PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sharebuilder and Vanguard Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sharebuilder
Vanguard Group

Sharebuilder and Vanguard Group Overview

Total reviews
49
109
Company responses
0
0
Issues resolved
0
0

Sharebuilder and Vanguard Group Consumer Ratings

Rank
241 out of 1862 in Financial Services category
215 out of 1862 in Financial Services category
Customer service
151 in category
243 in category
Product or Service Quality
204 in category
176 in category
Website
237 in category
144 in category
Diversity of Products or Services
157 in category
110 in category

Sharebuilder and Vanguard Group Rating Details

Customer service
1.8 (16 reviews)
1.3 (48 reviews)
Reviewer's quote

...has dishonest business practices including misrepresentation of deposit status (account restriction for 5 business days after a new deposit), poor client customer service, inability to efficiently refund customers of their rightful funds at account termination, and overall company disorganization....

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...Worst customer service ever. Thank goddess I move most of my investments away from them..

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Product or Service Quality
1.4 (15 reviews)
1.5 (39 reviews)
Reviewer's quote

..." I will say I have made a lot of money using this product - there are just several areas for easy improvement for the customer experience. ..

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...I used to be a Vanguard flagship account until they did away with this service. Now I must go through the standard support line, and every time I contact them, they are absolutely no help. I think I am going to move to another company that provides some level of customer support...

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Website
1.7 (15 reviews)
2.2 (33 reviews)
Reviewer's quote

I like to know what happened to my acct. And my money

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...that told me the law requires end of day trades if made by 4:00PM are correct Vanguard will be fined and the the violation will be published on their website. I'm now concerned that the automatic year end RMD will still be made after reading the shocking reviews of Vanguard. If that happens, I'll have to come up with the withholding to get the money back...

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Diversity of Products or Services
2 (13 reviews)
2.5 (30 reviews)
Reviewer's quote

I originally started investing with ING, it changes to just Sharebuilder. They were bought by Capitol One and my stocks and Bond were sent there. Now my account is empty and they claim to have sent my account to Etrade which I hate because I had started with them initially.My bottom line is Capitol...

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...Today I got a letter stating they are cancelling my flagship services. I am very unhappy with the service I have been receiving from Vanguard..

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Sharebuilder and Vanguard Group Pros and Cons

Pros
  • Website tools
  • Simplicity of website
  • Published fee structure
  • Go to fidelity
  • Mutual funds offered
  • Low fees
Cons
  • Keeping accounts
  • Innaccurate cost basis
  • Customer service
  • Customer service
  • Disrespectful unprofessional customer service
  • Customer phone support

Sharebuilder and Vanguard Group Most Positive Reviews

Top rated reviews
3.2

SB consistently knocks money off real-time trades. i.e. when you use a "market" order, they may knock off as much as...

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5

My father's estate had investments in 19 different firms. Vanguard made the entire process SO easy compared to other...

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3.2

My acct. said my balance sky rocketed to over half a million in one day. Once I sold everything, I did not receive my...

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3.8

The IRS allows tax free withdrawals if made directly from a. 401k from the account to a charity. Vanguard makes this...

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Sharebuilder and Vanguard Group Most Critical Reviews

Lowest rated reviews
1

I've been having the same problem. I've been with Sharebuilder for more than 10 years, and it seems that each time they...

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1

Was told this morning that I have to wait 30 days to get to my money back, understandably I was extremely upset, now I...

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1

LOOKS LIKE YOUR MAKING MONEY , IDIOTS WONT SHUT THE SITE DOWN! THOUGHT I HIT IT BIG BUT WAS INFORMED WRONG INFO WAS...

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1

Lousy customer service, the worst ive ever seen , I had the misfortune of speaking with some witch named Martha watson,...

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Sharebuilder and Vanguard Group Latest Reviews

Recent published reviews
No votes

How can I find out about my shareholder account.

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No votes

5 phone calls, and 3 phone call drops. I am not used to being treated with such poor service.

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1

I like to know what happened to my acct. And my money

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2.1

It is impossible to get any help from the Vanguard support line. I used to be a Vanguard flagship account until they...

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Sharebuilder and Vanguard Group Products and Services

Most reviewed product and services
No votes
  • Vanguard Group Customer Care (37 reviews)
  • Vanguard Group Account (5 reviews)
  • Vanguard Group Brokerage Account (4 reviews)