PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Simmons Bedding Company and Serta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Simmons Bedding Company
Serta

Simmons Bedding Company and Serta Overview

Total reviews
250
289
Company responses
0
0
Issues resolved
1
1

Serta was first mentioned on PissedConsumer on Jan 18, 2008 and since then this brand received 289 reviews. It is 39 reviews more than Simmons Bedding Company received since Jan 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Simmons Bedding Company customer support team and Serta customer service.

Simmons Bedding Company and Serta Consumer Ratings

Rank
42 out of 310 in Bed and Bath category
53 out of 310 in Bed and Bath category
Customer service
32 in category
33 in category
Product or Service Quality
42 in category
44 in category
Website
33 in category
40 in category

According to consumer ratings and reviews, Simmons Bedding Company ranks 11 points higher in the Bed and Bath category than Serta. People gave Simmons Bedding Company 1.7 stars for Customer service criterion in Bed and Bath category and it is 59 points higher than the worst rated brand in this category. At the same time, Serta was rated 1.7 stars for Customer service criterion in this category and it is 58 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Simmons Bedding Company has a higher rating than Serta. Regarding Website criterion, consumers gave Simmons Bedding Company 2.3 stars and it is 64% greater than other in category. Serta however was rated 2.1 stars and it is 56% greater than other in category.

Simmons Bedding Company and Serta Rating Details

Customer service
1.7 (35 reviews)
1.7 (47 reviews)
Reviewer's quote

...The customer service from Simmons was very arrogant the first time I contacted them, when I contacted them again they didn't have the decency to contact me again . This is the most uncomfortable mattress already, giving us back pains, knee pains and hip pains etc. (In a very short time...

Becky R

My mattress arrived on 11/24/17, was sagging in a week. Only me sleeping in it I'm 5'7" 148 lbs, dealer states my bed frame voided warranty, but they set it up and removed the old non serta mattress that lasted 17 yrs.

PissedConsumer1149089
Product or Service Quality
1.5 (31 reviews)
1.4 (49 reviews)
Reviewer's quote

...We will never buy another Simmons product. There are online reviews of various mattresses, but I guess we didn't take enough time to check. These were purchased at Sears (NY), by the way...

PissedConsumer1173414

...Wonder why anyone would pay over $3000 for an inferior product. Don’t recommend a Serta purchase as you are only paying for a name and not a quality product! I had to turn mattress over to get any firmness. It eliminated the memory foam top that is useless...

patgeorge1@msn.com
Website
2.3 (25 reviews)
2.1 (34 reviews)
Reviewer's quote

...if you look online their online reviews are terrible one star or less but if you look at their website which the consumer cannot make a review on they have 4. 2 stars out of 5 liars don't buy their ***..

PissedConsumer583229

I ordered the Concierge Suite II Plush Firm with Box Springs. The delivery men did the set-up. I lay on the bed and within a minute knew it was NOT firm. Actually, I did the broom/tape measure test, and it was 1.5 inches lower/softer that my old Spring Air. I then asked the delivery driver not to...

D A

Simmons Bedding Company and Serta Pros and Cons

Pros
  • Mattress x 6 months then began saggina
  • Bloody nightmae
  • Appearance and comfort
  • How the bed felt originally
  • What was described
  • Speech of the salemand
Cons
  • Very shoddy workmanship
  • Sub par products
  • Product and customer service
  • Bad customer service
  • Sagging mattress
  • Awful customer service sagging mattress

Simmons Bedding Company and Serta Most Positive Reviews

Top rated reviews
4.5

Matress was sagging on one side and had a deep depression in it. I called the place we bought it and they handled the...

5

I know this is a terrible thing that it was not covered I just read this right now. I myself had a warranty claim in to...

Simmons Bedding Company and Serta Most Critical Reviews

Lowest rated reviews
1

My review is for a Simmons Beautysleep (Huntcliff Plush Euro to be specific) I bought online. First of all the fumes...

1

We bought a Sealy Icomfort about one year ago. It was nice at first. When you lay on it now, it squashes to about two...

Simmons Bedding Company and Serta Latest Reviews

Recent published reviews
2.3

When the chair was delivered the box can in several parts.
The chair was showing thru the box.
I think was shipped to anot...

Read all 250 reviews
1

when you sleep on the memory foam it leaves *** that when you try and turn over you have problems getting out of the...

Read all 289 reviews

Simmons Bedding Company and Serta Products and Services

Most reviewed product and services
  • Simmons Bedding Company Mattress (98 reviews)
  • Simmons Bedding Company Furniture Set (4 reviews)
  • Simmons Bedding Company Sofa (3 reviews)
  • Serta Mattress (266 reviews)
  • Serta Icomfort Memory Foam Mattress (6 reviews)
  • Serta Icomfort Firm Mattress (4 reviews)