PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Select Portfolio Servicing and Seterus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Select Portfolio Servicing
Seterus

Select Portfolio Servicing and Seterus Overview

Total reviews
360
807
Company responses
0
0
Issues resolved
1
0

Select Portfolio Servicing and Seterus Consumer Ratings

Rank
164 out of 882 in Loans and Mortgages category
238 out of 882 in Loans and Mortgages category
Customer service
118 in category
182 in category
Product or Service Quality
138 in category
176 in category
Website
159 in category
210 in category
Diversity of Products or Services
142 in category
188 in category

Select Portfolio Servicing and Seterus Rating Details

Customer service
1.4 (100 reviews)
1.1 (240 reviews)
Reviewer's quote

Why do these *** not have an email address for customer service? Im locked out of my account, spent 20 minutes getting to an agent only to be disconnected..

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...Customer service overall, V. POOR...

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Product or Service Quality
1.3 (95 reviews)
1.1 (215 reviews)
Reviewer's quote

When calling SPS customer service the agent DID see I was still active on their auto pay program and had no idea what the problem was. I was put on hold several times until we hit 30 minutes and still no resolve. I requested the late fee removed since this error falls on SPS and a resolution ASAP...

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The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

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Website
1.6 (88 reviews)
1.3 (214 reviews)
Reviewer's quote

...She even took the time to walk me through the website and explain everything to me. She is easily the nicest person I've ever dealt with regarding my mortgage account past or present. Im so glad I got her direct extension to call if i ever have any issues in the future...

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...They would tell me I could go online to their website to get it, but their website doesn't work. If you get sold/sent to this company, do everything you can to get out from under them. They *will* cause you to fail! We managed to finally sell the house...

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Diversity of Products or Services
1.4 (79 reviews)
1.2 (174 reviews)
Reviewer's quote

Trying to straighten anything out with them is a nightmare! THEN I started working for Assurant who services for SPS and they had so many idiots working there that didn’t even own homes or understand the concept of mortgages let alone how a simple error in how they enter payments incorrect could...

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My initial complaint is with Bank of America who sent my ON TIME NEVER BEEN LATE mortgage payment to the debt collection agency Lender Business Processing Services (later Seterus). My mortgage payments were automatically deducted from my account every other week so I would NEVER EVER BE LATE. (I...

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Select Portfolio Servicing and Seterus Pros and Cons

Pros
  • Were nice when lying to me
  • No pro all cons
  • Personal customer service agent
  • Total nitemare
  • Discusted
  • India is smarter than these people
Cons
  • Sps crooks
  • Poor company
  • Lying of assistance
  • Customer service
  • Do not honor agreement
  • Not honoring agreements

Select Portfolio Servicing and Seterus Most Positive Reviews

Top rated reviews
5

I have to say this is such a bad company. My father passed away in June 29, 2011 until this day my husband and I can't...

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5

Agent was great not stuffy and really awesome.

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5

My mortgage account was transferred to sps in November 2018 when I was a payment behind. Initially I was terrified to...

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4

Customer service is horrible. they put me on hold for 45 minutes and hang up on me. Call them Back finaly problem can't...

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Select Portfolio Servicing and Seterus Most Critical Reviews

Lowest rated reviews
1

I get screwed every month by these SOB s out of $228.00 only 44.00$ goes to principle.The principal never goes...

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1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

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1

I just recently had my loan transferred to SPS since my lender sold the loan to a different investor. I've been with th...

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1

My loan was transferred to Seterus. I am already trying to transfer my acocunt.
If you loan has been transferred to Set...

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Select Portfolio Servicing and Seterus Latest Reviews

Recent published reviews
No votes

In 2018 when SPS took over servicing our mortgage account we we in a repayment plan for 2 missed payments. We made...

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No votes

I did not receive the 2019 1098 form

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No votes

I got a bill and I dont understand are we paying only on the interest and if so what is the balance owed on the house

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No votes

Number is no longer available

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Select Portfolio Servicing and Seterus Products and Services

Most reviewed product and services
  • Select Portfolio Servicing Mortgage (151 reviews)
  • Select Portfolio Servicing Loan Modification (41 reviews)
  • Select Portfolio Servicing Customer Care (17 reviews)
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)