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Sephora

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 96 TOTAL REVIEWS
  • $7.4K CLAIMED LOSSES
  • $390 AVERAGE LOSS
2.2
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Variety of products 3
  • Range of products 3
  • Rachel 1
  • Variety 1
  • Rewards program 1

Customers don't like

  • Poor customer service10
  • Service5
  • False advertising4
  • Rude customer service4
  • Delivery3
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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1757 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
2.1
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Smell 10
  • How it makes my hair feel and look 7
  • Product 7
  • Feel of my hair 6
  • Silky shiny hair 5

Customers don't like

  • Hair loss28
  • Deceptive marketing practice14
  • Lost my hair14
  • Hair falling out8
  • Losing my hair when i shampooed8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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