PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sephora and Younique as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sephora
Younique

Sephora and Younique Overview

Total reviews
167
387
Company responses
0
0
Issues resolved
0
6

Sephora and Younique Consumer Ratings

Rank
142 out of 897 in Cosmetics and Personal Care category
185 out of 897 in Cosmetics and Personal Care category
Customer service
140 in category
88 in category
Website
101 in category
123 in category
Diversity of Products or Services
87 in category
141 in category
Product or Service Quality
90 in category
148 in category

Sephora and Younique Rating Details

Customer service
1.4 (88 reviews)
1.9 (217 reviews)
Reviewer's quote

Sephora has lost any common sense of customer service as well as no desire to help its customer who just wanted to order for herself. In this time of crisis, you would expect that Sephora would rather go out of its way to help and accommodate. but no, they decided that they will not help instead...

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...Her customer service is disgusting and not a good representation of your company..

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Website
2.4 (73 reviews)
2.2 (208 reviews)
Reviewer's quote

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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I contacted their customer care 4 times via their website and 3 out of the 4 times I never got a reply. The only time I did, the agent just said she would be happy to pass me on to another department and left it their without any assurance that they would take care of my case and no apologies for...

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Diversity of Products or Services
2.7 (67 reviews)
2.1 (202 reviews)
Reviewer's quote

I feel that perhaps maybe its your own employees that grab all the good stuff because as an outside buying customer, the products I always want to try out are always out. So why even have a point system that is not readily available to use? I will also post this to consumer affairs comments along...

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Your services sucks I dont like it my box its incomplete..

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Product or Service Quality
2.3 (67 reviews)
1.7 (208 reviews)
Reviewer's quote

Sephora — Sephora sales person discrimination Add a Comment I went to Bevery center Sephora 11/812019 and bought some make up product and some of item I need to exchange and I wanted to buy Guerlain product which is they do not carry Beverly center store. So I went to Hollywood Sephora 11/9/2019...

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...Its happened to 4 different customers and I've reported it to customer service. They replace only within 90 days otherwise they don't care. Its an ongoing issue and I believe there is an issue with the formula's solidity...

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Sephora and Younique Pros and Cons

Pros
  • Variety of products
  • I cant think of one thing
  • Range of products
  • Presenter
  • Sales representative
  • Rosewater
Cons
  • Poor customer service
  • Service
  • False advertising
  • Products
  • Tube was only a quater of the way full
  • Defective products

Sephora and Younique Most Positive Reviews

Top rated reviews
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

Honestly I love younique! Yes it's pricy but I hasn't found a good foundation until I tried the liquid foundation. Oh...

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4.9

I love my Sephora in Minot! They're great!!

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5

Ive used younique makeup for over a year and LOVE it. Seriously some of these complaints made me laugh out loud. If...

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Sephora and Younique Most Critical Reviews

Lowest rated reviews
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

I'm really annoyed. Not with the makeup, or necessarily the business, but basically I have one of your representatives...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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1

I was very hopeful that the 3D+ fiber lashes would be everything that they were promoted as , and as promised by the...

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Sephora and Younique Latest Reviews

Recent published reviews
3.2

My Versace item was t in the box , Im still not sure about the money , so far my online experience isnt so positive

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1

After using touch mineral base make up, I am now seeing a dermatologist to resolve the hives, and scarring that...

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1.3

Sephora refused to accept and ship an order made by a customer because that customer uses her boyfriends credit card and...

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No votes

I placed an order with a local rep for 116.00. She said write a check. That was back end of April, first of May around....

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Sephora and Younique Products and Services

Most reviewed product and services
  • Sephora Customer Care (33 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)
  • Younique Touch Mineral Foundation (49 reviews)
  • Younique Foundation (42 reviews)
  • Younique Mascara (32 reviews)