PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sleep Number and Serta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sleep Number
Serta

Sleep Number and Serta Overview

Total reviews 1121 308
Company responses 26 0
Issues resolved 10 1

Sleep Number and Serta Consumer Ratings

Rank
50 out of 215 in Bed and Bath category
58 out of 215 in Bed and Bath category
Customer service
46 in category
32 in category
Exchange, Refund and Cancellation Policy
40 in category
47 in category
Product or Service Quality
36 in category
48 in category
Website
38 in category
40 in category

Sleep Number and Serta Rating Details

Customer service
1.4 (536 reviews)
1.6 (53 reviews)
Reviewer's quote

...Extremely poor customer service in this department for such a costly product. I rearranged my work schedule multiple times very frustrating and no care or consideration from Sleep Number after disassembling our bed based on failed promises..

Read full review

Our mattess has failed and regardless of whether or not it had a depression of 3/4 inches, it no longer had any firmness and having your customer service rep tell us to just flip the mattess around so my wife can sleep on the side that no longer had any firmness is NOT the answer we expected. I...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (430 reviews)
1.2 (49 reviews)
Reviewer's quote

...When I went to exchange my pillows, I was told I had indeed purchased pillow protectors. I bought a remote intending to have my bed delivered. Now I cant return the remote without paying for it...

Read full review

Was told I could only exchange mattress in 60 days for something equal value. Was also told Serta sets the price and will not come down any. I can't sleep on my I comfort 300, it's too hard for my body and it's a plush...

Read full review
Product or Service Quality
1.7 (425 reviews)
1.3 (55 reviews)
Reviewer's quote

...I called customer service to confirm. First time I was in hold for 35-40 minutes. Hung up...

Read full review

...We NEVER received it, XPO Logistics was the service used. XPO Logistics returned the mattress at our request and we STILL have not had our Sam's account refunded! We need our Sam's account refunded IMMEDIATELY PLEASE!!!..

Read full review
Website
2.2 (422 reviews)
2.1 (37 reviews)
Reviewer's quote

...So I was forced to talk to someone on their website who said I would have to pay $99. 00 if I wanted someone to come out to look at our bed. Remember the bed was only 2 and 1/2 years old...

Read full review

The pillows are coming apart the feathers are coming through the fabrics I purchase them in May a couple of months agoI've never had this happen before and I have purchased many of your product over the years. I want these replaced with something better than what I bought. There is a review on the...

Read full review

Sleep Number and Serta Pros and Cons

Pros
  • Bed
  • Can raise and lower bed
  • Showroom and product
  • How the bed felt original
  • Speech of the salemand
  • No pros
Cons
  • Customer service
  • Lack of customer service
  • Return policy
  • Bad customer service
  • Sagging mattress
  • Wanted to let know about my experience

Sleep Number and Serta Most Positive Reviews

Top rated reviews
5

Fantastic bed, just bought my second one. Very adjustable and easy to use. Customer service was great when needed. Have...

Read full review
5

I know this is a terrible thing that it was not covered I just read this right now. I myself had a warranty claim in to...

Read full review
5

I wish I had visited this review site before I bought two beds at the veteran's day sale!. The sales rep was very...

Read full review
5

Primero que nada buenas tardes yo no me encuentro enojado ni nada parecido lo que estoy confuso ahora explico mi...

Read full review

Sleep Number and Serta Most Critical Reviews

Lowest rated reviews
1

After purchasing a sleep number bed and trying it out for 2 weeks, only to realize that both my wife and I were waking u...

Read full review
1

We bought a Sealy Icomfort about one year ago. It was nice at first. When you lay on it now, it squashes to about two...

Read full review
1

When we first got our Sleep Number bed, we felt it was the best night's sleep we had ever had. At that time we were usi...

Read full review
1

I bought a set of king mattress serta. They try (Serta) to give me a use mattress. If you wish to buy a mattress and...

Read full review

Sleep Number and Serta Latest Reviews

Recent published reviews
2.8

This is the 3rd set I have bought and the same problem. You would think for 125.00 a set that they would last longer. I...

Read full review
No votes

I bought a Serra set from Sams club I didnt notice the shipping address is wrong so Im trying to get this corrected it...

Read full review
1

Wrong size foam, check out the picture. They refuse to admit it's wrong.

Read full review
No votes

While it was on sale we bought a icomfort cooling Mattress 3 years old. We still spent $2000. 1st year was fine. 2nd...

Read full review

Sleep Number and Serta Products and Services

Most reviewed product and services
  • Sleep Number Bed (460 reviews)
  • Sleep Number Mattress (186 reviews)
  • Sleep Number Customer Care (78 reviews)
  • Serta Mattress (273 reviews)
  • Serta Icomfort Memory Foam Mattress (6 reviews)
  • Serta Icomfort Firm Mattress (5 reviews)