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Sleep Number

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 884 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
1.8
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Bed 8
  • Misleading 5
  • Demo i tried in the showroom 5
  • Can raise and lower bed 5
  • Staff at store level 4

Customers don't like

  • Customer service15
  • Lack of customer service9
  • Return policy5
  • Lack of customer satisfaction5
  • Warranty policy4
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Serta

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 262 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.4
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • How the bed felt originally 2
  • What was described 1
  • Speech of the salemand 1
  • How the bed felt original 1

Customers don't like

  • Sagging mattress3
  • Bad customer service3
  • Awful customer service sagging mattress3
  • Very bad2
  • Quality2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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