PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Swiss Colony and Seventh Avenue as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Swiss Colony

The Swiss Colony

Has Verified Representatives
2.5
Seventh Avenue

Seventh Avenue

Has Verified Representatives
3.2
The Swiss Colony
Seventh Avenue

The Swiss Colony and Seventh Avenue Overview

Total reviews
258
161
Company responses
73
70
Issues resolved
0
1

The Swiss Colony and Seventh Avenue Consumer Ratings

Rank
12 out of 259 in Food Delivery category
120 out of 3048 in E-commerce category
Customer service
12 in category
No votes
Website
28 in category
No votes
Billing Practices
14 in category
No votes
Discounts and Special Offers
9 in category
No votes

The Swiss Colony and Seventh Avenue Rating Details

Customer service
2 (98 reviews)
No votes
Reviewer's quote

...I attempted three times to contact their customer service e-mail address to again cancel this order to no avail. Please be aware prior to ordering and/or cancelling an order. Since most places offer free shipping this $27...

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...Whats that rule? If you receive something you did not request, its a gift? Customer service at its worst..

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Website
2.7 (88 reviews)
No votes
Reviewer's quote

This year, I experienced multiple failures of the Swiss Colony website, and only once was I able to reach an actual person to talk to. The agent I spoke with had a terrible attitude; actually said to me "I'll try to help, but we're very busy right now" - and the tone of voice told me I was...

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...Hung up and went back to website to write an email. No reply at all. Later that day I called again and got a woman who said, the order cannot be cancelled as it was being shipped...

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Billing Practices
2.1 (87 reviews)
No votes
Reviewer's quote

...I like their products but their customer service and billing stinks..

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It appears that the package was damaged because the bottom of the box was completely taped together. The Lighthouse shelf top was damaged and one of the shelves was completely gone.

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Discounts and Special Offers
2.4 (84 reviews)
No votes
Reviewer's quote

Old bill popped up on credit report checking to confirm info

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I have some items in my cart and would like to purchase them but have been unable

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The Swiss Colony and Seventh Avenue Pros and Cons

Pros
  • Products
  • Love the petite fours
  • Mother in law said tasted good just very small
  • Convenient
  • Great merchandise
  • Having the merchandise
Cons
  • Rude people
  • Way they handle payment
  • Suck
  • Customer service
  • No communication
  • Payments online did not work

The Swiss Colony and Seventh Avenue Most Positive Reviews

Top rated reviews
5

I don't understand why people would complain. My experience is wonderful. Actually a little too wonderful and...

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5

I ordered a three thermal wear. 3xxx. But havent received it yet.

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5

I have ordered from swiss colony for about 8 years and have never,mind you never had a problem,and everything i have...

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5

She was really polite and try to help me with everything I needed

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The Swiss Colony and Seventh Avenue Most Critical Reviews

Lowest rated reviews
1

I don't know what person considered these items as normal size! I think this company is a scam! I payed 126.00 dollars...

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1

I purchased some costume jewelry. ok it was costume but you do not expect it to turn when seventh ave tells you it does...

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1

I got the brownie bites they were so stale and hard you couldn't eat them a waste of money and I'll never order from...

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1

I bought 2 solar spot lights 100 dollars each absolutely horrible cheaply made & to boot they dont work. Total garbage...

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The Swiss Colony and Seventh Avenue Latest Reviews

Recent published reviews
5

Old bill popped up on credit report checking to confirm info

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3.5

I ordered a package on May 16 2020 for my Son's birthday. The original shipping was June 5th. It was first changed from...

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2.2

Initial complaint items ordered in April notified in May that one part of item was no longer available. I made...

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3.6

It appears that the package was damaged because the bottom of the box was completely taped together. The Lighthouse...

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The Swiss Colony and Seventh Avenue Products and Services

Most reviewed product and services
  • The Swiss Colony Customer Care (49 reviews)
  • The Swiss Colony Shipping Service (38 reviews)
  • The Swiss Colony Delivery Service (12 reviews)
  • Seventh Avenue Customer Care (16 reviews)
  • Seventh Avenue Account (11 reviews)
  • Seventh Avenue Shipping Service (7 reviews)