PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seterus and Selene Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seterus
Selene Finance

Seterus and Selene Finance Overview

Total reviews 808 185
Company responses 0 0
Issues resolved 0 0

Seterus and Selene Finance Consumer Ratings

Rank
246 out of 917 in Loans and Mortgages category
211 out of 917 in Loans and Mortgages category
Customer service
183 in category
163 in category
Website
207 in category
224 in category
Product or Service Quality
183 in category
185 in category
Diversity of Products or Services
190 in category
188 in category

Seterus and Selene Finance Rating Details

Customer service
1.1 (242 reviews)
1.2 (85 reviews)
Reviewer's quote

There was no customer service. The call was dropped and I couldn't even get through. They ruined my credit and I have no recourse as of yet..

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When you call, the customer service employees have said for more than 5-8 times in one year, just re-register your entire account; how ridiculous is that. Also, although when you call customer service and enter your account number, there is never anyone available that is suppose to be per their...

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Website
1.3 (216 reviews)
1.3 (77 reviews)
Reviewer's quote

...They would tell me I could go online to their website to get it, but their website doesn't work. If you get sold/sent to this company, do everything you can to get out from under them. They *will* cause you to fail! We managed to finally sell the house...

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...Their website does not have statements available. 6 days left until close, I wonder if they will get me the statement by then. I hope noone signs up for this mortgage company...

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Product or Service Quality
1.1 (215 reviews)
1.1 (72 reviews)
Reviewer's quote

The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

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Called to get loan payoff amount - they only let you speak with someone in customer service. Usually after a 45 minute to an hour wait. When you finally get a human; they said the fastest they can get a loan payoff amount is 5-7 business days...

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Diversity of Products or Services
1.2 (174 reviews)
1.2 (70 reviews)
Reviewer's quote

My initial complaint is with Bank of America who sent my ON TIME NEVER BEEN LATE mortgage payment to the debt collection agency Lender Business Processing Services (later Seterus). My mortgage payments were automatically deducted from my account every other week so I would NEVER EVER BE LATE. (I...

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...The SPA mandates that a Participating Servicer “shall perform” the activities described in the Program Documentation “for all mortgage loans it services. ” SPA I. A...

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Seterus and Selene Finance Pros and Cons

Pros
  • Total nitemare
  • Discusted
  • India is smarter than these people
  • Too dam slow on costumer response time
  • Faster service
  • Selene is stupid
Cons
  • Customer service
  • Do not honor agreement
  • Not honoring agreements
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service

Seterus and Selene Finance Most Positive Reviews

Top rated reviews
5

Agent was great not stuffy and really awesome.

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5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

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4.5

There was no customer service. The call was dropped and I couldn't even get through. They ruined my credit and I have...

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4.5

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with...

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Seterus and Selene Finance Most Critical Reviews

Lowest rated reviews
1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

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1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

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1

My loan was transferred to Seterus. I am already trying to transfer my acocunt.
If you loan has been transferred to Sete...

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1

Paid my loan off over a year ago I can not get my deed to my property through them or proof that I did!!

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Seterus and Selene Finance Latest Reviews

Recent published reviews
No votes

I am trying to get the interest info to filed my taxes.

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1.2

No matter how many times I try, each month is a BIG problem using Selene's website to pay my mortgage. Password and User...

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1

I am unable to contact them to find out how much interest I paid in 2019. Disconnected number and no email address. Its...

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1

I called Selene Finance which my account is current. I spoken to a rude representative named Edward Parker just to ask...

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Seterus and Selene Finance Products and Services

Most reviewed product and services
  • Seterus Mortgage (325 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Loan Modification (32 reviews)
  • Selene Finance Mortgage (68 reviews)
  • Selene Finance Loan Modification (12 reviews)
  • Selene Finance Home Loan (6 reviews)