PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ulta and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ulta
Sephora

Ulta and Sephora Overview

Total reviews
812
163
Company responses
0
0
Issues resolved
5
0

Ulta was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 812 reviews. It is 649 reviews more than Sephora received since Mar 18, 2011.

Ulta and Sephora Consumer Ratings

Rank
159 out of 1161 in Cosmetics and Personal Care category
121 out of 1161 in Cosmetics and Personal Care category
Customer service
137 in category
135 in category
Staff
132 in category
118 in category
Website
93 in category
86 in category

According to consumer ratings and reviews, Sephora ranks 38 points higher in the Cosmetics and Personal Care category than Ulta. People gave Ulta 1.4 stars for Customer service criterion in Cosmetics and Personal Care category and it is 295 points higher than the worst rated brand in this category. At the same time, Sephora was rated 1.4 stars for Customer service criterion in this category and it is 297 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sephora has a higher rating than Ulta. Regarding Website criterion, consumers gave Ulta 2.4 stars and it is 78% greater than other in category. Sephora however was rated 2.4 stars and it is 80% greater than other in category.

Ulta and Sephora Rating Details

Customer service
1.4 (297 reviews)
1.4 (85 reviews)
Reviewer's quote

...Sultan's customer service then said they could not do anything since it shows it was delivered. They can clearly see my order history and shipping especially since this was the 2nd order in less than 30 days. The total order was $38...

April W

...I've never experienced worst customer service in my life. Unfortunately I had to replace all of my makeup and brushes which I'm doing today. I needed help ffinding a foundation and the rest I had written a list for the associate...

Arica P
Staff
1.5 (272 reviews)
1.6 (82 reviews)
Reviewer's quote

...Maybe Sephora has more appropriate staff and policies to remedy system errors. This is why amazon will run it all..

MaryAnn

I was serviced at Sephora inside jcpenney brea mall December 2019! wow this store went down hill ! all new staff and they are rude. I can't even ask a question without being rushed and pressured into a jcpenney card. like why would I need a credit card for a $40 foundation...

PissedConsumer1731839
Website
2.4 (243 reviews)
2.4 (69 reviews)
Reviewer's quote

...Sketchy website &;;;;;;;;;;;;; ridiculous cancellation policies. A simple cancellation request like mine should not be a major problem..

Dorothy

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

Daphane

Ulta and Sephora Pros and Cons

Pros
  • Points program
  • In-store shopping
  • Products
  • Variety of products
  • Range of products
  • I cant think of one thing
Cons
  • Customer service
  • Ordering online
  • Overcharged
  • Poor customer service
  • Service
  • False advertising

Ulta and Sephora Most Positive Reviews

Top rated reviews
5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

Ulta and Sephora Most Critical Reviews

Lowest rated reviews
1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

Ulta and Sephora Latest Reviews

Recent published reviews
1

Not refunded the right amount as said in the amil.

Read all 812 reviews
1

I've already left a review online and I do intend to contact the manager. I've never experienced worst customer service...

Read all 163 reviews

Ulta and Sephora Products and Services

Most reviewed product and services
  • Ulta Customer Care (94 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (38 reviews)
  • Sephora Customer Care (32 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Sales Representative (8 reviews)