PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sheetz and Subway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sheetz
Subway

Sheetz and Subway Overview

Total reviews
875
1092
Company responses
0
0
Issues resolved
3
2

Subway was first mentioned on PissedConsumer on Dec 27, 2007 and since then this brand received 1092 reviews. It is 217 reviews more than Sheetz received since Dec 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sheetz customer support team and Subway customer service.

Sheetz and Subway Consumer Ratings

Rank
25 out of 1382 in Fast Food category
56 out of 1382 in Fast Food category
Staff
20 in category
52 in category
Customer service
21 in category
49 in category
Product or Service Quality
15 in category
48 in category

According to consumer ratings and reviews, Sheetz ranks 31 points higher in the Fast Food category than Subway. People gave Sheetz 2.3 stars for Staff criterion in Fast Food category and it is 107 points higher than the worst rated brand in this category. At the same time, Subway was rated 1.6 stars for Staff criterion in this category and it is 75 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Sheetz has a higher rating than Subway. Regarding Product or Service Quality criterion, consumers gave Sheetz 2.5 stars and it is 88% greater than other in category. Subway however was rated 1.8 stars and it is 62% greater than other in category.

Sheetz and Subway Rating Details

Staff
2.3 (354 reviews)
1.6 (280 reviews)
Reviewer's quote

...I’m busy nights in our county, out enough staff in to work to get people in and out. This store has been here long enough to know that football games and, gee maybe homecoming night is going to be busy. Last night I waited forever for 2 milkshakes...

Paige M

Although the staff person was very pleasant and took the time to try to explain the transaction to me, this continued to seem incorrect. I was not able to resolve this issue in the store as there was no manager working and would appreciate your input concerning this. I paid cash for the sandwiches...

Anne E
Customer service
2.1 (345 reviews)
1.6 (321 reviews)
Reviewer's quote

Rude and inattentive customers and hospitality manager..

PissedConsumer1725993

The customer said only to put mustard on his sandwich and he put mayonnaise instead. The order had to be redone and the employee said a smart remark to the customer and was ready to fight..

Nicolina
Product or Service Quality
2.5 (332 reviews)
1.8 (198 reviews)
Reviewer's quote

Worst customer service. They are suppose to open beer cooler at 7am but almost every Saturday you go in, its still locked at 9am. When you ask an employee to unlock cooler, they are rude and act as if you are asking them to do something other than their JOB!! Food service is horrible...

Marisa K

We receive the monthly coupons in the mail for the various sandwich combos, ie, “Get a Foot-long for $5.99 with a 20 ounce fountain drink purchase.”We were just informed that the lower level manager in Ely, NV had decided that there would be only one coupon per order, because some customers are...

Cataleya

Sheetz and Subway Pros and Cons

Pros
  • Good food
  • Other sheetz
  • Staff
  • Subs themselves were okay
  • Place of restraunt
  • Location
Cons
  • I just wrote a whole version of experience
  • Rudeness
  • Poor customer service
  • Customer service
  • Service
  • Owners

Sheetz and Subway Most Positive Reviews

Top rated reviews
5

Had words with an employee couple months ago because he ran in front of my car. Had words inside of store and finally f...

5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

Sheetz and Subway Most Critical Reviews

Lowest rated reviews
1

When food is being prepared there is a continuing high pitch signal to let "employees" know food is ordered. I find this...

1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

Sheetz and Subway Latest Reviews

Recent published reviews
1

Rude and inattentive customers and hospitality manager

Read all 875 reviews
1.4

The customer said only to put mustard on his sandwich and he put mayonnaise instead. The order had to be redone and the...

Read all 1092 reviews

Sheetz and Subway Products and Services

Most reviewed product and services
  • Sheetz Customer Care (137 reviews)
  • Sheetz Manager (67 reviews)
  • Sheetz Cashier (36 reviews)
  • Subway Sandwich (295 reviews)
  • Subway Customer Care (111 reviews)
  • Subway Manager (92 reviews)