PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shipito and UPS Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shipito

Shipito

Has Verified Representatives
1.7
UPS Store

UPS Store

1.6
Shipito
UPS Store

Shipito and UPS Store Overview

Total reviews
81
629
Company responses
11
1
Issues resolved
2
6

Shipito and UPS Store Consumer Ratings

Rank
117 out of 1050 in Transportation and Logistics category
132 out of 1050 in Transportation and Logistics category
Product or Service Quality
127 in category
104 in category
Customer service
106 in category
113 in category
Website
90 in category
92 in category
Warranty
66 in category
65 in category

Shipito and UPS Store Rating Details

Product or Service Quality
1.3 (43 reviews)
1.5 (127 reviews)
Reviewer's quote

...this is my first attempt to use a shipping service to send her a birthday care package. The address that she gave me does not match with the address components in their system and it won't allow me to skip the zip code area. Vietnam does not have zip codes...

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...! I explained that I would pick up my item on Friday 06-19-2020 however I decided to go over and pick up my package on 06-16-2020 after work and your Customer Service representative need a vacation. Their was a old white guy over by returns and shipment that asked me what the *** was I coming in there tearing up the dam place because one of the horses that you use to block off a section so that a person doesnt fall in a wet spot fell over underneath ...

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Customer service
1.4 (43 reviews)
1.4 (176 reviews)
Reviewer's quote

Can't reach anyone in customer service. No one even manning chat feature up till 6 as stated..

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...Ive called the ups customer service several times with no success with getting my package redelivered. Im still waiting to receive my package..

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Website
2.1 (39 reviews)
2 (95 reviews)
Reviewer's quote

...They could have said hey we opened your package and we classify it as perfume(even though the website description says differently) and as result can't ship, sorry for the inconvenience but no. They were sneaky. On the package at pickup was also a huge "COLOGNE, liquid" and an inspection sticker...

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I ordered 10 yard signs from your UPS Store website. I specified that I wanted the same image on both sides of the yard signs. When I received the signs they were only printed on ONE side...

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Warranty
1.5 (35 reviews)
1.5 (70 reviews)
Reviewer's quote

What a crooked company. They blocked my account and provided no reason whatsoever, then proceeded to ask for VERY PERSONAL INFORMATION, such as multiple ID photos and multiple credit cards statements. And they INSISTED IN NOT TELLING ME THE REASON. I provided the information requested and guess...

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...I came in to get a package shipped for a friend, who told me a large box with a hefty warranty was paid for on usps. com and included in the shipping label. The owner insisted on charging me for a small box, and my items were squeezed in, plus a fee for printing the label...

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Shipito and UPS Store Pros and Cons

Pros
  • Good idea
  • First contact was good assurance was provided all would be fine
  • Shipping rates were better than most i had found
  • Convenient location
  • Location
  • Clean
Cons
  • Uncooperative service
  • Unreasonable delays
  • Thieves
  • Customer service
  • Way i was treated
  • Store employees

Shipito and UPS Store Most Positive Reviews

Top rated reviews
5

Shipito informed me that Fedex required an EIN. I submitted my EIN.
Fedex apparently rejected it and informed me too late...

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5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

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4.3

When they receive a restricted item, they have the right to do not ship it
BUT, when you send them prepaid shipping label...

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5

Paid $40 premium for small package to be delivered to Canada. Item went to UPS Canadian depot where it was held up for...

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Shipito and UPS Store Most Critical Reviews

Lowest rated reviews
1

Lost a little shipment 1 year ago, that costed me 180 dollars. I let that one slip thinking it would not happen again......

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1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

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1

Stay away from this company, have put my account on verification after receival of my package from ralph lauren, as if...

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1

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While us...

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Shipito and UPS Store Latest Reviews

Recent published reviews
1

Can't reach anyone in customer service. No one even manning chat feature up till 6 as stated.

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1

Employee demoralized my daughters self esteem by telling my 12 year old daughter her face is unsymmetrical and that she...

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4

I was able to be in touch with them and they did fix my problem the best that they could given the situation. what we...

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1.7

I was cut off at the intersection by a white sports car running the light. The lady in this car entered the parking lot...

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Shipito and UPS Store Products and Services

Most reviewed product and services
  • Shipito Delivery Service (28 reviews)
  • Shipito Mail Forwarding Service (7 reviews)
  • Shipito Customer Care (3 reviews)
  • Ups Store Customer Care (73 reviews)
  • Ups Store Owner (27 reviews)
  • Ups Store Manager (13 reviews)