PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shaw Cable and Telus Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shaw Cable
Telus Communications

Shaw Cable and Telus Communications Overview

Total reviews
610
370
Company responses
0
0
Issues resolved
7
2

Shaw Cable and Telus Communications Consumer Ratings

Rank
379 out of 1428 in Telecommunications category
284 out of 1428 in Telecommunications category
Customer service
250 in category
190 in category
Reliability
198 in category
215 in category
Value for money
244 in category
212 in category
Product or Service Quality
268 in category
179 in category

Shaw Cable and Telus Communications Rating Details

Customer service
1.2 (324 reviews)
1.4 (123 reviews)
Reviewer's quote

Have tried all day to speak with someone in customer service / renewals, in fact after so much time has passed that my demeanor has changed to anger...

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Wrost service and customer service. I have a line since 5 to 6 years with telus. Customer service dont know how to talk politely...

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Reliability
1.4 (285 reviews)
1.3 (99 reviews)
Reviewer's quote

...4G for the reliability. I manage to connect after an hour of trial and error and then tell the agent to hold tight because Im going to run a speed test. Goes up to 240mbs for 3 seconds, then down to 80mbs, then..

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I called a week early of the mode date 07/20, and schedule a technician to install my Telus Pure Fibre on 07/27 on the morning(7-10:00 AM). On the move day, I arrived at the location and called Telus at 8:00 to confirm the technician was coming, and they confirmed. At 11:00, as the technician was...

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Value for money
1.3 (282 reviews)
1.4 (75 reviews)
Reviewer's quote

...So, the compassion Shaw shows their customers in this really difficult time, both financially and emotionally, is charging me to get out of a contract and charging me more money for less service. I am shaken to tears by the lack of compassion..

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...in the past, but would definitely avoid the Heartland location! When I called the Loyalty Program, the service was good but they obviously did not value my loyalty as they could not match or even come close to the deal offered by Vision Electronics – which I ended up going back and taking, and even added my daughter’s...

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Product or Service Quality
1.3 (281 reviews)
1.7 (91 reviews)
Reviewer's quote

I have been with Shaw since day 1 of theirs and never had SHAW a great customer Service but it has gone from bad to worst and very RUDE service. a) it is just about impossible to understand any of them due to strong dialects. Teach them to speak slow! They have over billed me for 1 yr 9 month each...

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After contacting the billing dept to confirm receipt of payment which is on record as being received and processed my services had been temp suspended although it was received PRIOR to the due date. I had to contact the tech support team to re-configure my setting and was told that there is a...

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Shaw Cable and Telus Communications Pros and Cons

Pros
  • Used think shaw was an awesome company to deal with
  • Leaving shaw
  • Use to love it now wishing wasnt on a 3yr plan
  • Extremely unsatisfied and pissed off
  • Store customer service
  • On the ground personnel-always have
Cons
  • Customer service
  • Poor service and quality
  • No help
  • Customer service
  • Billing errors
  • Would never use telus govt again

Shaw Cable and Telus Communications Most Positive Reviews

Top rated reviews
5

I say thank you to a customer service lady, her name is Grace -ID:V14Y, she listens to my complaint patiently, and also...

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4.2

*** me off that I cannot deal with an overage charge efficiently. The music is irritating to say the least, and nearly...

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4.3

I just wanted to say I had a awesome experiance with Shaw . When you call for service you just leave your number and...

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4

I called Telus mobility customer service because I'd been exploring my phone last night and pressed buttons that would h...

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Shaw Cable and Telus Communications Most Critical Reviews

Lowest rated reviews
1

Shaw is BRUTAL for 6 months they have been sending us letters EVERY TWO WEEKS ... not bill collection as I've not been a...

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1

I was a happy customer of PUBLIC mobile for over 2 years. However, since TELUS bought that company, the customer...

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1

They sent your Bill to you Late intentionally so they can bill you for late fees ! I apparently owe over $800 to them...

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1

absolutely garbage service. waited 6 months to get a phone repaired while still under warantee, i cant ever make calls,...

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Shaw Cable and Telus Communications Latest Reviews

Recent published reviews
1

I paid in full last September for Centre Ice. Hockey season was cancelled and now that playoffs have started I messaged...

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1

I called a week early of the mode date 07/20, and schedule a technician to install my Telus Pure Fibre on 07/27 on the m...

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1.8

Have tried all day to speak with someone in customer service / renewals, in fact after so much time has passed that my d...

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1

The telus Tv and internetprovide average service BUT INFLATES THE BILL EACH MONTH ..A BUNCH OF RIP OFF *** ARTIST I...

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Shaw Cable and Telus Communications Products and Services

Most reviewed product and services
  • Shaw Cable Customer Care (263 reviews)
  • Shaw Cable Internet Service (76 reviews)
  • Shaw Cable Technical Support (42 reviews)
  • Telus Communications Phone Plan (56 reviews)
  • Telus Communications Customer Care (50 reviews)
  • Telus Communications Phone Service (47 reviews)