PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shentel and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shentel
Verizon

Shentel and Verizon Overview

Total reviews
32
2773
Company responses
0
0
Issues resolved
0
19

Shentel and Verizon Consumer Ratings

Rank
299 out of 1429 in Telecommunications category
228 out of 1429 in Telecommunications category
Product or Service Quality
180 in category
143 in category
Value for money
231 in category
206 in category
Customer service
153 in category
227 in category
Billing Practices
206 in category
203 in category

Shentel and Verizon Rating Details

Product or Service Quality
1.7 (18 reviews)
1.9 (580 reviews)
Reviewer's quote

I called back Monday and was told that my cost to build was only valid for 60 days and a new service ability would have to be done. Today I found out that the price has now doubled to $1600. This is clearly a case of price gouging by a company that knows that millions of kids will be attending...

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...02 from my checking account after I returned the phone within the 14 days to try the phone and service. I only used the phone for 3 days. The phone was in pristine condition, and at the time, I asked the representative (Travis Pierce) for a receipt and he said We dont give receipts...

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Value for money
1.4 (18 reviews)
1.5 (402 reviews)
Reviewer's quote

After this posted credit was applied to my next 3 bills. No other issues.This was the only time I have had an issue with This company and completely due to poor customer service from the person I spoke with.

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...Even though they consider phone of no value after 24 months, Verizon continued to charge TEC CHARGE. I called about it and was told that was a FEATURE and the could not, on their own, remove a FEATURE. The FEATURE has no value if 24 months, but they continued to charge...

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Customer service
1.5 (18 reviews)
1.3 (663 reviews)
Reviewer's quote

...Also, their customer service is hit-or-miss. Sometimes people are nice, but 85% of the time they give me attitude or have useless "help". I'm really missing Comcast!!!!!!!! I guess the internet itself is fine, haven't had any problems with it so far..

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...After several follow up calls with customer service all I received was a run a round. Verizon ended up blocking my phone calls and I never received a cent. What a poor way to do business..

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Billing Practices
1.5 (17 reviews)
1.5 (563 reviews)
Reviewer's quote

interruption in service has been going on for me for the last 6 months +.I have contacted them at least 6 times and nothing is done. If they can reset my TV from there office Why does the problem continue.Mean while the monthly bill keeps coming in.I think it's time Shentel is relieved of there...

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...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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Shentel and Verizon Pros and Cons

Pros
No votes
  • Internet
  • Nada
  • Customer service
Cons
  • This company is the worst
  • Services
  • Technology
  • Customer service
  • Incompetent customer service
  • Poor service

Shentel and Verizon Most Positive Reviews

Top rated reviews
4.8

I just order the triple and it will be installed on Monday. just need to know what phone I need to buy for the phone...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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3.7

After this posted credit was applied to my next 3 bills. No other issues.
This was the only time I have had an issue with...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Shentel and Verizon Most Critical Reviews

Lowest rated reviews
1

Shentel has the monopoly you can only get shentel, but I have 3 kids that go to school and need internet for school....

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

Don't do business with them a guy who works here john stotler made fun of my disability and discriminated me and my...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Shentel and Verizon Latest Reviews

Recent published reviews
1

Contacted Shentel about installing high speed internet to my home back in March 2020. Was told it would have to be run...

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No votes

You guys are not Answering your phones

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1

Received a letter thanking me for continuing to be a good customer for several years(30 to be exact) with a $15.00 credi...

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No votes

Discrimination of it being able to wear a mask.
Not only was I harassed but they asked to watch me put a mask on as if I...

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Shentel and Verizon Products and Services

Most reviewed product and services
  • Shentel Internet Service (11 reviews)
  • Shentel Internet Plan (2 reviews)
  • Shentel Customer Care (2 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (247 reviews)
  • Verizon Customer Care (172 reviews)