PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ulta and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ulta
Sephora

Ulta and Sephora Overview

Total reviews 910 176
Company responses 0 0
Issues resolved 6 0

Ulta and Sephora Consumer Ratings

Rank
195 out of 947 in Cosmetics and Personal Care category
155 out of 947 in Cosmetics and Personal Care category
Customer service
167 in category
162 in category
Website
124 in category
118 in category
Price Affordability
136 in category
126 in category
Product or Service Quality
151 in category
105 in category

Ulta and Sephora Rating Details

Customer service
1.4 (352 reviews)
1.4 (92 reviews)
Reviewer's quote

Worse customer service ever!!!I worked customer service for 30+ years and I guarantee NONE of my employees would treat customers the way I was treated..

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...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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Website
2.3 (287 reviews)
2.3 (77 reviews)
Reviewer's quote

...Their Black Friday specials started at 8pm and the website appeared a little overwhelmed. I placed my order and got to the payment page and clicked on the rewards section to redeem $30. The amount was added to my bag and the amount was shown subtracted from my total cost...

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Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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Price Affordability
2.3 (286 reviews)
2.4 (62 reviews)
Reviewer's quote

...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

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I visited the Sephora store at Pacific City in Huntington Beach on 10/21/2020 at 11:15 AM to make a return and was told I am not allowed into their store without a mask. The staff was accommodating but that does not make up for the fact that Sephora's "store policy" is in violation of federal and...

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Product or Service Quality
1.9 (255 reviews)
2.2 (71 reviews)
Reviewer's quote

I recently bought a product only sold at Ulta and I was unable to return the product when bringing it back the store. I didn't have the receipt and they couldn't look it up on my account because I was never asked for my phone number when I purchased the item. I was returning the item because it...

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...Oh and FYI, I mailed it back the day after I received it and the product was unopened!..

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Ulta and Sephora Pros and Cons

Pros
  • Points program
  • In-store shopping
  • Products
  • Variety of products
  • Range of products
  • I cant think of one thing
Cons
  • Customer service
  • Ordering online
  • Rude customer service
  • Poor customer service
  • Service
  • False advertising

Ulta and Sephora Most Positive Reviews

Top rated reviews
5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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4.9

I love my Sephora in Minot! They're great!!

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Ulta and Sephora Most Critical Reviews

Lowest rated reviews
1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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Ulta and Sephora Latest Reviews

Recent published reviews
1

Ultra shipped my order to a wrong address (an old address in my account apparently but not my default or primary...

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1

Purchased an E-Gift Card worth $200 last November 11, 2020 - Order #CNDUB9XGCR. There was an error but my bank account...

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2

I open the credit card with Ulta online and made a purchase which disappeared suddenly and rerouted me back to the home...

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1

Purchased an E-Gift Card
worth $200 last November 11, 2020 - order #CNDUB9XGCR. There was an error but my bank account ha...

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Ulta and Sephora Products and Services

Most reviewed product and services
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)
  • Ulta Shipping Service (28 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Sales Representative (8 reviews)
  • Sephora Manager (8 reviews)