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Sephora

Cosmetics and Personal Care
  • 0 ISSUES RESOLVED
  • 135 TOTAL REVIEWS
  • $7.9K CLAIMED LOSSES
  • $315 AVERAGE LOSS
1.9
Customer service
Staff
Website
Diversity of Products or Services
Turnaround Time
  • Variety of products 3
  • Range of products 3
  • Variety 1
  • Rewards program 1
  • Rachel 1

Customers don't like

  • Poor customer service16
  • False advertising5
  • Service3
  • Rude customer service1
  • Rude and generic customer service and response1
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Wen

Cosmetics and Personal Care
  • 2 ISSUES RESOLVED
  • 1767 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.1
Customer service
Staff
Website
Diversity of Products or Services
Turnaround Time
  • Smell 12
  • How it makes my hair feel and look 8
  • Product 7
  • Feel of my hair 6
  • Thinning hair falling out 5

Customers don't like

  • Hair loss12
  • Lost my hair11
  • Deceptive marketing practice8
  • Customer service7
  • Unhelpful customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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