PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Servicemaster and Servpro as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Servicemaster
Servpro

Servicemaster and Servpro Overview

Total reviews 138 120
Company responses 0 1
Issues resolved 0 1

Servicemaster and Servpro Consumer Ratings

Rank
130 out of 918 in Household Services category
29 out of 171 in Restoration, Renovation and Remodeling category
Customer service
88 in category
22 in category
Product or Service Quality
91 in category
24 in category
Price Affordability
139 in category
25 in category
Diversity of Products or Services
102 in category
31 in category

Servicemaster and Servpro Rating Details

Customer service
1.4 (60 reviews)
1.4 (48 reviews)
Reviewer's quote

Extremely bad customer service and follow through. The work crew damaged my property. The VP shook my hand and guaranteed to credit my account then DID NOT bill me yet sent the invoice to collections...

Read full review

Very poor customer service, didn’t return calls and I had to keep calling back. I was told everything would be put back as found but then they said not the backsplash and baseboards which were to be painted. I was left with a mess and many areas to fix...

Read full review
Product or Service Quality
1.4 (51 reviews)
1.4 (42 reviews)
Reviewer's quote

...they even charged for quick service, did not show for 6 days, and for monitoring but no even stay around, this company lives on insurance scamming..

Read full review

...I am very angry at their service they did not give me. I do not believe that my insurance should pay for their ignorance. Plus Bill told me that they were contractors coming in and out at the time that is not right they did not come in until the house was emptied out...

Read full review
Price Affordability
1.4 (40 reviews)
1.5 (39 reviews)
Reviewer's quote

...then jack price afterwards...

Read full review

The Initial price to take small damage Off of furniture $241,,, then phone call's saying we may be able to do it for even more money,, Never ever a complete cost estimate. Finally at the end the cost was over $1000. 00 Or one desk three bookshelves to two night stands,, Told him to bring my...

Read full review
Diversity of Products or Services
1.7 (36 reviews)
1.4 (42 reviews)
Reviewer's quote

...THE CLEAN OUT & CLEAN UP & INVENTORY OF PERSONAL PRODUCTS LOSS WAS BY FAR THE BEST around. Just the final stage CONSTRUCTION needs a close eye on in order to get started. A destroyed kitchen, sunroom, and 2 car garage...

Read full review

SERVPRO HIRED A 3RD PARTY TO RE MEDIATE MOLD, TEST FAILED! I SERVPRO TERMINATED THEIR SERVICES, AGREED TO PAY THEIR SUBCONTRACTOR WITH MONIES ALREADY PAID, DID NOT AND LIEN WAS PLACED ON MY PROPERTY, HAD TO HAVE ANOTHER COMPANY SUCCESSFULLY COMPLETE THE WORK AND PAID MULTIPLE TIMES FOR CLEARANCE...

Read full review

Servicemaster and Servpro Pros and Cons

Pros
  • Big talk
  • Water remediation somewhat
  • Good work
  • Initial quick response
  • Aweful
  • It when they left
Cons
  • Work not done
  • Way i was treated
  • Overcharge
  • Poor customer service
  • Mishandling of my household stuff
  • Dishonesty

Servicemaster and Servpro Most Positive Reviews

Top rated reviews
5

Service Masters is top notch! Had them clean my carpets and the customer service was exceptional!! Dale,Jeff and the...

Read full review
5

We had a burglary and arson. Our insurance company had them come out. They packed up the rooms, replaced the carpeting...

Read full review
5

I had extensive water damage to my upstairs bathroom and downstairs kitchen from an overflowing toilet tank on the secon...

Read full review
5

Servpro helped us out for Hurricane Katrina and was awesome to work with! Many competitors are leaving comments that...

Read full review

Servicemaster and Servpro Most Critical Reviews

Lowest rated reviews
1

I counseled a 'friend' to contact her insurance co. for water damage she had sustained. She did, and long story short,...

Read full review
1

Do not use servpro!!! Horrible company!! A Tec was sent to my house to look at the mold damage on my walls. He looked...

Read full review
1

I had some work done by Mike Kyle (Buda, Texas--an Austin suburb) in 2005-2006. I detailed what I wanted done 1. repaint...

Read full review
1

This happened about 4yrs ago.Had a fire in the basement. Servpro recommended by adjuster.After 3 weeks all they had done...

Read full review

Servicemaster and Servpro Latest Reviews

Recent published reviews
3.2

They're TOO SLOW or rather TOO BUSY without enough people ) the gc / construction of our kitchen &;;;; sunroom after...

Read full review
No votes

I spoke with a representative and they were suppose to meet me at the condo 7726 Hanover Pkwy, Apt #t2, on Saturday...

Read full review
1.1

in my home for 92 hrs. charged my insurance for 166 hrs. , inflated all measurement in my home so it would look like...

Read full review
1

My grandmas septic tank backed up all through her house ,damaging the carpet and walls.They kept insisting that we had...

Read full review

Servicemaster and Servpro Products and Services

Most reviewed product and services
  • Servicemaster Customer Care (15 reviews)
  • Servicemaster Restoration (13 reviews)
  • Servicemaster Water Damage Restoration (12 reviews)
  • Servpro Water Damage Restoration (20 reviews)
  • Servpro Restoration (16 reviews)
  • Servpro Fire Damage Restoration (8 reviews)