PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SkinStore and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SkinStore
Sephora

SkinStore and Sephora Overview

Total reviews
152
172
Company responses
0
0
Issues resolved
2
0

SkinStore and Sephora Consumer Ratings

Rank
238 out of 912 in Cosmetics and Personal Care category
147 out of 912 in Cosmetics and Personal Care category
Customer service
215 in category
150 in category
Reliability
184 in category
93 in category
Product or Service Quality
228 in category
97 in category
Exchange, Refund and Cancellation Policy
167 in category
64 in category

SkinStore and Sephora Rating Details

Customer service
1.1 (76 reviews)
1.4 (90 reviews)
Reviewer's quote

...My customer service experience has been less than stellar now that there is a problem. They promise return contact within 24 hours but ask that we allow up to 48 hours due to pandemic issues. It has been over 48 hours...

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...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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Reliability
1.2 (71 reviews)
1.8 (65 reviews)
Reviewer's quote

Ordered 7/6/20. As of 7/21/20 they cant find my order, wont give me a phone number to talk with someone and refuse to refund my money. When I asked where my products were ( keep in mind they have my $350) they said they would look into it and email. I asked for a time line and they said they didnt...

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I mailed an item I was returning on 5/14. Its now 6/17 and I still never got my card credited my money back. It took three weeks for a returns agent to even pick it up from the post office. Its been marked as delivered back to the warehouse for over another week and still no refund! Never buy from...

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Product or Service Quality
1.3 (71 reviews)
2.3 (69 reviews)
Reviewer's quote

The level of customer service I received was not likely the agent's fault - it appears SkinStore does not really care much about empowering their agents to truly provide service. The rep had very little at his disposal to help resolve my challenge. Their phone line is "down" and the only...

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Sephora has lost any common sense of customer service as well as no desire to help its customer who just wanted to order for herself. In this time of crisis, you would expect that Sephora would rather go out of its way to help and accommodate. but no, they decided that they will not help instead...

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Exchange, Refund and Cancellation Policy
1.2 (68 reviews)
2.1 (68 reviews)
Reviewer's quote

But Skinstore refused to give me a refund or send me replacements after weeks. The reason they used was that they’ve not heard back from the mail courier, obviously that’s not a consumer issue. I told them I’m not comfortable using the products on my face even if they find the package after being...

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...For refund he said that he couldnt I said thats imposssible I havent used my friend was even a witness and he said sorry clearly it had leaked out Im a very loyal Sephora customer but he was very rude in front of tons of people Im humiliated..

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SkinStore and Sephora Pros and Cons

Pros
  • Never received product
  • Usually excellent products
  • Never recieved promotional items
  • Variety of products
  • I cant think of one thing
  • Range of products
Cons
  • Fraud
  • Customer service staff accusations
  • Customer service non-exsistant
  • Poor customer service
  • Service
  • False advertising

SkinStore and Sephora Most Positive Reviews

Top rated reviews
5

.It said I get 10 dollars of my order didnt see it help

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5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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4.7

I ordered two bottles of skincare from SkinStore. One arrives empty because it had leaked out. With a simple call, they...

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4.9

I love my Sephora in Minot! They're great!!

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SkinStore and Sephora Most Critical Reviews

Lowest rated reviews
1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

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1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

This company, which was the ONLY place from which I would order, is awful. Just awful.

I ordered $100 moisturizer a...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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SkinStore and Sephora Latest Reviews

Recent published reviews
No votes

I placed an order and forgot to include my gift of 66 usd
The order number is

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No votes

The sales person was so rude to me

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No votes

I just received my order today (order number 229672293) . Item "Elemis Pro-Collagen Rose Cleansing Balm" are half full...

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No votes

I was a victim of discrimination at the Sephora in Richmond Virginia at 1408 North Parham Road.It is the Sephora inside...

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SkinStore and Sephora Products and Services

Most reviewed product and services
  • Skinstore Customer Care (31 reviews)
  • Skinstore Shipping Service (28 reviews)
  • Skinstore Website (8 reviews)
  • Sephora Customer Care (33 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)