PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sephora and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sephora
Ulta

Sephora and Ulta Overview

Total reviews
171
867
Company responses
0
0
Issues resolved
0
6

Sephora and Ulta Consumer Ratings

Rank
146 out of 896 in Cosmetics and Personal Care category
168 out of 896 in Cosmetics and Personal Care category
Customer service
144 in category
149 in category
Website
106 in category
104 in category
Product or Service Quality
95 in category
133 in category
Diversity of Products or Services
97 in category
105 in category

Sephora and Ulta Rating Details

Customer service
1.4 (90 reviews)
1.4 (326 reviews)
Reviewer's quote

...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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...I contact customer service the minute it says delivered and it is not outside. They say to wait a week. Contact then again...

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Website
2.3 (75 reviews)
2.3 (263 reviews)
Reviewer's quote

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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If you would like to report this item to the USPS inspection service, you can report suspected tampering of the mail on the website at the link: https://www. uspis. gov/ Due to this, we are unable to further assist with this incident and Ulta Beauty considers this matter closed and will not be...

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Product or Service Quality
2.3 (69 reviews)
1.9 (229 reviews)
Reviewer's quote

...Oh and FYI, I mailed it back the day after I received it and the product was unopened!..

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...The worst customer service ever. I better get my claims filed ASAP , because Im not going away..

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Diversity of Products or Services
2.7 (69 reviews)
2.6 (175 reviews)
Reviewer's quote

I feel that perhaps maybe its your own employees that grab all the good stuff because as an outside buying customer, the products I always want to try out are always out. So why even have a point system that is not readily available to use? I will also post this to consumer affairs comments along...

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...No concern, no manners, no offer to write down the products I wanted. They lost me as a customer. I ordered everything I needed online and made sure it wasnt ordered from Ulta..

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Sephora and Ulta Pros and Cons

Pros
  • Variety of products
  • I cant think of one thing
  • Range of products
  • Points program
  • In-store shopping
  • Products
Cons
  • Poor customer service
  • Service
  • False advertising
  • Customer service
  • Ordering online
  • Rude customer service

Sephora and Ulta Most Positive Reviews

Top rated reviews
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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4.9

I love my Sephora in Minot! They're great!!

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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Sephora and Ulta Most Critical Reviews

Lowest rated reviews
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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Sephora and Ulta Latest Reviews

Recent published reviews
No votes

I was a victim of discrimination at the Sephora in Richmond Virginia at 1408 North Parham Road.It is the Sephora inside...

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1

1st I accidentally placed an order that was a dollar under free shipping. Contacted guest services. Offered options to c...

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1.8

I payed 240 on this reload able sephora card brand new from 7 11 station near home (82 nd drive Clackamas) and only to...

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3.2

Amber at the Farmington Utah location is one of the most unprofessional managers I have ever had the displeasure of...

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Sephora and Ulta Products and Services

Most reviewed product and services
  • Sephora Customer Care (33 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)
  • Ulta Customer Care (97 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)