PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SkinStore and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SkinStore
Sephora

SkinStore and Sephora Overview

Total reviews 164 174
Company responses 0 0
Issues resolved 3 0

SkinStore and Sephora Consumer Ratings

Rank
244 out of 939 in Cosmetics and Personal Care category
153 out of 939 in Cosmetics and Personal Care category
Customer service
227 in category
156 in category
Product or Service Quality
239 in category
103 in category
Reliability
194 in category
104 in category
Website
214 in category
114 in category

SkinStore and Sephora Rating Details

Customer service
1.1 (78 reviews)
1.4 (92 reviews)
Reviewer's quote

...My customer service experience has been less than stellar now that there is a problem. They promise return contact within 24 hours but ask that we allow up to 48 hours due to pandemic issues. It has been over 48 hours...

Read full review

...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

Read full review
Product or Service Quality
1.3 (76 reviews)
2.2 (71 reviews)
Reviewer's quote

I bought a defective product from them. Its been a month, and they show no signs of giving me a refund. ..

Read full review

...Oh and FYI, I mailed it back the day after I received it and the product was unopened!..

Read full review
Reliability
1.2 (75 reviews)
1.8 (67 reviews)
Reviewer's quote

Skinstore whom Ive used for years never delivered an order. When I went online to track it it referred to an old order for months before. The helpline said it was very unusual and would check into it and get back to me. Its now been over a month and Ive heard nothing, received nothing, the message...

Read full review

I visited the Sephora store at Pacific City in Huntington Beach on 10/21/2020 at 11:15 AM to make a return and was told I am not allowed into their store without a mask. The staff was accommodating but that does not make up for the fact that Sephora's "store policy" is in violation of federal and...

Read full review
Website
1.6 (72 reviews)
2.3 (77 reviews)
Reviewer's quote

...Do not place an order with this website. They should be banned for taking advantage of customers..

Read full review

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

Read full review

SkinStore and Sephora Pros and Cons

Pros
  • Never received product
  • Never recieved promotional items
  • Usually excellent products
  • Variety of products
  • Range of products
  • I cant think of one thing
Cons
  • Customer service non-exsistant
  • Customer service staff accusations
  • Them making it difficult for a customer to correct their mistake
  • Poor customer service
  • Service
  • False advertising

SkinStore and Sephora Most Positive Reviews

Top rated reviews
5

.It said I get 10 dollars of my order didnt see it help

Read full review
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

Read full review
4.7

I ordered two bottles of skincare from SkinStore. One arrives empty because it had leaked out. With a simple call, they...

Read full review
4.9

I love my Sephora in Minot! They're great!!

Read full review

SkinStore and Sephora Most Critical Reviews

Lowest rated reviews
1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

Read full review
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

Read full review
1

This company, which was the ONLY place from which I would order, is awful. Just awful.

I ordered $100 moisturizer a...

Read full review
1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

Read full review

SkinStore and Sephora Latest Reviews

Recent published reviews
No votes

I mailed the item I purchased a week ago and it has been delivered however my account has not been refunded.

Read full review
No votes

I got a Sephora card and I was trying to get it redeemed but was told it has been used I need your help please

Read full review
2.8

Skinstore whom Ive used for years never delivered an order. When I went online to track it it referred to an old order f...

Read full review
1.1

I visited the Sephora store at Pacific City in Huntington Beach on 10/21/2020 at 11:15 AM to make a return and was told...

Read full review

SkinStore and Sephora Products and Services

Most reviewed product and services
  • Skinstore Shipping Service (29 reviews)
  • Skinstore Deal (3 reviews)
  • Skinstore Health And Beauty Advertisement (1 review)
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)
  • Sephora Sales Representative (8 reviews)