Sephora vs Ulta

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Sephora

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 92 TOTAL REVIEWS
  • $7.4K CLAIMED LOSSES
  • $390 AVERAGE LOSS
2.1
Staff
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Variety of products 3
  • Range of products 3
  • Rachel 1
  • Variety 1
  • Rewards program 1

Customers don't like

  • Poor customer service11
  • Rude customer service6
  • Service5
  • False advertising4
  • Delivery3

Products by Sephora

No items

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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 632 TOTAL REVIEWS
  • $34.3K CLAIMED LOSSES
  • $204 AVERAGE LOSS
1.7
Staff
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
  • Points program 7
  • In-store shopping 4
  • Price 4
  • Rewards card 4
  • Makeup 3

Customers don't like

  • Customer service37
  • Ordering online14
  • No estimated date for delivery8
  • Poor customer service6
  • Bad customer service5

Products by Ulta

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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