PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Servicemaster and Servpro as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Servicemaster
Servpro

Servicemaster and Servpro Overview

Total reviews 162 175
Company responses 0 1
Issues resolved 0 1

Servicemaster and Servpro Consumer Ratings

Rank
117 out of 550 in Household Services category
37 out of 141 in Restoration, Renovation and Remodeling category
Customer service
82 in category
25 in category
Product or Service Quality
90 in category
26 in category
Price Affordability
136 in category
32 in category
Diversity of Products or Services
102 in category
40 in category

Servicemaster and Servpro Rating Details

Customer service
1.5
(75 reviews)
1.4
(90 reviews)
Reviewer's quote

Extremely bad customer service and follow through. The work crew damaged my property. The VP shook my hand and guaranteed to credit my account then DID NOT bill me yet sent the invoice to collections...

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...I called customer service this morning explained everything. The person said he would look into it. He never took my name, phone number or address so I can guess they ain't gonna do anything...

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Product or Service Quality
1.4
(63 reviews)
1.3
(81 reviews)
Reviewer's quote

...The Pompano Florida Service Master franchisee. The 4-6 week restoration projection turned into 115 nights in a hotel. The overcharges of approx 3500...

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The good experience I had with Dena Webb was quite rewarding and hope I never need your service but if I do I know who to call..

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Price Affordability
1.3
(53 reviews)
1.4
(73 reviews)
Reviewer's quote

...then jack price afterwards...

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The Initial price to take small damage Off of furniture $241,,, then phone call's saying we may be able to do it for even more money,, Never ever a complete cost estimate. Finally at the end the cost was over $1000. 00 Or one desk three bookshelves to two night stands,, Told him to bring my...

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Diversity of Products or Services
1.6
(44 reviews)
1.3
(78 reviews)
Reviewer's quote

We get billed for services never performed. They tried to bill for laying 5/8 osb underlayment and laminate flooring in my garage. We were also told by the operations manager that as of December 1st the owner of the company told him that all ServiceMaster work would be put on hold so that all...

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...They lack the competency, expertise, and organizational skills required to perform restoration and remodeling services. Their slick advertising proclaiming their ability to provide these services is blatantly misleading. We are steadfast in our mission to honor our fathers legacy...

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Servicemaster and Servpro Pros and Cons

Pros
  • Big talk
  • Water remediation somewhat
  • There are no pros
  • Initial quick response
  • Did come and pick back up some things to reclean
  • Aweful
Cons
  • Way i was treated
  • Billing practices
  • Work not done
  • Poor customer service
  • Lack of communication
  • Whole experience

Servicemaster and Servpro Most Positive Reviews

Top rated reviews
5

Hector did an excellent job from start ti finish, timely, cleanup excellent

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5

The good experience I had with Dena Webb was quite rewarding and hope I never need your service but if I do I know who...

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5

You sent me something for review but I had already contacted you. See below
Yes I called you about five days to seven day...

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5

I had the Hesperia branch come out to my house on mesa St. I had a flood in my house. The manager Jose sent Danny to my...

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Servicemaster and Servpro Most Critical Reviews

Lowest rated reviews
1

House fire October 2014; Aviva Insurance assigned ServiceMaster (Newmarket) to do work.
Other Contractors figured 5-6 w...

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1

Do NOT use servpro..... all they do is take your house apart and don't put it back the way you found it and charge you...

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1

Damaged bathroom cabinet and not willing to adjust billing to offsetting damage. They left nails just sticking out on...

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1

You can see my review on Consumeraffairs.com
I wrote a very honest and truthful account of my experience.

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Servicemaster and Servpro Latest Reviews

Recent published reviews
1.2

Kitchen walls and cabinets tore out for no reason. Living room carpet tore out and just needed to be cleaned bedroom...

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No votes

Very poor communication with customers and amongst themselves. Poor habits with customer service. They try to bully...

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1

Charged more than they said it would be. I am on ss and only have a small amount of income they told me they would let...

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No votes

Servpro came to diagnose a leak in my ceiling. The guy was nice and professional. However I paid the inspection fee and...

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