PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sleep Number and Serta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sleep Number
Serta

Sleep Number and Serta Overview

Total reviews
1066
288
Company responses
26
0
Issues resolved
8
1

Sleep Number was first mentioned on PissedConsumer on Oct 23, 2008 and since then this brand received 1066 reviews. It is 778 reviews more than Serta received since Jan 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sleep Number customer support team than with Serta customer service.

Sleep Number and Serta Consumer Ratings

Rank
51 out of 310 in Bed and Bath category
44 out of 310 in Bed and Bath category
Customer service
48 in category
31 in category
Staff
25 in category
23 in category
Exchange, Refund and Cancellation Policy
36 in category
44 in category

According to consumer ratings and reviews, Serta ranks 7 points higher in the Bed and Bath category than Sleep Number. People gave Sleep Number 1.4 stars for Customer service criterion in Bed and Bath category and it is 43 points higher than the worst rated brand in this category. At the same time, Serta was rated 1.7 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Serta has a higher rating than Sleep Number. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Sleep Number 1.4 stars and it is 60% greater than other in category. Serta however was rated 1.3 stars and it is 52% greater than other in category.

Sleep Number and Serta Rating Details

Customer service
1.4 (498 reviews)
1.7 (46 reviews)
Reviewer's quote

The next day I called customer service, which reaffirmed what the delivery men said. I told her I wasn't paying for it. "Oh," she said, "you don't want to ruin your credit, do you?" I demanded to speak to a supervisor, who said the same thing, but became more conciliatory when I said I was going to...

Renna

My mattress arrived on 11/24/17, was sagging in a week. Only me sleeping in it I'm 5'7" 148 lbs, dealer states my bed frame voided warranty, but they set it up and removed the old non serta mattress that lasted 17 yrs.

PissedConsumer1149089
Staff
2 (442 reviews)
2.1 (33 reviews)
Reviewer's quote

...I thought the staff was well trained. I did have a concern about the waranty but they explained the proration and it seems fair. ..

PissedConsumer949848

I ordered the Concierge Suite II Plush Firm with Box Springs. The delivery men did the set-up. I lay on the bed and within a minute knew it was NOT firm. Actually, I did the broom/tape measure test, and it was 1.5 inches lower/softer that my old Spring Air. I then asked the delivery driver not to...

D A
Exchange, Refund and Cancellation Policy
1.4 (404 reviews)
1.3 (43 reviews)
Reviewer's quote

...They removed the bed and then have not refunded my money. The sale date was Sept 7th 2019. Today is Nov 11, 2019 and I still do not have my refund...

William W

To the Management Team at Simmons, About two years ago my wife were in the market for a new mattress. We started researching many different brands and we finally settled on Serta because Serta products were to be the best quality and best comfort. So we thought... About 6 months into our purchase...

Wilson

Sleep Number and Serta Pros and Cons

Pros
  • Bed
  • Can raise and lower bed
  • Showroom and product
  • How the bed felt originally
  • What was described
  • Speech of the salemand
Cons
  • Customer service
  • Lack of customer service
  • Return policy
  • Bad customer service
  • Sagging mattress
  • Awful customer service sagging mattress

Sleep Number and Serta Most Positive Reviews

Top rated reviews
5

Fantastic bed, just bought my second one. Very adjustable and easy to use. Customer service was great when needed. Have...

5

I know this is a terrible thing that it was not covered I just read this right now. I myself had a warranty claim in to...

Sleep Number and Serta Most Critical Reviews

Lowest rated reviews
1

After purchasing a sleep number bed and trying it out for 2 weeks, only to realize that both my wife and I were waking u...

1

We bought a Sealy Icomfort about one year ago. It was nice at first. When you lay on it now, it squashes to about two...

Sleep Number and Serta Latest Reviews

Recent published reviews
1.7

We bought a queen size Sleep Number bed around the first of November, soon after I got out of the hospital. I wanted a b...

Read all 1066 reviews
2

I have NEVER Heard a word from Serta themselves since I sent them a letter. The inspector that came out told me one...

Read all 288 reviews

Sleep Number and Serta Products and Services

Most reviewed product and services
  • Sleep Number Bed (446 reviews)
  • Sleep Number Mattress (185 reviews)
  • Sleep Number Customer Care (73 reviews)
  • Serta Mattress (266 reviews)
  • Serta Icomfort Memory Foam Mattress (6 reviews)
  • Serta Icomfort Firm Mattress (4 reviews)