PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seterus and Selene Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seterus
Selene Finance

Seterus and Selene Finance Overview

Total reviews
801
179
Company responses
0
0
Issues resolved
0
0

Seterus was first mentioned on PissedConsumer on Aug 1, 2011 and since then this brand received 801 reviews. It is 622 reviews more than Selene Finance received since Aug 29, 2012.

Seterus and Selene Finance Consumer Ratings

Rank
226 out of 1190 in Loans and Mortgages category
193 out of 1190 in Loans and Mortgages category
Customer service
180 in category
155 in category
Product or Service Quality
173 in category
172 in category
Website
210 in category
218 in category

According to consumer ratings and reviews, Selene Finance ranks 33 points higher in the Loans and Mortgages category than Seterus. People gave Seterus 1.1 stars for Customer service criterion in Loans and Mortgages category and it is 177 points higher than the worst rated brand in this category. At the same time, Selene Finance was rated 1.2 stars for Customer service criterion in this category and it is 202 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Selene Finance has a higher rating than Selene Finance. Regarding Website criterion, consumers gave Seterus 1.3 stars and it is 59% worse than other in category. Selene Finance however was rated 1.3 stars and it is 61% worse than other in category.

Seterus and Selene Finance Rating Details

Customer service
1.1 (240 reviews)
1.2 (82 reviews)
Reviewer's quote

...Customer service overall, V. POOR...

PissedConsumer1300795

...I called customer service at Selene 5 times in the past 2. 5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone calls and escalations to management each time, I still have not received my statement...

PissedConsumer1688729
Product or Service Quality
1.1 (215 reviews)
1.1 (68 reviews)
Reviewer's quote

The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

Devlyn

Called to get loan payoff amount - they only let you speak with someone in customer service. Usually after a 45 minute to an hour wait. When you finally get a human; they said the fastest they can get a loan payoff amount is 5-7 business days...

Kristen D
Website
1.3 (213 reviews)
1.3 (73 reviews)
Reviewer's quote

...They would tell me I could go online to their website to get it, but their website doesn't work. If you get sold/sent to this company, do everything you can to get out from under them. They *will* cause you to fail! We managed to finally sell the house...

PissedConsumer1199001

...The Selene website is not allowing me to make my payment at no charge as stated on the monthly statement. The web site tab for making one time payments does not work. Late charges were added to my account for processing errors in Philadelphia...

Thomas R

Seterus and Selene Finance Pros and Cons

Pros
  • Total nitemare
  • Discusted
  • India is smarter than these people
  • Too dam slow on costumer response time
  • Faster service
  • Selene is stupid
Cons
  • Customer service
  • Do not honor agreement
  • Not honoring agreements
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service

Seterus and Selene Finance Most Positive Reviews

Top rated reviews
5

Agent was great not stuffy and really awesome.

5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

Seterus and Selene Finance Most Critical Reviews

Lowest rated reviews
1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

Seterus and Selene Finance Latest Reviews

Recent published reviews

We paid thousands of dollars and that's what I need. PROOF of payment. They lied then sold us.
All I need is to know how...

Read all 801 reviews
1

I have Been living with black mold for 4 months now they're holding my check hostage causing me to delay repairs on my...

Read all 179 reviews

Seterus and Selene Finance Products and Services

Most reviewed product and services
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)
  • Selene Finance Mortgage (65 reviews)
  • Selene Finance Customer Care (19 reviews)
  • Selene Finance Loan Modification (11 reviews)