PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shaws and Stop And Shop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shaws
Stop And Shop

Shaws and Stop And Shop Overview

Total reviews
345
73
Company responses
0
0
Issues resolved
0
0

Shaws was first mentioned on PissedConsumer on Apr 28, 2008 and since then this brand received 345 reviews. It is 272 reviews more than Stop And Shop received since Nov 3, 2012.

Shaws and Stop And Shop Consumer Ratings

Rank
52 out of 720 in Food Stores category
24 out of 720 in Food Stores category
Customer service
36 in category
19 in category
Diversity of Products or Services
64 in category
23 in category
Discounts and Special Offers
39 in category
13 in category

According to consumer ratings and reviews, Stop And Shop ranks 28 points higher in the Food Stores category than Shaws. People gave Shaws 2.2 stars for Customer service criterion in Food Stores category and it is 115 points higher than the worst rated brand in this category. At the same time, Stop And Shop was rated 2.7 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Stop And Shop has a higher rating than Shaws. Regarding Discounts and Special Offers criterion, consumers gave Shaws 2.7 stars and it is 74% greater than other in category. Stop And Shop however was rated 3.3 stars and it is 91% greater than other in category.

Shaws and Stop And Shop Rating Details

Customer service
2.2 (136 reviews)
2.7 (26 reviews)
Reviewer's quote

...Multiple employees some even labeled “supervisor” or “manager” they DO NOT put the customer first. They judge, they assume, they make their own ideas of situations and then they humiliate, embarrass and degrade you in front of everyone. They should all be ashamed of their behavior as human bei BF a...

Nevershopatshawsagain

The customer service rep basically asked me for my Stop & Shop number and put the additional 9 points onto my gas rewards accoount..

Sharif
Diversity of Products or Services
2.8 (126 reviews)
3.3 (27 reviews)
Reviewer's quote

I have never been so disrespected and embarrassed especially by a manager this manager obviously has issues and it's not fair to take it out on innocent people. I'm talking about the shaw's supermarket in Dartmouth, ma the only one in new Bedford (now I see why) this isn't the first time there's...

Jo a

This evening, while at Stop & Shop in Pawtucket, RI (Store # 710) I was highly aggravated when I witnessed a robot coming down the produce isle, stopping in odd places and making customers stop in their tracks or have to maneuver around this thing. I've heard about these being rolled out to patrol...

Warren J
Discounts and Special Offers
2.7 (126 reviews)
3.3 (22 reviews)
Reviewer's quote

...especially when I have my young daughters with me..

Shannon S

I purchased a bag of frozen broccoli and cauliflower for a holiday meal. I opened the bag and found shredded broccoli stalks and not a single broccoli floret/top.When pieced together I had half of one floret, not a crown, a single floret. About one spoonful. How DARE they say they are selling...

PissedConsumer1156970

Shaws and Stop And Shop Pros and Cons

Pros
  • Thought it was getting better
  • Staff help
  • Products
  • Good products and good service
  • Yje clerks and cleanliness
  • Convenient location
Cons
  • Was treated very poorly
  • See my complaint submission why else do you think im here
  • Rude woman who bagged my groceries
  • Management
  • You do not carry clear splash flavored water
  • That robot is annoying

Shaws and Stop And Shop Most Positive Reviews

Top rated reviews
5

I have asked and asked why you do not carry Tropicana Orange Tangerine Orange Juice at your store in Ellsworth, Maine?...

5

i purchased a boxed pizza deluxe went to cook it and in the box was a perfectly cut half pizza.and the plastic was...

Shaws and Stop And Shop Most Critical Reviews

Lowest rated reviews
1

I was in the Shaws Store located at in Dover, NH (851 Central Avenue) and have never experienced such terrible customer...

1

Your stuffed green peppers have not had their pits not always but enough not to buy them again

Shaws and Stop And Shop Latest Reviews

Recent published reviews
5

when I use double bags of platic the bags do not break..

Read all 345 reviews
4

I use Peapod every week. Why didn't my redeemed grocery points which added up to $12 come off my bill today?

Read all 73 reviews

Shaws and Stop And Shop Products and Services

Most reviewed product and services
  • Shaws Manager (43 reviews)
  • Shaws Customer Care (39 reviews)
  • Shaws Cashier (23 reviews)
  • Stop And Shop Customer Care (5 reviews)
  • Stop And Shop Manager (4 reviews)
  • Stop And Shop Dill Relish Pickles (2 reviews)