PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sephora and SkinStore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sephora
SkinStore

Sephora and SkinStore Overview

Total reviews 176 178
Company responses 0 0
Issues resolved 0 3

Sephora and SkinStore Consumer Ratings

Rank
155 out of 947 in Cosmetics and Personal Care category
270 out of 947 in Cosmetics and Personal Care category
Customer service
156 in category
226 in category
Website
113 in category
214 in category
Exchange, Refund and Cancellation Policy
70 in category
180 in category
Product or Service Quality
102 in category
237 in category

Sephora and SkinStore Rating Details

Customer service
1.4 (92 reviews)
1.1 (86 reviews)
Reviewer's quote

...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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...My customer service experience has been less than stellar now that there is a problem. They promise return contact within 24 hours but ask that we allow up to 48 hours due to pandemic issues. It has been over 48 hours...

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Website
2.3 (77 reviews)
1.6 (76 reviews)
Reviewer's quote

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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So, I canceled the order through the website. I also sent messages to receive confirmation of cancelation because I had a bad feeling that there was also going to be "problems" with that department as well. When I didn't receive a confirmation I initiated a live chat and was told that yes, the...

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Exchange, Refund and Cancellation Policy
2.1 (72 reviews)
1.1 (75 reviews)
Reviewer's quote

...Already requested for a refund but haven't been refunded yet..

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...I was told to return the merchandise and I would receive a refund. That was in July and I havent heard from them. This is disgusting and I will never order from them again..

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Product or Service Quality
2.2 (71 reviews)
1.3 (79 reviews)
Reviewer's quote

...Oh and FYI, I mailed it back the day after I received it and the product was unopened!..

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I bought a defective product from them. Its been a month, and they show no signs of giving me a refund. ..

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Sephora and SkinStore Pros and Cons

Pros
  • Variety of products
  • Range of products
  • I cant think of one thing
  • Never received product
  • Never recieved promotional items
  • Usually excellent products
Cons
  • Poor customer service
  • Service
  • False advertising
  • Customer service staff accusations
  • Customer service non-exsistant
  • Extremely poor service

Sephora and SkinStore Most Positive Reviews

Top rated reviews
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

.It said I get 10 dollars of my order didnt see it help

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4.9

I love my Sephora in Minot! They're great!!

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4.7

I ordered two bottles of skincare from SkinStore. One arrives empty because it had leaked out. With a simple call, they...

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Sephora and SkinStore Most Critical Reviews

Lowest rated reviews
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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1

This company, which was the ONLY place from which I would order, is awful. Just awful.

I ordered $100 moisturizer a...

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Sephora and SkinStore Latest Reviews

Recent published reviews
1

Purchased an E-Gift Card worth $200 last November 11, 2020 - Order #CNDUB9XGCR. There was an error but my bank account...

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No votes

I was supposed to receive a 25% coupon but did not receive would like to purchase shampoo but will not until I get my...

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1

Purchased an E-Gift Card
worth $200 last November 11, 2020 - order #CNDUB9XGCR. There was an error but my bank account ha...

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No votes

Order #25262****
Please advise why my order being cancelled?

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Sephora and SkinStore Products and Services

Most reviewed product and services
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)
  • Sephora Sales Representative (8 reviews)
  • Skinstore Shipping Service (29 reviews)
  • Skinstore Deal (3 reviews)
  • Skinstore Health And Beauty Advertisement (1 review)