PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sephora and Younique as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sephora
2.0
Younique
1.8
Sephora
Younique

Sephora and Younique Overview

Total reviews 179 441
Company responses 0 0
Issues resolved 0 6

Sephora and Younique Consumer Ratings

Rank
157 out of 904 in Cosmetics and Personal Care category
203 out of 904 in Cosmetics and Personal Care category
Customer service
160 in category
98 in category
Website
119 in category
134 in category
Exchange, Refund and Cancellation Policy
68 in category
104 in category
Diversity of Products or Services
101 in category
149 in category

Sephora and Younique Rating Details

Customer service
1.4 (94 reviews)
1.9 (227 reviews)
Reviewer's quote

...I called customer service and you knew when the person answered the phone by their tone they cared less. Told me to call the carrier and just wait on package it would be arriving ..

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Zero customer service support , you cant talk to anyone..

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Website
2.3 (79 reviews)
2.1 (214 reviews)
Reviewer's quote

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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...Website states to call or email. Called, couldn't get through to anyone..

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Exchange, Refund and Cancellation Policy
2 (74 reviews)
1.7 (207 reviews)
Reviewer's quote

...I wrote to their customer service who wrote back to say I can either opt for the same items again (duh) or refund. I wrote back immediately that I want the items but if they are out of stock I want immediate refund. There it was - they ignored my email...

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...I ordered this in June and have talked to my Younique presenter but she was not able to get my order shipped so can you please give me a full refund..

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Diversity of Products or Services
2.6 (73 reviews)
2.1 (208 reviews)
Reviewer's quote

I feel that perhaps maybe its your own employees that grab all the good stuff because as an outside buying customer, the products I always want to try out are always out. So why even have a point system that is not readily available to use? I will also post this to consumer affairs comments along...

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...Sad as I didnt have an issue with the products. I just cant purchase anymore from a company not interested in selling to me..

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Sephora and Younique Pros and Cons

Pros
  • Variety of products
  • Range of products
  • I cant think of one thing
  • Presenter
  • Makeup
  • Swift delivery
Cons
  • Poor customer service
  • Service
  • False advertising
  • Products
  • Trying to get hold of the company is awful
  • Quality

Sephora and Younique Most Positive Reviews

Top rated reviews
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

Honestly I love younique! Yes it's pricy but I hasn't found a good foundation until I tried the liquid foundation. Oh...

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4.9

I love my Sephora in Minot! They're great!!

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5

Ive used younique makeup for over a year and LOVE it. Seriously some of these complaints made me laugh out loud. If...

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Sephora and Younique Most Critical Reviews

Lowest rated reviews
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

I'm really annoyed. Not with the makeup, or necessarily the business, but basically I have one of your representatives...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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1

I was very hopeful that the 3D+ fiber lashes would be everything that they were promoted as , and as promised by the...

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Sephora and Younique Latest Reviews

Recent published reviews
1.7

Placed order on 12/10, promised it by 12/16. Was shipped on 12/18. Made it to Maryland 12/22 and then all tracking...

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3.7

Please contact me ..... I am no longer a presenter with Younique and I cant order makeup from any other presenter becaus...

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1

I agree with the above shopper. I made a huge on line purchase for Black Friday deals. The wrote me an unhelpful email...

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No votes

I placed this order nov 25 it was shipped nov 27 here it is dec 18 and still not recieved this order

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Sephora and Younique Products and Services

Most reviewed product and services
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)
  • Sephora Sales Representative (8 reviews)
  • Younique Touch Mineral Foundation (50 reviews)
  • Younique Foundation (42 reviews)
  • Younique Mascara (33 reviews)