Service (12 reviews)
  • Viabox Delivery Service (10 reviews)
  • Viabox Customer Care (7 reviews)