PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sephora and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sephora
Ulta

Sephora and Ulta Overview

Total reviews 173 896
Company responses 0 0
Issues resolved 0 6

Sephora and Ulta Consumer Ratings

Rank
151 out of 935 in Cosmetics and Personal Care category
174 out of 935 in Cosmetics and Personal Care category
Customer service
140 in category
144 in category
Website
95 in category
101 in category
Product or Service Quality
93 in category
124 in category
Diversity of Products or Services
87 in category
96 in category

Sephora and Ulta Rating Details

Customer service
1.4 (92 reviews)
1.4 (345 reviews)
Reviewer's quote

...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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...Today 9/11 I reached out to customer service to be told that a new order could be sent. Excuse me a new order why had Ulta not ship when notification was sent. The CSR told me that they were not informed until 9/8...

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Website
2.3 (77 reviews)
2.3 (280 reviews)
Reviewer's quote

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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...If Ulta took any responsibility for this at all that was worth my time waiting on the items and fixed their website I would be not as upset. But its an oh well. Wait till you get it...

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Product or Service Quality
2.2 (71 reviews)
1.9 (246 reviews)
Reviewer's quote

...Oh and FYI, I mailed it back the day after I received it and the product was unopened!..

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...However he was half an hour more with me and so the 2 star is just for his service and nothing else for the treatment. He said your hair will be just good to go till 9 months and its not even three days My hair is bad. I had treatment on staurday...

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Diversity of Products or Services
2.6 (71 reviews)
2.5 (187 reviews)
Reviewer's quote

I feel that perhaps maybe its your own employees that grab all the good stuff because as an outside buying customer, the products I always want to try out are always out. So why even have a point system that is not readily available to use? I will also post this to consumer affairs comments along...

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I ordered $50 worth of products and paid for expedited UPS 2nd day shipping and they sent me an email stating they shipped my item the cheapest possible way by USPS. Called twice and when I informed them that was fraudulent and they cant do that they proceeded to hang up on me, but not before...

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Sephora and Ulta Pros and Cons

Pros
  • Variety of products
  • Range of products
  • I cant think of one thing
  • Points program
  • In-store shopping
  • Rewards card
Cons
  • Poor customer service
  • Service
  • False advertising
  • Customer service
  • Ordering online
  • Rude customer service

Sephora and Ulta Most Positive Reviews

Top rated reviews
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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4.9

I love my Sephora in Minot! They're great!!

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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Sephora and Ulta Most Critical Reviews

Lowest rated reviews
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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Sephora and Ulta Latest Reviews

Recent published reviews
1.1

I visited the Sephora store at Pacific City in Huntington Beach on 10/21/2020 at 11:15 AM to make a return and was told...

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1

Store location 6554 Towne Center
Southaven., Ms 38671
The Governor of Mississippi lifted the Mask Mandate, therefore it is...

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1.8

Yes, this incident did take place quite some time ago, yet at the same time. What this employee said to another employee...

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4.9

Missing item in package. Representative sent a replacement order right away.

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Sephora and Ulta Products and Services

Most reviewed product and services
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)
  • Sephora Sales Representative (8 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)
  • Ulta Cashier (27 reviews)