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Sephora

Cosmetics and Personal Care
  • 0 ISSUES RESOLVED
  • 137 TOTAL REVIEWS
  • $7.9K CLAIMED LOSSES
  • $315 AVERAGE LOSS
1.9
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
  • Variety of products 3
  • Range of products 3
  • Variety 1
  • Rewards program 1
  • Rachel 1

Customers don't like

  • Poor customer service16
  • False advertising5
  • Service4
  • Rude customer service1
  • Rude and generic customer service and response1
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Ulta

Cosmetics and Personal Care
  • 4 ISSUES RESOLVED
  • 736 TOTAL REVIEWS
  • $38.3K CLAIMED LOSSES
  • $202 AVERAGE LOSS
1.7
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
  • Points program 7
  • In-store shopping 6
  • Price 5
  • Rewards card 4
  • Products 4

Customers don't like

  • Customer service52
  • Ordering online10
  • No estimated date for delivery3
  • Store manager2
  • Rude staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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