PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Serengeti and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Serengeti
Zulily

Serengeti and Zulily Overview

Total reviews 243 1108
Company responses 0 0
Issues resolved 1 7

Serengeti and Zulily Consumer Ratings

Rank
530 out of 2191 in Footwear and Clothing category
354 out of 2191 in Footwear and Clothing category
Customer service
367 in category
212 in category
Website
395 in category
313 in category
Price Affordability
485 in category
323 in category
Exchange, Refund and Cancellation Policy
364 in category
291 in category

Serengeti and Zulily Rating Details

Customer service
1.4 (109 reviews)
1.9 (420 reviews)
Reviewer's quote

One thing I can tell Serengeti - if you keep a transaction pending more than 48 hours the bank will automatically cancel it! AND THIS IS WHAT YOUR CUSTOMER SERVICE DID - KEPT THE TRANSACTION PENDING FOR MORE THAN 48 HOURS. You are very unprofessional - lying to your customers! I will never order...

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Wouldn't take new card info, called and was able to add card, customer service experience was great,no complaints. thank you..

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Website
2.3 (87 reviews)
2.6 (415 reviews)
Reviewer's quote

..." There is never a response using their website, by the way. Fast forward to January, my credit card company shows a charge for the canceled item, then I receive the item. I was not about to pay the return fee, so I contacted them again via their website...

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Ridiculous I can't even check order now, the website block me, definitely a good way to loose buisness!!!..

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Price Affordability
2.3 (83 reviews)
2.8 (337 reviews)
Reviewer's quote

We all know that the wholesale price is the same for Women sizes, and the discrimination for those who need them should not be tolerated. They don't charge a different price for petites, another "special" size, so the assumption is they just don't want to sell a reasonable price to larger women. Is...

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The items are high end and so well priced, and searching the site is recreational. Customer service is awesome and they make sure you are satisfied. Like any other site, you have to treat them like a friend, and on the occasional time that the associate is negative, like any other site you hang up...

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Exchange, Refund and Cancellation Policy
1.5 (82 reviews)
1.6 (392 reviews)
Reviewer's quote

...She wanted to exchange for one size smaller. We filled out the proper paperwork and sent it back via the USPS and got a tracking number. 4 weeks later we never heard back from them...

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..." I have had damaged products that Zulily has freely given me a refund for. My granddaughter has enjoyed her clothing and shoes from Zulily. Right now, shipping is taking longer-remember Covid?..

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Serengeti and Zulily Pros and Cons

Pros
  • Cute clothes
  • Clothing offered and sizes available
  • Clothing is beautiful
  • Variety of products
  • Prices
  • How their website looked
Cons
  • Customer service
  • Vip club cost and being signed up without knowledge
  • Lack of customer service
  • Customer service
  • Long shipping time
  • Exchange policy

Serengeti and Zulily Most Positive Reviews

Top rated reviews
5

I ordered a Laurel Birch purse with a cat motif last week. I called about it yesterday. I was told I would receive it...

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5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

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5

I own 4 pair of your sunglasses. I love them. Recently two different pair of your glasses have developed spots or...

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5

I purchased a dress from the Reborn Collection on Zulily and was so excited to receive my tunic dress! Words cannot expr...

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Serengeti and Zulily Most Critical Reviews

Lowest rated reviews
1

Even though "Customer Service" indicated they would refund the cost of shipping the item back, they never did. They...

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1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

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1

Don't buy anything from Serengeti. It took 3 months to get earrings I ordered.
I never got any replies to my complaints...

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1

I odrered two pairs of casual boat type slip on shoes size 13 medium.
It took two weeks for them to arrive, when i tried...

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Serengeti and Zulily Latest Reviews

Recent published reviews
2.9

My mom ordered a pretty sweater (albeit a little on the pricey side) from this company and it was too big. She wanted...

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5

Wouldn't take new card info, called and was able to add card, customer service experience was great,no complaints.thank...

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1.8

I cannot give less than a 1 star, but that is what I think Serengeti deserves!!!! I placed 2 different orders both...

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3.8

There was one order that it took a long time to be received, they have an e mail address that they never responded

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Serengeti and Zulily Products and Services

Most reviewed product and services
  • Serengeti Shipping Service (48 reviews)
  • Serengeti Vip Subscription (25 reviews)
  • Serengeti Clothing (18 reviews)
  • Zulily Shipping Service (130 reviews)
  • Zulily Clothing (111 reviews)
  • Zulily Dress (53 reviews)