PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shell and Valero as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shell
Valero

Shell and Valero Overview

Total reviews
528
313
Company responses
0
0
Issues resolved
1
0

Shell was first mentioned on PissedConsumer on Jun 14, 2008 and since then this brand received 528 reviews. It is 215 reviews more than Valero received since Jan 29, 2008.

Shell and Valero Consumer Ratings

Rank
86 out of 955 in Utility category
59 out of 955 in Utility category
Customer service
89 in category
65 in category
Staff
88 in category
77 in category
Product or Service Quality
79 in category
45 in category

According to consumer ratings and reviews, Valero ranks 27 points higher in the Utility category than Shell. People gave Shell 1.4 stars for Customer service criterion in Utility category and it is 199 points higher than the worst rated brand in this category. At the same time, Valero was rated 1.6 stars for Customer service criterion in this category and it is 223 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Valero has a higher rating than Shell. Regarding Product or Service Quality criterion, consumers gave Shell 1.7 stars and it is 73% greater than other in category. Valero however was rated 2.1 stars and it is 84% greater than other in category.

Shell and Valero Rating Details

Customer service
1.4 (206 reviews)
1.6 (119 reviews)
Reviewer's quote

...I called customer service they said all had been used and there is nothing they can do. Therefore I lost appro. $169...

Audree

...We received the best customer service we have had in a long time. She never stopped smiling. When asked why she was so happy she responded when you work for a great company and a wonderful boss you have a lot to smile about...

Francess
Staff
1.5 (190 reviews)
1.6 (113 reviews)
Reviewer's quote

...This was my first visit to this shell gastion & What an awful experience & bad representation of staff and upper manager. Ii Was charged more then I should have been on 10/05/18 at 22:23:18 tranaction #1016691 & #9036521 would like the 40$ reversed and put back in my bank account A. S...

Brant

Staff had store stinking of cigaette smoke. Sent company a email..

Jason H
Product or Service Quality
1.7 (172 reviews)
2.1 (103 reviews)
Reviewer's quote

I went to get a fill up but since their web site is as inept as their so-called "customer service" I couldn't get on. So I called and was transferred 10 times. Finally, a girl named Michelle, probably really "Adititharemeth Kandrasharmakan" in Mumbai, said she was making the payment of $21...

Shayne

Very bad customer service they refuze to help me by sing for the sigartte club..

Dovid

Shell and Valero Pros and Cons

Pros
  • Quality of fuel
  • Very disgusted
  • Good gas
  • Convenience
  • Products price selection location
  • Gas prices
Cons
  • Horrible customer service
  • Customer service
  • Not well educated or training employee
  • Customer service
  • Customer service and getting treated like 3rd world people
  • This location as the customer service was extremely horrible

Shell and Valero Most Positive Reviews

Top rated reviews
5

This afternoon l when to gas on my car at shell gas station on hidden valley/ norco.when l pay to the men in the...

5

It was about 5:45 am when me and my boyfriend went the valero on pinemont and north shepard where we encountered the...

Shell and Valero Most Critical Reviews

Lowest rated reviews
1

I always get shell gas, till now! I went to pay a the pump but the pumps were so old you could not see what the card...

1

I payed for $6.00 in gas. The attendant put it on the wrong pump. I went in and informed her and went out to pump my...

Shell and Valero Latest Reviews

Recent published reviews
1

I bought 5 $50 shell gas gift card from Publix with discount over 4 months during Publix monthly promotion. I used 3 car...

Read all 528 reviews
1

I guess employees are getting paid for looking pretty inside.

Read all 313 reviews

Shell and Valero Products and Services

Most reviewed product and services
  • Shell Customer Care (104 reviews)
  • Shell Manager (42 reviews)
  • Shell Gasoline Tank Refill (35 reviews)
  • Valero Customer Care (68 reviews)
  • Valero Cashier (36 reviews)
  • Valero Manager (27 reviews)