PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Selene Finance and Seterus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Selene Finance
Seterus

Selene Finance and Seterus Overview

Total reviews
183
810
Company responses
0
0
Issues resolved
0
0

Selene Finance and Seterus Consumer Ratings

Rank
209 out of 892 in Loans and Mortgages category
240 out of 892 in Loans and Mortgages category
Customer service
161 in category
188 in category
Website
222 in category
211 in category
Product or Service Quality
177 in category
176 in category
Diversity of Products or Services
187 in category
189 in category

Selene Finance and Seterus Rating Details

Customer service
1.2 (83 reviews)
1.1 (241 reviews)
Reviewer's quote

...I called customer service at Selene 5 times in the past 2. 5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone calls and escalations to management each time, I still have not received my statement...

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...Customer service overall, V. POOR...

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Website
1.3 (75 reviews)
1.3 (215 reviews)
Reviewer's quote

...The Selene website is not allowing me to make my payment at no charge as stated on the monthly statement. The web site tab for making one time payments does not work. Late charges were added to my account for processing errors in Philadelphia...

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...They would tell me I could go online to their website to get it, but their website doesn't work. If you get sold/sent to this company, do everything you can to get out from under them. They *will* cause you to fail! We managed to finally sell the house...

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Product or Service Quality
1.1 (70 reviews)
1.1 (215 reviews)
Reviewer's quote

Called to get loan payoff amount - they only let you speak with someone in customer service. Usually after a 45 minute to an hour wait. When you finally get a human; they said the fastest they can get a loan payoff amount is 5-7 business days...

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The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

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Diversity of Products or Services
1.2 (68 reviews)
1.2 (174 reviews)
Reviewer's quote

...The SPA mandates that a Participating Servicer “shall perform” the activities described in the Program Documentation “for all mortgage loans it services. ” SPA I. A...

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My initial complaint is with Bank of America who sent my ON TIME NEVER BEEN LATE mortgage payment to the debt collection agency Lender Business Processing Services (later Seterus). My mortgage payments were automatically deducted from my account every other week so I would NEVER EVER BE LATE. (I...

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Selene Finance and Seterus Pros and Cons

Pros
  • Too dam slow on costumer response time
  • Faster service
  • Selene is stupid
  • Total nitemare
  • Discusted
  • India is smarter than these people
Cons
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service
  • Customer service
  • Do not honor agreement
  • Not honoring agreements

Selene Finance and Seterus Most Positive Reviews

Top rated reviews
5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

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5

Agent was great not stuffy and really awesome.

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4.5

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with...

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4

Customer service is horrible. they put me on hold for 45 minutes and hang up on me. Call them Back finaly problem can't...

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Selene Finance and Seterus Most Critical Reviews

Lowest rated reviews
1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

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1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

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1

Paid my loan off over a year ago I can not get my deed to my property through them or proof that I did!!

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1

My loan was transferred to Seterus. I am already trying to transfer my acocunt.
If you loan has been transferred to Set...

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Selene Finance and Seterus Latest Reviews

Recent published reviews
1

Checks for insurance was mailed to me in May of 2019 got lost in the mail you put stop payment on the check and now I'm...

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No votes

I need my interest payment for 2019

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No votes

On my Credit Karma report it states my acct was opened on 6\13\2007 Term 360 months(30 yrs). Last payment 5\23\2018....

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No votes

I am trying to get the interest info to filed my taxes.

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Selene Finance and Seterus Products and Services

Most reviewed product and services
  • Selene Finance Mortgage (67 reviews)
  • Selene Finance Customer Care (19 reviews)
  • Selene Finance Loan Modification (12 reviews)
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)