Seterus vs Shellpoint Mortgage Servicing

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Seterus

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 630 TOTAL REVIEWS
  • $5.4M CLAIMED LOSSES
  • $43.3K AVERAGE LOSS
1.2
Customer service
Website
Diversity of Products or Services
Staff
Billing Practices
  • Total nitemare 14
  • Customer service person was nice 2
  • Good people to talk to 2
  • India is smarter than these people 2
  • No comment as this is first time 2

Customers don't like

  • Customer service20
  • Never getting responses18
  • Do not honor agreement14
  • Incompetent and rude agents12
  • Ignorance11

Products by Seterus

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Shellpoint Mortgage Servicing

Loans and Mortgages
Has verified representatives
  • 0 ISSUES RESOLVED
  • 134 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $56.3K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Billing Practices
  • Helpful on phone no follow thru 3
  • Friendly but dim customer servie 2
  • Friendly staff 2

Customers don't like

  • Incompetent processing7
  • Dishonest7
  • Lack of customer service6
  • Rude6
  • Its incompetence5

Products by Shellpoint Mortgage Servicing

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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