PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shaw Cable and Telus Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shaw Cable
Telus Communications

Shaw Cable and Telus Communications Overview

Total reviews
516
355
Company responses
0
0
Issues resolved
8
2

Shaw Cable was first mentioned on PissedConsumer on Mar 4, 2011 and since then this brand received 516 reviews. It is 161 reviews more than Telus Communications received since Jun 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Shaw Cable customer support team than with Telus Communications customer service.

Shaw Cable and Telus Communications Consumer Ratings

Rank
389 out of 1946 in Telecommunications category
274 out of 1946 in Telecommunications category
Customer service
251 in category
187 in category
Reliability
205 in category
213 in category
Value for money
242 in category
201 in category

According to consumer ratings and reviews, Telus Communications ranks 115 points higher in the Telecommunications category than Shaw Cable. People gave Shaw Cable 1.2 stars for Customer service criterion in Telecommunications category and it is 315 points higher than the worst rated brand in this category. At the same time, Telus Communications was rated 1.4 stars for Customer service criterion in this category and it is 379 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Telus Communications has a higher rating than Telus Communications. Regarding Value for money criterion, consumers gave Shaw Cable 1.3 stars and it is 57% greater than other in category. Telus Communications however was rated 1.4 stars and it is 64% greater than other in category.

Shaw Cable and Telus Communications Rating Details

Customer service
1.2 (268 reviews)
1.4 (120 reviews)
Reviewer's quote

...That is the worst customer service I've ever heard of. We have not dealt with them for over 12 years. He gave up at 5:30 PM..

Jacquie Vickers

...When I ordered with Shaw they also offered to gave me another $100 off if I installed the service myself, so happy I switched. TELUS has no customer loyalty :wtf:Telus..

PissedConsumer1723786
Reliability
1.4 (237 reviews)
1.4 (94 reviews)
Reviewer's quote

I have been a customer for a very long time, I recently moved and when I went to switch my service, they offered me an upgrade to my PVR and faster internet but I needed to sign a contract (absurd for a long-time customer), then when I moved, nothing worked and I waited 2-weeks to get a tech to...

PissedConsumer1723092

TELUS WILL LIKE TO GET YOUR BUSINESS

PissedConsumer1718852
Value for money
1.3 (233 reviews)
1.4 (72 reviews)
Reviewer's quote

My wife was looking into a new package as my Nieghbour recurved full cable with 2 PVR Boxes for $89 per month. They are not new customers! The guy on the phone said we could have the same package but the $89 deal was over and we would have to pay $140 per month. She said yes and a few days later we...

Shane b

I have been a customer of Telus for as long as they've been in business many years now. I am appalled and shocked at the ridiculous department they call customer service. I myself have been in the sales and customer service industry for over 20years and am aware that is not how you treat /speak to...

Tanya C

Shaw Cable and Telus Communications Pros and Cons

Pros
  • Used think shaw was an awesome company to deal with
  • Leaving shaw
  • Use to love it now wishing wasnt on a 3yr plan
  • Extremely unsatisfied and pissed off
  • Store customer service
  • On the ground personnel-always have
Cons
  • Poor service and quality
  • Customer service - left in dark - no cable
  • Incompetent staff
  • Customer service
  • Billing errors
  • Very poor customer service

Shaw Cable and Telus Communications Most Positive Reviews

Top rated reviews
5

I say thank you to a customer service lady, her name is Grace -ID:V14Y, she listens to my complaint patiently, and also...

4.3

*** me off that I cannot deal with an overage charge efficiently. The music is irritating to say the least, and nearly...

Shaw Cable and Telus Communications Most Critical Reviews

Lowest rated reviews
1

Shaw is BRUTAL for 6 months they have been sending us letters EVERY TWO WEEKS ... not bill collection as I've not been a...

1

I was a happy customer of PUBLIC mobile for over 2 years. However, since TELUS bought that company, the customer...

Shaw Cable and Telus Communications Latest Reviews

Recent published reviews
1.2

My husband has been on the phone trying to connect with Shaw Cable for 3 hours as of 5 PM today. That is the worst...

Read all 516 reviews
1.7

Last week I gave Telus a chance to keep my business. I was on the phone with the loyalty department for 4 hours to give...

Read all 355 reviews

Shaw Cable and Telus Communications Products and Services

Most reviewed product and services
  • Shaw Cable Customer Care (158 reviews)
  • Shaw Cable Internet Service (61 reviews)
  • Shaw Cable Bundle (33 reviews)
  • Telus Communications Phone Plan (55 reviews)
  • Telus Communications Customer Care (50 reviews)
  • Telus Communications Phone Service (47 reviews)