PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zappos and Sheplers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zappos
Sheplers

Zappos and Sheplers Overview

Total reviews
61
142
Company responses
0
0
Issues resolved
1
1

Zappos and Sheplers Consumer Ratings

Rank
309 out of 2011 in Footwear and Clothing category
562 out of 2011 in Footwear and Clothing category
Product or Service Quality
314 in category
317 in category
Customer service
154 in category
383 in category
Diversity of Products or Services
315 in category
366 in category
Advertised vs Delivered
173 in category
363 in category

Zappos and Sheplers Rating Details

Product or Service Quality
1.9 (19 reviews)
1.9 (53 reviews)
Reviewer's quote

Knew immediately that they were fake from the squared off pockets, to the missing quality elastic waistband, to the fake plastic/cheap logo that was not only different in size but felt I could peel it off. The metal loop rings where the draw string goes thru didn’t have the signature RVCA stamp and...

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...Customer service said, oh we adjusted the tax. Then finally sent a cheap not worth it straw hat with flaws. I will never order from them again!..

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Customer service
2.1 (18 reviews)
1.3 (67 reviews)
Reviewer's quote

Regrettably, it appears that we have not been able to provide the customer service level that we strive to provide to all of our customers. Please keep in mind that you can return your purchase for up to 365 days from the purchase date. When returning items to us, products must be in the condition...

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...Still no refund - I called customer service today and she was rather rude. How long will they be holding on to my $189. 90? Frustrated in NH!..

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Diversity of Products or Services
2.5 (17 reviews)
2.4 (46 reviews)
Reviewer's quote

I have had bad experiences with zappos Every time I order they always delay shipping i have had no problems with their products but this not shipping right away is ***. So i just ordered some sneakers for me and looks like i have to call them again i think that this time is the last time I deal...

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...I will be telling everyone I can here in Australia never to use their services again and they have now missed out on some 500 jackets that were required! Dungarees’s will now get all that business!..

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Advertised vs Delivered
2.1 (17 reviews)
1.5 (51 reviews)
Reviewer's quote

...Called just to be told they would be shipped that night and delivered the next day and they still haven't been delivered or moved at all. Friends, fiance, and i have been loyal customers for years. We're all finding a new place to shop due to my terrible shipping experience..

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...Thinking that they might have sent two shipments, I wait until the 10th to call; in the meantime I receive an Order Delivered email and it shows three pairs of pants sent. Argh. When I call on the 10th I'm told that they have to look into the order and they'll get back to me...

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Zappos and Sheplers Pros and Cons

Pros
  • Customer service
  • Verity
  • Prompt service
  • Fast delivery time
  • Womens justin boots are beautiful high quality fit is perfect
  • Variety
Cons
  • Shipping
  • Racial profiling customers
  • Order processing
  • Customer service
  • Nightmare
  • Long shipping times

Zappos and Sheplers Most Positive Reviews

Top rated reviews
5

I am sorry for any bad experiences some of you have had with Zappos but I must say in my first and not last time...

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5

I ordered a pair of boots and got them quickly, however I noticed I have a pending transaction for 41.48 from sheplers...

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4.7

Bought shoes from them and 2 days later had $300 of unauthorized charges on my credit card. They are in Nevada,...

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5

I have been a customer of Shepler's for over 30 years and have never had a problem. The in-store service is always polit...

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Zappos and Sheplers Most Critical Reviews

Lowest rated reviews
1

It's BS that 5 days later they took the $ out of my account... NOT THE DAY I FREAKING ORDERED. Now zappos has put me in...

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1

Ordered belt, took several,weeks to receive, size received was wrong( label incorrect) sent back, took several weeks to...

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1

The worst by far.i have recently spent $186.and when my shipment csme half of my items were missing.and the 2 pair of sh...

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1

I ORDERED A PAIR OF BOOTS FOR MY WIFE'S BIRTHDAY. WHEN I RECEIVED THE BOOTS THEY WERE DAMAGED AND I IMMEDIATELY CALLED...

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Zappos and Sheplers Latest Reviews

Recent published reviews
2.4

Surprised to see so many 3 and 4 star ratings. Order from them and you will find out if those ratings are accurate.

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5

I bought 2 pair of boots. One fit perfect, the other not so much. It was too wide.
I called Sheplers and asked for help p...

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No votes

I ordered UGG slippers for my wife for Christmas. The order went through and I was told the slippers should arrive no la...

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No votes

I was very disappointed I ordered a pair of boots for my grandson size 6 D assuming a D meant wide width when I got the...

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Zappos and Sheplers Products and Services

Most reviewed product and services
  • Zappos Customer Care (5 reviews)
  • Zappos Shipping Service (2 reviews)
  • Sheplers Boots (38 reviews)
  • Sheplers Shipping Service (22 reviews)
  • Sheplers Customer Care (13 reviews)