PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Simmons Bedding Company and Serta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Simmons Bedding Company
Serta

Simmons Bedding Company and Serta Overview

Total reviews 255 308
Company responses 0 0
Issues resolved 2 1

Simmons Bedding Company and Serta Consumer Ratings

Rank
44 out of 215 in Bed and Bath category
58 out of 215 in Bed and Bath category
Customer service
27 in category
32 in category
Product or Service Quality
43 in category
48 in category
Website
33 in category
40 in category
Style and Design
37 in category
49 in category

Simmons Bedding Company and Serta Rating Details

Customer service
1.8 (37 reviews)
1.6 (53 reviews)
Reviewer's quote

...The customer service from Simmons was very arrogant the first time I contacted them, when I contacted them again they didn't have the decency to contact me again . This is the most uncomfortable mattress already, giving us back pains, knee pains and hip pains etc. (In a very short time...

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Our mattess has failed and regardless of whether or not it had a depression of 3/4 inches, it no longer had any firmness and having your customer service rep tell us to just flip the mattess around so my wife can sleep on the side that no longer had any firmness is NOT the answer we expected. I...

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Product or Service Quality
1.5 (34 reviews)
1.3 (55 reviews)
Reviewer's quote

...They sent me a much lesser quality mattress and I called Beautyrest for clarification and they were absolutely wonderful on the phone to me. After 6 hours of fighting with Mattress Firm I did get the correct mattress finally..

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...We NEVER received it, XPO Logistics was the service used. XPO Logistics returned the mattress at our request and we STILL have not had our Sam's account refunded! We need our Sam's account refunded IMMEDIATELY PLEASE!!!..

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Website
2.3 (28 reviews)
2.1 (37 reviews)
Reviewer's quote

...if you look online their online reviews are terrible one star or less but if you look at their website which the consumer cannot make a review on they have 4. 2 stars out of 5 liars don't buy their ***..

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The pillows are coming apart the feathers are coming through the fabrics I purchase them in May a couple of months agoI've never had this happen before and I have purchased many of your product over the years. I want these replaced with something better than what I bought. There is a review on the...

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Style and Design
2.2 (27 reviews)
1.8 (37 reviews)
Reviewer's quote

It was delivered in bad shape

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The quality is poor and the warranty that is in place exists, in part, to protect the organization from the poor product design and quality it produces. An exciting experience of purchasing a new mattress has now become a miserable one. Unfortunately, we have to go through the experience again to...

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Simmons Bedding Company and Serta Pros and Cons

Pros
  • Mattress x 6 months then began saggina
  • Bloody nightmae
  • Appearance and comfort
  • How the bed felt original
  • Speech of the salemand
  • No pros
Cons
  • Very shoddy workmanship
  • Sub par products
  • Product and customer service
  • Bad customer service
  • Sagging mattress
  • Wanted to let know about my experience

Simmons Bedding Company and Serta Most Positive Reviews

Top rated reviews
5

Mattress Firm sent me the incorrect mattress. They sent me a much lesser quality mattress and I called Beautyrest for...

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5

I know this is a terrible thing that it was not covered I just read this right now. I myself had a warranty claim in to...

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4.3

I bought simmons upholstery from big lots 3 times and NEVER had problems until I used my sofa for a surf board. Now the...

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5

Primero que nada buenas tardes yo no me encuentro enojado ni nada parecido lo que estoy confuso ahora explico mi...

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Simmons Bedding Company and Serta Most Critical Reviews

Lowest rated reviews
1

My review is for a Simmons Beautysleep (Huntcliff Plush Euro to be specific) I bought online. First of all the fumes...

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1

We bought a Sealy Icomfort about one year ago. It was nice at first. When you lay on it now, it squashes to about two...

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1

We purchased two Simmons dark chocolate brown recliners at Big Lots It wasn't long before the faux leather was peeling...

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1

I bought a set of king mattress serta. They try (Serta) to give me a use mattress. If you wish to buy a mattress and...

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Simmons Bedding Company and Serta Latest Reviews

Recent published reviews
No votes

The recording on the phone while I was on hold told me that someone would call me back in 2 business days, it's been 5...

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No votes

I bought a Serra set from Sams club I didnt notice the shipping address is wrong so Im trying to get this corrected it...

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1

When you go to set on the mattress you will slide off because it's carved on the sides this. had to come had to come...

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No votes

While it was on sale we bought a icomfort cooling Mattress 3 years old. We still spent $2000. 1st year was fine. 2nd...

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Simmons Bedding Company and Serta Products and Services

Most reviewed product and services
  • Simmons Bedding Company Mattress (99 reviews)
  • Simmons Bedding Company Furniture Set (4 reviews)
  • Simmons Bedding Company Sofa (3 reviews)
  • Serta Mattress (273 reviews)
  • Serta Icomfort Memory Foam Mattress (6 reviews)
  • Serta Icomfort Firm Mattress (5 reviews)