PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sharebuilder and Td Ameritrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sharebuilder
Td Ameritrade

Sharebuilder and Td Ameritrade Overview

Total reviews 49 91
Company responses 0 0
Issues resolved 0 0

Sharebuilder and Td Ameritrade Consumer Ratings

Rank
254 out of 1921 in Financial Services category
258 out of 1921 in Financial Services category
Customer service
160 in category
254 in category
Product or Service Quality
220 in category
218 in category
Website
255 in category
153 in category
Diversity of Products or Services
169 in category
160 in category

Sharebuilder and Td Ameritrade Rating Details

Customer service
1.8 (16 reviews)
1.3 (51 reviews)
Reviewer's quote

...has dishonest business practices including misrepresentation of deposit status (account restriction for 5 business days after a new deposit), poor client customer service, inability to efficiently refund customers of their rightful funds at account termination, and overall company disorganization....

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...When I requested his supervisor to call me back he could not offer me a timeframe, just kept repeating "I will get a return call at his convenience" Extremely poor customer service. Will be closing account..

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Product or Service Quality
1.4 (15 reviews)
1.4 (44 reviews)
Reviewer's quote

..." I will say I have made a lot of money using this product - there are just several areas for easy improvement for the customer experience. ..

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...Go ahead and try to call the customer service, my average wait time is 1 hour 9:30-4 PM and 1hour, 51 mins at 8 PM..

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Website
1.7 (15 reviews)
2.2 (45 reviews)
Reviewer's quote

I like to know what happened to my acct. And my money

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...I read all the information available to me on the BUY screen of the TD AMERITRADE WEBSITE. In the first week of Nov. 2018 I ALSO CALLED TD AMERITRADE @ 800 669 **** to specifically ask if there were any fees incurred to make this buy...

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Diversity of Products or Services
2 (13 reviews)
2 (35 reviews)
Reviewer's quote

I originally started investing with ING, it changes to just Sharebuilder. They were bought by Capitol One and my stocks and Bond were sent there. Now my account is empty and they claim to have sent my account to Etrade which I hate because I had started with them initially.My bottom line is Capitol...

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Received several threats via email that if my account wasn't updated it would be restricted. I filled in the form, submitted, even chased after it to confirm everything was submitted properly and account in good standing. So much for that - despite having submitted the info, being assured...

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Sharebuilder and Td Ameritrade Pros and Cons

Pros
  • Website tools
  • Simplicity of website
  • Published fee structure
  • Thinkorswim software
  • Apps easy to use
  • Website
Cons
  • Keeping accounts
  • Innaccurate cost basis
  • Customer service
  • Very disastified
  • Whole takeover experience
  • Thinkorswim platform

Sharebuilder and Td Ameritrade Most Positive Reviews

Top rated reviews
3.2

SB consistently knocks money off real-time trades. i.e. when you use a "market" order, they may knock off as much as...

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5

TD Ameritrade features a smarmy, psychiatrist-type who is supposedly offering an experienced opinion about money...

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3.2

My acct. said my balance sky rocketed to over half a million in one day. Once I sold everything, I did not receive my...

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5

She was so helpful so you dont mess up your account

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Sharebuilder and Td Ameritrade Most Critical Reviews

Lowest rated reviews
1

I've been having the same problem. I've been with Sharebuilder for more than 10 years, and it seems that each time they...

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1

This is a very dangerous company to entrust with your funds. They operate above the law, because FINRA (the Financial I...

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1

LOOKS LIKE YOUR MAKING MONEY , IDIOTS WONT SHUT THE SITE DOWN! THOUGHT I HIT IT BIG BUT WAS INFORMED WRONG INFO WAS...

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1

This company takes money from your balance stock sheet without any good reasons.. and claims you are in negatives after...

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Sharebuilder and Td Ameritrade Latest Reviews

Recent published reviews
No votes

How can I find out about my shareholder account.

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1.6

Received several threats via email that if my account wasn't updated it would be restricted. I filled in the form,...

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1

I like to know what happened to my acct. And my money

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1

Called when my checking acct was overdrawn because Ameritrade withdrew money. Explanation provided was that I pushed the...

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Sharebuilder and Td Ameritrade Products and Services

Most reviewed product and services
No votes
  • Td Ameritrade Brokerage Account (16 reviews)
  • Td Ameritrade Investment Service (2 reviews)