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Shellpoint Mortgage Servicing

Loans and Mortgages
Has verified representatives
  • 0 ISSUES RESOLVED
  • 222 TOTAL REVIEWS
  • $3.5M CLAIMED LOSSES
  • $75.4K AVERAGE LOSS
1.2
Customer service
Website
Staff
Diversity of Products or Services
Reliability
  • Helpful on phone no follow thru 6
  • Friendly but dim customer servie 3
  • Friendly staff 2
  • Worse 1
  • Staff were friendly 1

Customers don't like

  • Customer service4
  • Its incompetence3
  • Extortionists3
  • Very poor so far2
  • Unnecessary collection calls2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1052 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.2K AVERAGE LOSS
1.7
Customer service
Website
Staff
Diversity of Products or Services
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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