PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ulta and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ulta
1.9
Sephora
2.0
Ulta
Sephora

Ulta and Sephora Overview

Total reviews 1117 253
Company responses 0 0
Issues resolved 9 1

Ulta and Sephora Consumer Ratings

Rank
376 out of 1748 in Cosmetics and Personal Care category
334 out of 1748 in Cosmetics and Personal Care category
Customer service
367 in category
371 in category
Website
290 in category
281 in category
Price Affordability
329 in category
301 in category
Product or Service Quality
361 in category
270 in category

Ulta and Sephora Rating Details

Customer service
1.4
(451 reviews)
1.4
(127 reviews)
Reviewer's quote

I have been contacting your customer service number over and over as well as chat and text. my package was lost by the shipper and UPS sent me proof of the package lost and said to contact Ulta. I have now for 2 days been trying to get my package resent or a refund...

Read full review

What do they have customer service for exactly??? They can not fix ordered. They can not correct their own mistakes They then blame the customer And lie to the BBB when I filled a complaint The state of California Attorney should investigate them and put them out of business I will forever regret I...

Read full review
Website
2.2
(362 reviews)
2.2
(102 reviews)
Reviewer's quote

...I have proof Ulta was paid yet they will still not let me charge on the website or buy via the app, so so long to all those sales and promos..

Read full review

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

Read full review
Price Affordability
2.2
(358 reviews)
2.3
(89 reviews)
Reviewer's quote

...00 Return Price: 1 @ $28. 00 CLINIQUE Moisture Surge Lip Hydro-Plump Treatment SKU #254**** Qty 1 $19. 00 Return Price: 1 @ $19...

Read full review

The package was delivered in front of the door but it's not there and the one who delivered didn't even knock

Read full review
Product or Service Quality
1.9
(333 reviews)
2.1
(102 reviews)
Reviewer's quote

Fraudulent misrepresentation of product purchased ELCHIM HAIR DRYER-MILANO in addition to my claim, the sales associate did not input my purchase under my customer rewards program, with that i was told that my sale did not exist. ULTA regional manager insisted i did not purchase in that store....

Read full review

I have tried repeatedly to call Sephora company, a standalone Sephora store in Melbourne to see if they have a product Joe Malone Ted Roses. They never answer their phones. Ive called at least six times and its always a message with no return phone call...

Read full review

Ulta and Sephora Pros and Cons

Pros
  • Points program
  • Products
  • In-store shopping
  • Variety of products
  • Range of products
  • I cant think of one thing
Cons
  • Customer service
  • Ordering online
  • Rude customer service
  • Poor customer service
  • Service
  • False advertising

Ulta and Sephora Most Positive Reviews

Top rated reviews
5

I always get my perfume here, its called Born in Roma Valentino, it smells AMAZING!!! And the smell last a LONG time!!!...

Read full review
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

Read full review
5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

Read full review
4.9

I love my Sephora in Minot! They're great!!

Read full review

Ulta and Sephora Most Critical Reviews

Lowest rated reviews
1

I received the wrong order. I emailed them and called them so I could ship back the incorrect order and get what I paid...

Read full review
1

I had been a Rouge customer for several years. The online dept got me to completely stop being a customer. They are,...

Read full review
1

Hello I need to change my phone number immediately due to change of phone please respond as soon as possible thank you

Read full review
1

Manager told me I have 90 days for a return, that they had extended the return policy because of Christmas. When I went...

Read full review

Ulta and Sephora Latest Reviews

Recent published reviews
1

I have been contacting your customer service number over and over as well as chat and text. my package was lost by the...

Read full review
4

The package was delivered in front of the door but it's not there and the one who delivered didn't even knock

Read full review
No votes

I went to Ulta in Newtown and I had a coupon and everytime I go to the store and pay the cashier always asks do I want...

Read full review
No votes

Hello community,
This post is a request for help or ideas of what I can do.
In the last few weeks, three of my orders have...

Read full review