PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Servpro and Servicemaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Servpro
Servicemaster

Servpro and Servicemaster Overview

Total reviews
118
135
Company responses
1
0
Issues resolved
1
0

Servpro and Servicemaster Consumer Ratings

Rank
28 out of 163 in Restoration, Renovation and Remodeling category
130 out of 940 in Household Services category
Customer service
22 in category
90 in category
Diversity of Products or Services
31 in category
106 in category
Product or Service Quality
23 in category
91 in category
Price Affordability
25 in category
136 in category

Servpro and Servicemaster Rating Details

Customer service
1.4 (47 reviews)
1.5 (57 reviews)
Reviewer's quote

Very poor customer service, didn’t return calls and I had to keep calling back. I was told everything would be put back as found but then they said not the backsplash and baseboards which were to be painted. I was left with a mess and many areas to fix...

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Extremely bad customer service and follow through. The work crew damaged my property. The VP shook my hand and guaranteed to credit my account then DID NOT bill me yet sent the invoice to collections...

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Diversity of Products or Services
1.4 (41 reviews)
1.6 (33 reviews)
Reviewer's quote

SERVPRO HIRED A 3RD PARTY TO RE MEDIATE MOLD, TEST FAILED! I SERVPRO TERMINATED THEIR SERVICES, AGREED TO PAY THEIR SUBCONTRACTOR WITH MONIES ALREADY PAID, DID NOT AND LIEN WAS PLACED ON MY PROPERTY, HAD TO HAVE ANOTHER COMPANY SUCCESSFULLY COMPLETE THE WORK AND PAID MULTIPLE TIMES FOR CLEARANCE...

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...an appointment, they stated this was the normal insurance process and assured us that Farmers Insurance was covering the cost of the water mitigation services. We verified this with Farmers. When they came out, we again asked if it was being covered by Farmers and they said it...

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Product or Service Quality
1.4 (41 reviews)
1.4 (49 reviews)
Reviewer's quote

...I am very angry at their service they did not give me. I do not believe that my insurance should pay for their ignorance. Plus Bill told me that they were contractors coming in and out at the time that is not right they did not come in until the house was emptied out...

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In February I made my monthly payment to service masters, of $95. 00 dollars, they process the payment and then processed another payment of approx. $136 dollars...

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Price Affordability
1.5 (38 reviews)
1.4 (37 reviews)
Reviewer's quote

The Initial price to take small damage Off of furniture $241,,, then phone call's saying we may be able to do it for even more money,, Never ever a complete cost estimate. Finally at the end the cost was over $1000. 00 Or one desk three bookshelves to two night stands,, Told him to bring my...

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...then jack price afterwards...

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Servpro and Servicemaster Pros and Cons

Pros
  • Initial quick response
  • Aweful
  • It when they left
  • Big talk
  • Water remediation somewhat
  • Good work
Cons
  • Poor customer service
  • Mishandling of my household stuff
  • Dishonesty
  • Work not done
  • Way i was treated
  • Overcharge

Servpro and Servicemaster Most Positive Reviews

Top rated reviews
5

We had a burglary and arson. Our insurance company had them come out. They packed up the rooms, replaced the carpeting...

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5

Service Masters is top notch! Had them clean my carpets and the customer service was exceptional!! Dale,Jeff and the...

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5

Servpro helped us out for Hurricane Katrina and was awesome to work with! Many competitors are leaving comments that...

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5

I had extensive water damage to my upstairs bathroom and downstairs kitchen from an overflowing toilet tank on the secon...

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Servpro and Servicemaster Most Critical Reviews

Lowest rated reviews
1

Do not use servpro!!! Horrible company!! A Tec was sent to my house to look at the mold damage on my walls. He looked...

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1

I counseled a 'friend' to contact her insurance co. for water damage she had sustained. She did, and long story short,...

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1

This happened about 4yrs ago.Had a fire in the basement. Servpro recommended by adjuster.After 3 weeks all they had done...

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1

I had some work done by Mike Kyle (Buda, Texas--an Austin suburb) in 2005-2006. I detailed what I wanted done 1. repaint...

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Servpro and Servicemaster Latest Reviews

Recent published reviews
1

The Initial price to take small damage Off of furniture $241,,, then phone call's saying we may be able to do it for eve...

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1

We had some substantial damage to our ceiling drywall and wood flooring from a leaking roof due to the improper sealing...

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1

This company not only damaged furniture (dropped a mahogany desk over a upstairs landing) had to replace flooring they p...

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1

They charged me $422 to do nothing but look at a really small area that had water from a pipe being opened. They said...

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Servpro and Servicemaster Products and Services

Most reviewed product and services
  • Servpro Water Damage Restoration (20 reviews)
  • Servpro Restoration (16 reviews)
  • Servpro Fire Damage Restoration (8 reviews)
  • Servicemaster Customer Care (15 reviews)
  • Servicemaster Restoration (12 reviews)
  • Servicemaster Water Damage Restoration (12 reviews)