PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ulta and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ulta
Sephora

Ulta and Sephora Overview

Total reviews 890 171
Company responses 0 0
Issues resolved 6 0

Ulta and Sephora Consumer Ratings

Rank
174 out of 920 in Cosmetics and Personal Care category
149 out of 920 in Cosmetics and Personal Care category
Customer service
158 in category
149 in category
Website
114 in category
106 in category
Price Affordability
128 in category
119 in category
Product or Service Quality
142 in category
98 in category

Ulta and Sephora Rating Details

Customer service
1.4 (342 reviews)
1.4 (90 reviews)
Reviewer's quote

...Today 9/11 I reached out to customer service to be told that a new order could be sent. Excuse me a new order why had Ulta not ship when notification was sent. The CSR told me that they were not informed until 9/8...

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...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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Website
2.3 (278 reviews)
2.3 (75 reviews)
Reviewer's quote

Purchasing make-up online from the ULTA website is not an option, as their app continually crashes when ordering, and their website never actually processes orders (I've tried to place orders in the past and the site either crashes, freezes or does not work). I accumulated these point over a course...

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Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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Price Affordability
2.3 (276 reviews)
2.4 (60 reviews)
Reviewer's quote

...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

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I mailed an item I was returning on 5/14. Its now 6/17 and I still never got my card credited my money back. It took three weeks for a returns agent to even pick it up from the post office. Its been marked as delivered back to the warehouse for over another week and still no refund! Never buy from...

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Product or Service Quality
1.9 (244 reviews)
2.3 (69 reviews)
Reviewer's quote

...However he was half an hour more with me and so the 2 star is just for his service and nothing else for the treatment. He said your hair will be just good to go till 9 months and its not even three days My hair is bad. I had treatment on staurday...

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Sephora has lost any common sense of customer service as well as no desire to help its customer who just wanted to order for herself. In this time of crisis, you would expect that Sephora would rather go out of its way to help and accommodate. but no, they decided that they will not help instead...

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Ulta and Sephora Pros and Cons

Pros
  • Points program
  • In-store shopping
  • Rewards card
  • Variety of products
  • Range of products
  • I cant think of one thing
Cons
  • Customer service
  • Ordering online
  • Rude customer service
  • Poor customer service
  • Service
  • False advertising

Ulta and Sephora Most Positive Reviews

Top rated reviews
5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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4.9

I love my Sephora in Minot! They're great!!

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Ulta and Sephora Most Critical Reviews

Lowest rated reviews
1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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Ulta and Sephora Latest Reviews

Recent published reviews
No votes

I went to the counter to pay out and the lady said pull up your mask, I pulled it over my mouth, she said , pull it...

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No votes

The sales person was so rude to me

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1

I called because I am ordering around $89.00 worth of item, all I want to get my coupon of 15 off 50 process but the...

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No votes

I was a victim of discrimination at the Sephora in Richmond Virginia at 1408 North Parham Road.It is the Sephora inside...

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Ulta and Sephora Products and Services

Most reviewed product and services
  • Ulta Customer Care (98 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)
  • Sephora Customer Care (33 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)