PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Servicemaster and Servpro as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Servicemaster and Servpro Overview

Total reviews
Company responses
Issues resolved

Servicemaster was first mentioned on PissedConsumer on Mar 7, 2011 and since then this brand received 126 reviews. It is 18 reviews more than Servpro received since Apr 1, 2008.

Servicemaster and Servpro Consumer Ratings

125 out of 1665 in Household Services category
28 out of 238 in Restoration, Renovation and Remodeling category
Customer service
86 in category
21 in category
Product or Service Quality
90 in category
22 in category
Price Affordability
137 in category
24 in category

Servicemaster and Servpro Rating Details

Customer service
1.5 (52 reviews)
1.5 (39 reviews)
Reviewer's quote

Extremely bad customer service and follow through. The work crew damaged my property. The VP shook my hand and guaranteed to credit my account then DID NOT bill me yet sent the invoice to collections...


...I am sharing this in the hopes that someone else might avoid the deceptive advertising practices and false sense of becoming "whole" again by using their service..

Product or Service Quality
1.5 (45 reviews)
1.5 (35 reviews)
Reviewer's quote

I was hit by a Terminex truck in May. It was determined by my insurance company that your driver was at fault. No one is giving us any information about the claim. Sevicemaster has not returned the calls from our insurance company either, I am trying to recover my insurance deductible and cost of...


We had to use a vacuum sealing product instead. Servpro teams did not check the breakers when connecting the air handlers which were positioned to dry the floors and walls. Over half of the fans placed throughout the house were not running for more than a week as the breakers had tripped--and no...

Christopher F
Price Affordability
1.3 (34 reviews)
1.5 (32 reviews)
Reviewer's quote

...then jack price afterwards...

Alonzo B

...They will not give you a price up front because they know you would tell them where to go. Stay away from this company or you will be sorry..


Servicemaster and Servpro Pros and Cons

  • Big talk
  • Water remediation somewhat
  • Initial quick response
  • Aweful
  • It when they left
  • Work not done
  • Overcharge
  • Way i was treated
  • Poor customer service
  • Mishandling of my household stuff
  • Dishonesty

Servicemaster and Servpro Most Positive Reviews

Top rated reviews

Service Masters is top notch! Had them clean my carpets and the customer service was exceptional!! Dale,Jeff and the...


We had a burglary and arson. Our insurance company had them come out. They packed up the rooms, replaced the carpeting...

Servicemaster and Servpro Most Critical Reviews

Lowest rated reviews

I counseled a 'friend' to contact her insurance co. for water damage she had sustained. She did, and long story short,...


Do not use servpro!!! Horrible company!! A Tec was sent to my house to look at the mold damage on my walls. He looked...

Servicemaster and Servpro Latest Reviews

Recent published reviews

Extremely bad customer service and follow through. The work crew damaged my property. The VP shook my hand and...

Read all 126 reviews

When I chose Servpro of West Pensacola (owner Steve Stone) to dry out my home due to a broken water pipe which occurred...

Read all 108 reviews

Servicemaster and Servpro Products and Services

Most reviewed product and services
  • Servicemaster Customer Care (13 reviews)
  • Servicemaster Cleaning Service (11 reviews)
  • Servicemaster Water Damage Restoration (11 reviews)
  • Servpro Water Damage Restoration (18 reviews)
  • Servpro Restoration (16 reviews)
  • Servpro Fire Damage Restoration (8 reviews)