PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Servpro and Stanley Steemer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Servpro

Servpro

1.4
Stanley Steemer

Stanley Steemer

Has Verified Representatives
1.8
Servpro
Stanley Steemer

Servpro and Stanley Steemer Overview

Total reviews
120
758
Company responses
1
0
Issues resolved
1
6

Servpro and Stanley Steemer Consumer Ratings

Rank
27 out of 165 in Restoration, Renovation and Remodeling category
40 out of 483 in Cleaning Services category
Customer service
21 in category
32 in category
Product or Service Quality
23 in category
37 in category
Diversity of Products or Services
30 in category
28 in category
Price Affordability
24 in category
47 in category

Servpro and Stanley Steemer Rating Details

Customer service
1.4 (48 reviews)
1.7 (229 reviews)
Reviewer's quote

Very poor customer service, didn’t return calls and I had to keep calling back. I was told everything would be put back as found but then they said not the backsplash and baseboards which were to be painted. I was left with a mess and many areas to fix...

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...Your company does not know how to provide good customer service and I will let it be known. I expect to hear from someone regarding reimbursement of my damage table TODAY. Thank you, Evelyn Fletcher (630) 290-8918..

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Product or Service Quality
1.4 (42 reviews)
1.6 (234 reviews)
Reviewer's quote

...I am very angry at their service they did not give me. I do not believe that my insurance should pay for their ignorance. Plus Bill told me that they were contractors coming in and out at the time that is not right they did not come in until the house was emptied out...

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...Won't use this service again. Also never got a receipt for the job but they cashed my check..

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Diversity of Products or Services
1.4 (42 reviews)
2.2 (184 reviews)
Reviewer's quote

SERVPRO HIRED A 3RD PARTY TO RE MEDIATE MOLD, TEST FAILED! I SERVPRO TERMINATED THEIR SERVICES, AGREED TO PAY THEIR SUBCONTRACTOR WITH MONIES ALREADY PAID, DID NOT AND LIEN WAS PLACED ON MY PROPERTY, HAD TO HAVE ANOTHER COMPANY SUCCESSFULLY COMPLETE THE WORK AND PAID MULTIPLE TIMES FOR CLEARANCE...

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The services I received were way overpriced and I cant help but feel that i was ripped off, I have made the first payment and I asked for a receipt and once again a detailed invoice. I as a consumer deserve to see what I am paying for, was the carpet a real high quality no, its used throughout...

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Price Affordability
1.5 (39 reviews)
2 (199 reviews)
Reviewer's quote

The Initial price to take small damage Off of furniture $241,,, then phone call's saying we may be able to do it for even more money,, Never ever a complete cost estimate. Finally at the end the cost was over $1000. 00 Or one desk three bookshelves to two night stands,, Told him to bring my...

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...The company allows them to make up prices for work The company will not give a price fif stone tile or price per foot. These two employees made up 3 or 4x the original quote for tile. $380 their price...

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Servpro and Stanley Steemer Pros and Cons

Pros
  • Initial quick response
  • Aweful
  • It when they left
  • Timely service
  • Technicians were polite
  • Workmen were polite
Cons
  • Poor customer service
  • Mishandling of my household stuff
  • Dishonesty
  • Customer service
  • Service
  • Cleaning of carpets

Servpro and Stanley Steemer Most Positive Reviews

Top rated reviews
5

We had a burglary and arson. Our insurance company had them come out. They packed up the rooms, replaced the carpeting...

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5

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs,...

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5

Servpro helped us out for Hurricane Katrina and was awesome to work with! Many competitors are leaving comments that...

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5

men on time , cleaning was great, moved all furniture. this company really cares about customer service. from the moment...

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Servpro and Stanley Steemer Most Critical Reviews

Lowest rated reviews
1

Do not use servpro!!! Horrible company!! A Tec was sent to my house to look at the mold damage on my walls. He looked...

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1

Horrible customer service! I paid over $200 to have our carpets cleaned when we bought our house. There was only onr...

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1

This happened about 4yrs ago.Had a fire in the basement. Servpro recommended by adjuster.After 3 weeks all they had done...

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1

same thing but here in Fort Myers, FLorida. sent them an area rug to clean… had dirty track marks. didn't smell funny...

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Servpro and Stanley Steemer Latest Reviews

Recent published reviews
No votes

I spoke with a representative and they were suppose to meet me at the condo 7726 Hanover Pkwy, Apt #t2, on Saturday...

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1

As we prepare our home for sale, we had Stanley Steemer come to our home to clean the tiles and grout in the kitchen, mu...

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1

My grandmas septic tank backed up all through her house ,damaging the carpet and walls.They kept insisting that we had...

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1

just made a order for 1 sofa and chair and 1 room carpet
so they upcharge for area carpet by half ,so just to clean a thr...

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Servpro and Stanley Steemer Products and Services

Most reviewed product and services
  • Servpro Water Damage Restoration (20 reviews)
  • Servpro Restoration (16 reviews)
  • Servpro Fire Damage Restoration (8 reviews)
  • Stanley Steemer Cleaning Service (228 reviews)
  • Stanley Steemer Carpet Cleaning Service (142 reviews)
  • Stanley Steemer Commercial (49 reviews)